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Sureworks Infotech Pvt. Ltd.

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based on 195 Reviews

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Sureworks Infotech Pvt. Ltd. Customer Success, Service & Operations Department Reviews

Updated 11 Jan, 2025

Overall Rating

4.5/5

based on 14 reviews

Rating distribution

5

7 (50.0%)

4

4 (28.6%)

3

2 (14.3%)

2

0 (0%)

1

1 (7.1%)

Category Ratings

4.7

Work satisfaction

4.6

Job security

4.6

Promotions

4.5

Company culture

4.5

Salary

4.5

Work-life balance

4.4

Skill development

What employees say about Sureworks Infotech Pvt. Ltd.?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

50% employees reported

Flexible timing

100% employees reported

Within city

51% employees reported

View more detailed insights

Gender based rating

4.5

Rated by Women

2 reviews

4.5

Rated by Men

10 reviews

Sureworks Infotech Pvt. Ltd. is rated 4.5 out of 5 stars on AmbitionBox, based on 14 company reviews. This rating reflects a generally positive employee experience, indicating satisf ... Read more

Sureworks Infotech Pvt. Ltd. is rated 4.5 out of 5 stars on AmbitionBox, based on 14 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Customer Success, Service & Operations

4.5

• 14 Reviews

IT & Information Security

4.5

• 46 Reviews

Engineering - Hardware & Networks

4.1

• 29 Reviews

Procurement & Supply Chain

4.7

• 25 Reviews

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4.8

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

14 reviews found

Sort by: Popular

Customer Relationship Manager in Bangalore / Bengaluru

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 Dec 2024

Likes

Working at Sureworks Infotech Pvt Ltd has been truly rewarding experience. Its a place where we get to thrive, contribute meaningfully and grow both personally and professionally.

Salary - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

While working at Sureworks Infotech Pvt Ltd has been on overall positive experience, there are a few areas that could benefit from improvement. One aspect that could be better is the work-life balance by alligning proper automated processes and eliminating the manual work which will allow the employee to learn new skillsets. Additionally, more transperency in decision making processes and clearer communication regarding company goals would help team members align more effectively with long-term objectives. Overall, these are minor areas for improvement in an otherwise great work environment....Read More

Skill development - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Manager in Bangalore / Bengaluru

Full Time

·

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 Dec 2024

Likes

I truly enjoyed working in this for several reason, the supportive and collaborative team environment foster creativity and growth and its is environment that encourage both personal and professional growth.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Nothing comment here , everything is satisfied

Work Details

Work policy: In case of an emergency only, instead of taking leave, working from home (WFH) is preferable.

Work days: Monday to Friday (Flexible Timings)

Support Engineer in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 Dec 2024

Likes

working in sureworks is a good opportunity for freshers because here all employees are skilled and friendly and ready to help you in even smallest of things.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

working in sureworks is great but there is no holiday on Saturday.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Top Sureworks Infotech Pvt. Ltd. Interview Questions

asked in Field Support Engineer interview

Q1. functions and operations of different hardware components and spares?

View answer (1)

asked in Field Support Engineer interview

Q2. console management and different configurations of servers and storages?

View answer (1)

asked in Field Support Engineer interview

Q3. what is radio frequency?

View answer (1)

asked in Support Engineer interview

Q4. Functions and operations of different servers and storages?

View answer (1)

asked in Support Engineer interview

Q5. Configuration and console management of different servers and storages?

View answer (1)

Service Head in Mumbai Suburban

Full Time

·

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Dec 2024

Likes

Work life, career growth and all the team support very good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Team Manager in Bangalore / Bengaluru

Full Time

·

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Dec 2024

Likes

good support from management

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

no

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Director in Bangalore / Bengaluru

Full Time

·

Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Dec 2024

Likes

Great experience, satisfactory work.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NA

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Technical Support Engineer in Noida

Full Time

·

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jun 2023

Likes

I got lot of experience from surework.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Management

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

You are reading trusted reviews. Keep reading to find out more about Sureworks Infotech Pvt. Ltd..

Team Lead in Noida

Full Time

·

After Sales Service & Repair Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 Jan 2025

Likes

Nothing to like

Dislikes

Everything is disliked here

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Discover interview dos and don'ts from real experiences

GM Enterprise Solutions in Bangalore / Bengaluru

Full Time

·

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Dec 2024

Likes

The Employee first approach & Open Door Policy with Senior Leadership Team. Senior Leadership team can be approached by anyone at anytime for any concerns be it small or big without any hesitation. Excellent Office infrastructure, Marvellous Team & colleagues

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

to be specific, there are / is no dislikes as Employees are treated & taken care extremely well.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Printer , Plotter and desktop Engineer in Kolkata

Full Time

·

Service Delivery Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 19 Dec 2024

Likes

GOOD

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Company Management is Good,Overall very Good .

