IGT Solutions Customer Support Associate Reviews

Likes

There is no reason to like IGT. In my process new GM joined after that work environment got toxic. Before him it was the great place to work.

Dislikes

Toxic environment, Under paid Salary, Irresponsible management, biased management (I am the top performer of our team instead another person getting R&R).

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Why do you ever want to stay at a place where an employee is neither respected nor seen as an asset? Worst of all company can work in Starting from Hr to Manager every single person have zero skill to look after a team

Dislikes

Poor team leaders Untrustworthy management

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

When I was the employe of IGT, I love the Claims process in which we handle passengers post journey claims on behalf of Royal Dutch Airline KLM and Air France. The process at that time was very smooth and good. But last 4-5 months the process is going very bad way beacuse new GM is not good also he don't know how to work claims process, he comes from calling process to Claims department he haven't any experience....Read More

Dislikes

Work culture in KLM Claims process Very bad management ( GM, AM, and Some of TL ) They do not cater any preferences. They do not understand employes feelings aur situations they need only target and AHL if in the process works AHL then why you need target??? I'm very disappoint for Claims department.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I understand now this company is just opposite of what people express through reviews. I mean it's a great choice if you decided to join IGT. Company culture is employee friendly. Work-life balance is always present in the list of Company's priorities. There are doctors present all the time also, made an app for employee's emotionaland mental health. Salary and benefits, promotions/appraisal are real for sure. Don't get mislead by negative ratings. Skill development/learning is never ending. In conclusion, I really like this company and yes, I'm not asked or paid to write the positive reviews only....Read More

Dislikes

Honestly, I'm still figuring out.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Like is not much, it's just coz of employees. And if you can tolerate the toxicity then for you the job security is there.

Dislikes

Management is very bad. And internal promotion is like if you're good in licking management then you can given a chance otherwise it's just for on paper. If I talk about earning it's terrible, they try every possible way to cut down your earnings.

Likes

There is nothing to like about this worst ever company.... And yes the transport is totally disgusting .. The people who manages the transport are very arrogant and rude don't know what they think of themselves like they becomes the leader of this country... Bolne ki zara tameez nhi hai......kya hogya bhayiiii tm ek BPO company ka transport system dekh rhe ho is desh ka nhi to zra ghamand kam kro aur zameen pe rhna sikho ..jahil khi ke they don't even understand the situation of female employees ..because of some address issues if she is requesting ki manual alignment kardo... Tumhe dikh nhi rha tumhe to bs company policy dekhni hai vo bhi itni ghatia... Ki raat ke 10 baje vo khud se travel karke jaae vse to female security ki ratt lgae rkhte ho is maamle m kha gyi tumhari security......Read More

Dislikes

Agar address issue aarha hai to kam se kam use 2-3 din ka time do ki vo ise solve kare ya relocate kare lekin nhi tumhe to apni karni hai aur kisi ko message karke agr request kro ksi cheez k lie to bolte hain HR se baat kro.. Hr bolta hai training managers se baat karo... TI would request please don't join this company otherwise itwill be the worst decision of your life...They will always misguide you and never give a on time resolution. Bolte ho na review kardo.. Feedback do lo dediya feedback....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Overall working environment is good and helping TLs and best company to start for travel domain.

Dislikes

Transport services are very bad and politics in company can cost your job as well.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Thought there is nothing to be liked except waste of time during Edreams Odegio Training

Dislikes

Poor Management in Odegio Retention Process Poor Training Client Odegio will leave due to their lies Asked to work beyond 9 hours Non functional system, low availbility Waste of a lot of time Pick up is done 3hrs prior to shift & Drop 30min after your shift ends No holiday or leaves despite you have leaves in your kitty Low compensation Dishonest Management weather its Sarabjeet or Any other full of lies...Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Likes

Just a few of the ram members I've got are really good fortunately.

Dislikes

There is nothing really much to like about this company. They will eventually starts pressurising for workload, expecting a new joinee to excel in the field short after the training. Treating as if they already are pro with the rules and regulations and if you make mistakes suddenly it's all your fault and they can terminate you.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

the senior management system is the worst and doesn't support them. there is no salary increment. the employee has been working for 2 years but has been no increment. seriously transportation system is very bad for 3rd class system.

Dislikes

management system very bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

There is nothing good in IGT only attitude igo and demeaning things of the seniors.

Dislikes

When I was telling my team leader to change my shift for a medical reason with the valid medical documents his reaction is like jiske paas Jana hai jao mujhe ghanta farak nai parta and also they are very aggressive for which we can't express anything 😞 Also even infront of a girl they are using such words I really feel very negativity I am working till today due to my family concern and it's my third year but even one Penney is not increased to my salary or increament in post....Read More

Likes

There is nothing to like about this company as they will always take you for granted.

Dislikes

The company is very bad and they will always take you for granted. They do not offer any leaves and if you have leaves as well, they will also ensure that you do not take them. Also, they will deduct unnecessary charges from your salary in the form of some taxes and other stuff. The do have a entertainment room as well however, thatis not functional and can be used only at the time of a client visit....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The company is all about show and there is nothing to be happy about. When you join the company , the first impression would be good as the area where they do training and interviews is very well and full developed however, apart from that all other things are very bad and not working. They are totally opposite. Also, they do not let you take leaves as per your choice and will ensure that you work for more than 12 hours a day by giving you unnecessary work and that too at the time of logout. And if you fail to do that, the next day they will either issue a documentation or either boycott you and make you feel that you do not exist. The senior management will force you to do unethical things and they if anything goes wrong, they will not support you and will run away. Als, they fool there clients by giving such data which is not available and charge money as well in the name of things and the salary structure is also very bad and no benefits and unnecessary deductions. This used to happen in Indigo process as I used to work there....Read More

Dislikes

The cab facility is very bad and in fact the senior management is very very bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

There is ntg to like in igt manager tl are very rude they don't care about expert heath .They are only concern about the targets.If we are performing good they will never appreciate that .They will never increase salary , they will only increase the work load.

Dislikes

If will never give sick leave in any situation we have to work and complete our target in small thing they will raise a warning Letter please don't work in igt you will get depressed only.

Likes

Nothing to like about this company as this is the worst company you will ever join. The leadership team is bsy playing politics with the junior management and everyday they are struggling there way to earn there bread and butter. The company does not even value work life balance, firstly the Cab will pick you up atleast 3 hours andwill drop you at work 1/2 hour before then if you feel you should login early, then you should not as the leadership will not let you leave early as they will ask you to stay stating you have not completed your targets which as per them you can never do as well. Then , they will themselves takes leaves and go out during office hours and do no adhere break but you have keep a track of everything. And if you miss anything, a documented letter would be issued. Also, the entire admin team is also very bad and the transport team is worse....Read More

Dislikes

Everything is bad and it just that they are taking advantage of every things and also, I have seen seniors trying to take girls out for drinks and all so that they can have fun with girls.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing to liked about igt worst company ever not providing minimum wages to there employees. High work pressure no work life balance

Dislikes

No support from HR, manager even if any employee raised a complaint about team leader or employees no action taken..

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.