Hexaware Technologies Customer Service Executive Reviews

Likes

The company has best trainers around that may totally develop a talentful skills within every single individual. Hexaware itself was my team mate as everyone is friendly and helpful towards each other, I can't ever stop thinking if any team mates would be so friendly and helpful as there were around 500 to 700 workers on floor who wouldn't hesitate helping any one. Salary is satisfying on a mutual terms. Work environment might get busy and stressful as there could be a severe call flow but it wouldn't last more than couple of hours. One can get a preferable shift and off in order to maintain work and life balancing. The process i worked for might be one of the most vast process in the entire BPO industry but it was still a wonderful and skillful process. Growth opportunity arrive after 6 months of working in the company. One has to maintain a goodwill, might have to perform remarkably. I also like how the company cares for their employees as they would give everyone a chance to perform at their best and had a salary rating upon an individual's performance....Read More

Dislikes

Hexaware is a wonderful company and the company does truly cares for their employees as the BHR team always stands up for their employees. However, I am truly unhappy with Hexaware as my talent was not appreciated at all , being a fresher and a trainee I maintained a standardized typing speed which would be almost same compared to their specialists. I requested to be a part of email team on full time bases, but the request was denied and as I was not comfortable with the invoice process as it could not help me maintain a balance in work and real life, I had to resign as I had no options. I wished if they could had made me a part of the email process team, as my other colleagues did get such opportunity and I did not. I still do not dislike Hexaware but just unhappy that's all. It is still a like a home to me, I love my beloved team and my respected trainers and HR and my team leader as well they are kind and helpful....Read More

Work Details

Hectic during the call flow, stressful as the break was limited to 1 hour break including toilet breaks as well. But the senior agents were kind enough to not burden any individual. The soft skills and product training was great.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The atmosphere was good in my team and the work load was not that high.

Dislikes

My first salary is still not paid in full even after half a year at the office, the canteen is infested with rats, they change the salary structure without informing the employees, the working hours are not fixed and no overtime pay and a lot of other bad things.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Nothing

Dislikes

Very hectic work place , they also push to work , they don’t give any expections, all the heads only are there to pressure the employees at workplace , no free time in the shift of 10 hrs they only provide half hour break, which we cannot take by our choice , pathetic , no increment

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Enjoyable

Dislikes

No Proper Management.They needs to give more extra chance for Certification.Deeply questions has asked about death benefits.My training is not proper way.I want to go a back office.Afterwards, I realise about Insurance.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Supportive colleagues, Team leader, Managers. Overtime benefits and good pay. Two way cabs and bus facility. Training + mock calls + team dinner.

Dislikes

Office politics and partiality by few seniors. Paid leaves not granted sometimes and salary deduction for the same if not reporting to office after informing won't be able to report as put of town or exam work to be done.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Dislikes

Dislikes

Likes

There are lot of flaws in the company especially in international voice process.

Dislikes

Work culture.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.