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Teleperformance
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Filter reviews by Teleperformance Customer Service Reviews
Overall Rating
based on 33
reviews
What employees say about Teleperformance?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
44% employees reported
Flexible timing
48% employees reported
No travel
68% employees reported
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Gender based rating
Rated by Women
19 reviews
Rated by Men
11 reviews
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a deputy manager
4d
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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People also ask about Teleperformance's Customer Services
Is Teleperformance a good place to work for Customer Services?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 33 employee reviews, it's clear that most customer services have an average experience working at Teleperformance.
Work-life balance holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 3.3.
Does Teleperformance pay their Customer Services well?
According to AmbitionBox reviews, Teleperformance customer services rate their salary and benefits at 3.6 out of 5, based on 33 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Teleperformance's customer services salaries
here
.
How is the work culture at Teleperformance for Customer Services?
Work culture at Teleperformance for customer services is rated 3.7 out of 5 by 33 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.
How is the job security at Teleperformance for Customer Services?
Based on 33 reviews on AmbitionBox, Teleperformance's customer services rate job security at 3.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Teleperformance. To read reviews about job security at Teleperformance for customer services,
click here
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