Genpact Customer Service Professional Reviews

Likes

Always having security of the job job because because they have multiple process so if any process or team get ramp down then they adjust the bench employee first.

Dislikes

Transportation. They don't provide AC cab in the summer which is very hectic in the summer. It is very tough to commute office without having Ac in the can ( Specially in the summer)

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The skill development using Genome is great.

Dislikes

No work life balance. Management is worst Manager and HR are torturing employees Managers are good for female employees but they will show you the hell if you are a male employee No food facilities, transportation facilities and other facilities also Coffee vending machines are full of cockroach and worms Senior management is totally worst. No one to hear your complaint but if you take any action against management they will initiate PIP and make you to leave the company My Jaipur HR and management made me to resign. My HR was literally threatening me to give resign...Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Work culture is great, everytime you will get someone to help you, along with the learning modules.

Dislikes

CTC is pretty low even after your promotions. It is almost equivalent to previous overall salary with current in hand salary.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Great Company Good Working Environment Immense Opportunity to learn Support from Learning and Development team

Dislikes

Only The Salary Part and Cab Facilities

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I like the hybrid work culture as well as shift preferences as you can choose by your own. 2 ways transportation is available . There is a lots of scope for personal growth.

Dislikes

The cafeteria has very less options. Too much traffic on the way to company.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Genpact has Job security only.

Dislikes

Genpact do many cost cutting activities, and they give less amount in appraisals and promotions. No overtime No extra benefits in all processes and you have to login on weekends too. Work pressure is high and they will hire less people in team and you will feel stuck…

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The People I am working with are very Cooperative. The work culture is very positive and employees have a lot of freedom for working as they like.

Dislikes

Pay grade is not equal to employees working at same designation and in the same process.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Diversity is the most important factor which is being followed rigorously.

Dislikes

Senior Management is literally diplomatic now a days & not concerned about the growth of others. No transparency any more as using employees as per their convenience. Overall rating has gone down & increment system has gone drastically. No onshore movements or visits any more.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

It is best place of work with dynamic culture of working with cooperative person such as manager, colic and always open to help in each filed.

Dislikes

Annual hike and promotion.

Work Details

Work policy: Each quarter one a week if client require .

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

No knowledge training. Manager ask you questions since day 1 as he himself doesn’t know the answer. You are required to work on deathbed. Hr is corrupt, senior management is corrupt. Don’t waste your time in such a punny company. No knowledge gain. No salary increment. They will put you on bench within one year. And notice period is of three months. You are chained to death.

Likes

Firstly, I like the diversity of clients which Genpact work and deliver as a BPO and secondly, it's job security where the employees can choose to work and move within the organisation with the help of IJP.

Dislikes

Hold Privacy - Need to secure Employees feedback and HR or Mgmt should highlight the issues without naming the employee name. It may spoil the Performance ratings, Annual appraisal and even promotion of that employee.

Likes

Nothing. Worst company to work for.

Dislikes

This company is only good for people who don't want to get out of their comfort zone and want no progress on their life. Absolutely pathetic management. They don't take work seriously and keep avoiding employees until an escalation comes from client. They don't get rid of low performing employees and don't take strong action againstthem because of which people don't get fired and stick to the same organisation without having any career growth. Salary hikes is meagre and promotions are very biased. They install a tool in the system which records how much time you move your mouse and they don't care about productivity and efficiency of the employee. There is no proper transport facility. Cab services are one-way and chargeable and non-AC cabs are not provided. There is no cafeteria in every Genpact building and the common cafeteria is too small and there are lack of options. They don't provide any sweets or gifts during any special occasion and no office party or team engagement activities are held. People work like robots in a monotonous manner. The tools are outdated and you need to apply for attendance on a daily basis, with no option to rectify, failing to do so will deduct your earned leave. Leaves provided are very less as compared to other MNCs....Read More

Likes

The job security as if you do the worst also they won't fire you they put you under bench and performance improvement

Dislikes

Depending on your projects, either you work too much or you don't work at all, if you work too much you get an annual appraisal of 4.3% - 7 percent max If you work too little you get 0-4.3%

Likes

No work pressure, Hybrid work

Dislikes

1) Salary. 2) Politics for this salary also. I want to give 1 suggestion - Many people in this organisation suffering with Poverty. I can't able to see their faces also. Their faces and dressing style was very poor and dull. Because of this low package I put paper in Genpact after completing my 5 months. I started searching in other companies after completing my 3 months of experience here.

Likes

Everything is good beside Salary and promotions. For promotion you have to wait for minimum 4 years. For work culture depend on the project

Dislikes

Delaying in promotion and salary hike percentage is very low

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Thw company culture is good. For freshers it's great opportunity to learn industrial skills and gain Profesionnal as well as ethical knowlledge

Dislikes

No things to dislike. Suggest to provide office consumables.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.