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Teleperformance
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Filter reviews by Teleperformance Customer Care Associate Reviews
Overall Rating
based on 47
reviews
What employees say about Teleperformance?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
60% employees reported
Flexible timing
55% employees reported
No travel
69% employees reported
View more detailed insights
Gender based rating
Rated by Women
17 reviews
Rated by Men
29 reviews
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a deputy manager
6h
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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People also ask about Teleperformance's Customer Care Associates
Is Teleperformance a good place to work for Customer Care Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 47 employee reviews, it's clear that most customer care associates have an average experience working at Teleperformance.
Skill development holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 3.1.
Read reviews about
career growth
on AmbitionBox.
Does Teleperformance pay their Customer Care Associates well?
According to AmbitionBox reviews, Teleperformance customer care associates rate their salary and benefits at 3.3 out of 5, based on 47 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Teleperformance's customer care associates salaries
here
and to read reviews specifically about salary and benefits at Teleperformance for customer care associates,
click here
.
How is the work culture at Teleperformance for Customer Care Associates?
Work culture at Teleperformance for customer care associates is rated 3.2 out of 5 by 47 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.
How is the job security at Teleperformance for Customer Care Associates?
Based on 47 reviews on AmbitionBox, Teleperformance's customer care associates rate job security at 3.2 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Teleperformance.
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6%
more
than the average Customer Care Associate Salary in India
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Office cab/shuttle
2 total
responses
International/On-site exposure
2 total
responses
Relocation bonus
1 total
response
Retirement benefits
1 total
response
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