Kotak Mahindra Bank Customer Service Manager Reviews by 20+ Employees | Rated 3.3/5

What employees say about Kotak Mahindra Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

36% employees reported

Flexible timing

41% employees reported

No travel

53% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

11 reviews

3.1

Rated by Men

9 reviews

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20 reviews found

Sort by: Popular

Customer Service Manager in New Delhi

Full Time

Service Delivery Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 22 Sep 2024

Likes

Nothing to like at all in Kotak as of now.

Dislikes

Nothing at all, obselete platforms, restrictions on the one which can actually produce quality outputs, immediate seniors and mid management have no vision, no efforts to enhance the service quality, knowledge, platforms etc at all. Above all politics of the highest level.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Customer Service Manager in Kolhapur

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Jul 2024

Likes

One of the best emploer

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in Mumbai

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 04 Aug 2023

Likes

Work culture liked very much they care for their employees. They gave require stationery compare to other bank other bank doing cost cutting. Any one can do job there till retirement. I don't like only they dnt gave good rating and on rating time they listen only branch manager what he said they gave that rating which I dnt like .good employee now leaving kotak why because they will not have good rating ....Read More

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

They listen only bm on rating time Because of this so many vintage staff leave kotak

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in New Delhi

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 02 Sep 2023

Likes

No salary ..you work like a slog .no raise u leave office at 8-9 even in customer service

Dislikes

Salary and politics

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in New Delhi

Full Time

Banking Operations Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 May 2023

Likes

Nothing is likeable there

Dislikes

Too much expectations from employee without providing any support Unnecessary pressure No such support from the supervisors

Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Manager in Mumbai

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 22 Feb 2023

Likes

Good place to work

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing specific

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager (working remotely)

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 07 May 2024

Likes

Yes

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Sorry I have no idea

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

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Customer Service Manager in Surat

Full Time

Trading, Asset & Wealth Management Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Mar 2021

Likes

Work life balance is key point, work culture is best.

Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Job security

Work Details

Good

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Manager in Mumbai

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 16 May 2023

Likes

Work culture

Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

promotion is very slow

Promotions - Bad

Customer Service Manager in NARAINA DELHI

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 17 Jan 2023

Likes

For clean processes

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Bank server down regularly

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Manager in Rudrapur

Branch Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Dec 2020

Likes

Nothing

Dislikes

Bad work environment or salary expectations zero

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Manager in Mulund

Nr Service Relationship Manager Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 19 Jan 2022

Likes

It has friendly and warm environment, Colleagues are very helpful

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Ther is no better remuneration to existing employee

Work Details

Flexible

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in Pune

Trade Finance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 22 Oct 2021

Likes

Good place to work, work bslance

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Working bit pressure

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Customer Service Manager in Haryana district Fatehabad City Ratia branch.

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

5.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 07 Jan 2021

Likes

Not provided any special protection sanitizer , mask and hand gloves.

Skill development - Good
Promotions - Excellent
Work-life balance - Good

Job security - Poor

Work Details

Bank provide me very good opportunity me.The job profile is very reasonable and very interested.

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Manager in Bangalore / Bengaluru

Corporate Salary Department Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 18 Jun 2020

Likes

Good work Environment , Management & Policies

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

N/A

Work Details

Work Life is Good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in Surat

Retail Asset Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Apr 2020

Likes

Bank has allowed us to work from home.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in Mumbai

Finance Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 14 Feb 2019

Likes

For strong experience with banking and finance

Skill development - Good
Promotions - Good

Dislikes

Sales pressure

Work Details

Work timings: Strict Timings

Customer Service Manager in Chennai

Cms Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 24 Aug 2018

Likes

Customers management servic

Salary - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Work Details

Exacting

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in New Delhi

Administration Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Sep 2020

Likes

Everything in Kotak Mahindra is excellent whether it's ambeience atmosphere or management

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

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AmbitionBox has 20 Kotak Mahindra Bank reviews submitted by Kotak Mahindra Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Kotak Mahindra Bank is the right company for you. ...Read more

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