IBM Customer Success Manager Reviews

Likes

There is nothing in this company that is worth liking

Dislikes

The worst decision in my life to choose IBM. The work environment is not good here and the worst things is the senior level people which is not supported anymore, who fire anyone without any solid reason.Ever since I left this company I am in depression.Due to this I could never join any other company again.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing I liked. The leaders in Bangalore especially Q2C team follow bad practices by promoting their family members, relatives. The leaders or Managers don't follow ethics. IBM is a great company but leaders or managers in Q2C are very bad

Dislikes

The leaders or managers in Q2C follow very very bad practice

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday

Work related travel: This job involves Travel Within City.

Likes

As per my experience company is good but my experience with my management is one of the worst in my 14 years. Some people are not working for employees they are think they are boss and they can do anything..

Dislikes

Management

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It's good company to have flexible working hours and job security is there.

Dislikes

There is no HR in IBM and employees don't even know who is their HR. It's manager driven company and we don't get much hikes and promotion process is very slow.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Freedom to make career choices, upgrading skills via free trainings and certifications Friendly Colleagues Work Environment

Dislikes

Domination from Executives and Senior managers Cafeteria Food Limited to Almost No Perks

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

If you are working in good project and with good people, then this company is good.

Dislikes

Now new management is micro-managers and not supporting

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Dislikes

We are not getting Shift allowance

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Till you are in project, you will be taken care of

Dislikes

Office politics, bench fulfillment, worst management, no job security

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary is decent in India Software Labs, equivalent of Tier 2 PBCs. RSUs are also given to employees who perform well. IBM has turned its tech suite around after the RedHat acquisition, even for z/mainframe products. Newer tech stack is being implemented at breakneck pace, enough to overwhelm senior developers as well. Lots of opportunities to learn new stuff, including agentic AI. Job security is better than other PBCs for employees who perform well, but expect PIPs....Read More

Dislikes

You will get stuck in one job band for a very long time. Promotions from 7B to 8 are very hard in particular. Also, IBM India is the only entity among all IBM entities to have A and B subbands till job level 7 (tech lead), effectively prohibiting your growth to a decision-making position for a longer time. Indian management, especially managers who have moved laterally from IBM Consulting, is extremely orthodox, and technically inept. If your product delivery is controlled by an onshore lab (U.S., U.K., Germany, etc), expect the Indian management to have no understanding of what it is that you are doing on a day-to-day basis, and to be at loggerheads with the onshore managers. You, an ordinary employee, will no doubt be caught in the crossfire....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

good salary, good learning platform like udemy business and some internal portals

Dislikes

Micromanagement, some managers and senior architects are working since so long 15-20 years and they don't want any fresh and skilled person to stay they are in there comfort zone, worst reality is when i resigned no hr has connected with me even after raising a ticket manager has all the power.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Great Ethics and work-life balance. Employee is preferred over everything.

Dislikes

Less opportunities to grow and less scope for promotion. IBM does not matches the Market Standard pay for it's employee

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Great, innovation driven culture. Lots of opportunities for learning. Great ambience to work and motivating managers.

Dislikes

Uncertainty over job. Poor promotion culture where some of the associates get promoted easily and for others it is tough as anything. The perks too are being given that way only.

Likes

Health insurance, free courses on Udemy, free coffee and good office setup.

Dislikes

Lack of work life balance. It all depends on the manager you get, whether it becomes toxic or not.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Pros: 1. WORK LIFE BALANCE 2. CULTURE 3. NEW SKILL DEVELOPMENT OPPORTUNITIES

Dislikes

Cons: 1. Hike is nominal 2. Promotion methodology is difficult to understand.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance is good and good number of projects

Dislikes

Salary hike and promotions are big concerns here. Managers always brings your PMR ratio and will say that you are not eligible for hike. There is no HR interaction and everything should through PM. If your PMR is greater than 1, you'll never get a hike in your lifetime. So join the company with high package and never expect any hikes further.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

A hybrid work model. No need to come to the office. We can complete as many certifications as we want. No restrictions on the hours I can stay at the office. We can punch and go back home.

Dislikes

Favoritism is based on location. If you work with Kolkata people, they will just make use of you. They will exclusively focus on negative thoughts with you at the end of the year. Technical skills should be the basis of the rating score, not employee based location. Junior resources staff also have the rights to share feedback with their Lead or Manager to develop management strategies, so that everyone can help grow IBM more....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.