IBM Customer Success Manager Reviews

Likes

Nothing, old employees staying in the company in their comfort zone 14-15 years with big ego.

Dislikes

Ibm policy No salary increase Nothing good No work life balance No good projects all are clean up activity No job roles peoples are out anywhere One of the worst workforce/resource management team i have seen in my exp. Even though you get client appreciation you won't get notified or awarded by ibm Worst project mangers and program mangers

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Nothing to like

Dislikes

Initially I was placed in banglore but it seems northees will never fit there.. people use to talk in their native language. Upon asking what was being discussed nothing was answered. Shifted to gurgaon via internal movement.. here the manager's behaviour is like a pampered kid. If he doesn't get what is required he will start misbehaving with the team. Overall a pathetic experience

Likes

There is nothing in this company that is worth liking

Dislikes

The worst decision in my life to choose IBM. The work environment is not good here and the worst things is the senior level people which is not supported anymore, who fire anyone without any solid reason.Ever since I left this company I am in depression.Due to this I could never join any other company again.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing I liked. The leaders in Bangalore especially Q2C team follow bad practices by promoting their family members, relatives. The leaders or Managers don't follow ethics. IBM is a great company but leaders or managers in Q2C are very bad

Dislikes

The leaders or managers in Q2C follow very very bad practice

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday

Work related travel: This job involves Travel Within City.

Likes

As per my experience company is good but my experience with my management is one of the worst in my 14 years. Some people are not working for employees they are think they are boss and they can do anything..

Dislikes

Management

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It's good company to have flexible working hours and job security is there.

Dislikes

There is no HR in IBM and employees don't even know who is their HR. It's manager driven company and we don't get much hikes and promotion process is very slow.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Freedom to make career choices, upgrading skills via free trainings and certifications Friendly Colleagues Work Environment

Dislikes

Domination from Executives and Senior managers Cafeteria Food Limited to Almost No Perks

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

If you are working in good project and with good people, then this company is good.

Dislikes

Now new management is micro-managers and not supporting

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Employees feel valued and supported, with regular opportunities for dialogue with management and peers alike

Dislikes

The company is committed to providing employees with a safe and supportive work environment. Dynamic and innovative work environment that fosters personal and professional growth.

Likes

If you get a good project, the clients are great. You get to interact with them on a daily basis and they are not too pushy.

Dislikes

The management 1. They give very minimal hike and during your appraisal cycle they change your PeM. The new PeM don't even know what my rating is and doesn't even discuss about it. In my 3 yrs with IBM I had discussion after I put my papers only as it coincides with Appraisal Cycle. And in 3 years I got 1 hike only. Rest of the time due to PeM change, I couldn't even know the reason for 0 hike. 2. Work Life balance - they say they have rules about having a strict work life balance. They have some unnecessary processes which take away most of your time. 3. Manager interaction - I would say 0. They have some internal politics and they just give least benifits to hardest working person. 4. Rewards and recognition - when you are doing a tough project, they will be like this guy is putting so much effort. We have to give him something and they give 1000-2000 just to motivate. Once the project is done, no appreciation, no mail mentioning the work done. Nothing 5. Retention - they do politics here as well. They told whatever you get we will match. But when I went with the request of my expectations. They didn't even bother and said maximum we can give 40%. Once you put paper don't look back. 6. GDP and PA- they have to distribute the amount within the team equally. TL is paid less than rest of the team. And most of the time it is chillar I have put in way too much work for my Hike percent. And other people who don't have skillset have reaped rewards....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Self learning Hybrid model Accommodation

Dislikes

Toxic culture especially senior level folks were hard to handle. Work life balance is missing

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The company maintains a laidback attitude, which helps reduce stress and creates a pleasant atmosphere for productivity Employees are encouraged to take on leadership roles and lead initiatives, helping to advance their careers and gain exposure to new challenges Access to various wellness programs such as yoga, meditation, gym memberships, and mental health support

Dislikes

Employees are regularly involved in exciting, highimpact projects that allow them to apply new technologies and refine their technical skills The work environment is free from micromanagement, allowing employees to be independent and take pride in their responsibilities

Likes

The company offers generous parental leave and other familyoriented benefits that make it easier to balance personal and professional responsibilities

Dislikes

The vacation policy allows employees to take ample time off to refresh, helping to prevent burnout and improve longterm productivity

Likes

Goods for career start. Policy are good for employees asa well as manager.

Dislikes

Promotion period is minimum 2 years. But it depends on your manager. Managers do coast cutting, due to this promotion delay. Hr is not available so we can say anything about any thing to hr. Manager is everything. You have to follow manager instructions whatever he want to do. Culture is bad due to manager depends.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Employees are encouraged to continue learning and developing their skills through access to toptier tech and resources

Dislikes

The salary is competitive, and the opportunities for learning are unmatched There’s a strong commitment to mental health, with resources such as counseling services and wellness initiatives available to all employees

Likes

The company offers training, workshops, and resources to help employees expand their knowledge and skills All safety equipment is up to date, and safety protocols are strictly enforced, giving employees peace of mind Employees are encouraged to pursue certifications and specialization programs, which are supported financially and professionally by the company

Dislikes

The company consistently offers innovative and challenging projects that foster creativity and personal growth