Network Engineer in Westbengal

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 19 Oct 2022

Likes

Good company to start career

Salary - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Not want to disclose

Skill development - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Engineer- Customer Support in Chennai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 May 2021

Likes

Good work environment and culture. Teammates are supportive and the management is transparent.Company policies are good, appraisals are fair and they give good salary hike and bonus every year

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Happy job 🎈

Work Details

Happy job I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Technical Support Engineer in New Delhi

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 09 May 2021

Likes

Work Culture I loved mosg and cooperative team

Work satisfaction - Good
Company culture - Good

Dislikes

No Career Growth & Opportunity

Salary - Poor
Promotions - Bad

Work Details

Work timings: Flexible Timings

Senior Technical Support Engineer in New Delhi

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

4.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 21 Aug 2019

Likes

Job security - Good
Promotions - Good

Dislikes

Skill development - Poor
Work satisfaction - Poor
Work-life balance - Poor

Overall Rating

Top trending discussions

View All

Salary Discussions, Hike & Promotions

Salary Suggestion

My current salary is 28 LPA and few companies like TCS and Capgemini have rejected me after all rounds because they think my salary is high. However I am not good with DSA to apply for good product based companies. I already resigned from my current company and relieved. I need your advice on if I should ask same 28 LPA or look for 10-20% hike?

Got a question about Sureworks Infotech Pvt. Ltd.?

Ask anonymously on communities.

Jobs at Sureworks Infotech Pvt. Ltd.

Desktop Support Engineer

Noida, Hyderabad / Secunderabad +1

2-3 Yrs

₹ 2.5-2.75 LPA

Bangalore / Bengaluru

2-4 Yrs

Not Disclosed

Windows Administrator

Kharkhoda

4-7 Yrs

₹ 3-4.75 LPA

Enterprise Support Engineer

Hyderabad / Secunderabad

1-3 Yrs

₹ 2-2.5 LPA

Patch Management

Gurgaon / Gurugram

1-3 Yrs

₹ 2.5-3.75 LPA

Oracle Database Administrator

Bangalore / Bengaluru

2-5 Yrs

₹ 3-5 LPA

Field Support Engineer(IT Hardware) - 1+ Years - Hyderabad/Noida

Noida, Hyderabad / Secunderabad

0-5 Yrs

₹ 1.25-3 LPA

Network Engineer L2 - 5+ Years - Sonipat (Kharkhod)

Kharkhoda, Sonipat

3-6 Yrs

₹ 1.5-3.75 LPA

IT Service Management (ITIL V4 Certified)- 5+ Years - Delhi NCR -

Delhi/Ncr

3-8 Yrs

₹ 3-4.75 LPA

Sureworks - Senior System Administrator - IT Infrastructure (3-8 yrs)

3-8 Yrs

Not Disclosed

More about working at Sureworks Infotech Pvt. Ltd.

HQ - Dubai, Dubai, UAE
IT Services & Consulting
201-500 Employees (India)
Hardware & Networking

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 Sureworks Infotech Pvt. Ltd. reviews submitted by Sureworks Infotech Pvt. Ltd. employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sureworks Infotech Pvt. Ltd. is the right... company for you. 50% of employees reported the working days at Sureworks Infotech Pvt. Ltd. as Monday to Friday. 100% employees reported the work timings at Sureworks Infotech Pvt. Ltd. as Flexible timing. Read more

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Sureworks Infotech Pvt. Ltd. Customer Success, Service & Operations Department Reviews Reviews

Sureworks Infotech Pvt. Ltd. Salaries in Customer Success, Service & Operations Department in India

Senior Technical Support Engineer 5 salaries	₹2.6 L/yr - ₹4.2 L/yr
Desktop Support Engineer 4 salaries	₹2 L/yr - ₹2.9 L/yr
Enterprise Support Specialist 3 salaries	₹3.4 L/yr - ₹3.8 L/yr
Senior Coordinator 2 salaries	₹8 L/yr - ₹8 L/yr
System Administrator 2 salaries	₹3 L/yr - ₹3 L/yr

Explore more salaries

Employee Benefits at Sureworks Infotech Pvt. Ltd. Customer Success, Service & Operations Department

Office gym

1 total response

Job/Soft skill training

1 total response

Retirement benefits

0 total responses

Office cab/shuttle

0 total responses

View All

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