Genpact Customer Service Reviews

Likes

Diversity

Dislikes

Recent grouping in the team and an overall extreme increase of anti hate campagain towards hindi speakers and North Indians. Talent is only respected if you are a local person speaking the local language and you hang out with local people only for lunch.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Too much partiality only south people can grow their career, but I will never suggest this to North people as it is not worth it to stay so far from your home to see such bad politics all the time., 0 work life balance, no job security.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Dislikes

They take you out any time without giving any specific reason. The reason they provided me 100% RTO not completing and other person in the same team is allowed to work from home since past 4 or 5 years. HR are also taking any action over them. No work life balance few people in the team is just doing pass not even completing the working hour which they were checking through WAM. login the system in at 9 am to increase the number of working more than a genuine.one or two person are working in the team. other are making group to mentally torture you when out perform to demotivate them. They want just you for 2 years after that they remove you find other person....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Company culture, promotions as per our skills,Encouragement from higher officials managers for our growth development, we can also learn many courses through edcast for our skill enhance, we get many incentives bonuses if we perform well and reward points too,overall friendly environment to work.

Dislikes

Rotational shifts and weekoffs as per project requirement however this is not a problem if one is ready to work

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security and work culture and giving us the opportunity to learn more to develop our skills and move forward in our career.

Dislikes

One way transport that is also in night shifts and if it is a morning shift We used to travel self and favouritism.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I give like to work culture in Genpact. There is no frustrated work in my team, if I compare with other team then yes is there in another team. Also I give like about Genpact RTO policy, there is hybrid mode but if we need do WFH for one month then there is no restriction. Also employee gain ourself knowledge and skills.

Dislikes

Yes, there is toxic work culture in different different scenarios but not every time. Also Genpact provided paid cab services, so this one is very disappointed to me. Cab services should be free in night shift time nor chargeable. Also there is no night shift allowance and not petrol allowance. I am doing hard work with quality but management didn't see it, so obuesly it impacts our promotion. And there is very low increment persentage....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work-life balance becomes meaningless when an experienced professional is paid a meager salary. If compensation isn't aligned with market standards, the balance is already disrupted.

Dislikes

Salary, promotions, work culture, and every other aspect that defines the IT sector.

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Job security good 😊 5

Dislikes

Inside company culture worst, total politics, opportunities only for North Indians no based on the work , Yearly increments also worst 3% , Mangement no 1 cheeting fraud, no planned leaves , no upls

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

Likes

Work life balance is good, promotion are based on your skills job security is 100% there . They have a good skills development software. Work satisfaction is good not feel I am overworking there. Company culture is good they think about there employees best for freshers.

Dislikes

Not so much but they don't paid for self vehicles and meals are not free.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

A dynamic culture that emphasizes productivity, creativity, and also knows how to have fun, with regular teambuilding activities and social events There’s constant exposure to cuttingedge technology, offering abundant opportunities for skill enhancement The culture is all about growth and development

Dislikes

The company embraces a culture of continuous improvement, constantly refining processes and tools based on employee suggestions Leaders are open, approachable, and committed to maintaining a transparent work culture

Likes

Company gives us feasibility if we are in project

Dislikes

Untill 2024 management is good but from end of 2024 management has been changed and lot of layoff and no projects i will rate 1 star

Work Details

Work policy: Not a hybrid

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Job security, work life balance is good

Dislikes

Salary, promotion increment, favouritism increment promotions are given to management's favourite employees

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work from home

Dislikes

Zero transparancy in appraisal process. Managers dominate whole increment process

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The various opportunities it provides to all its employees towards career growth progression

Dislikes

Style or culture the way a feedback is cascaded or passed on from the leadership to their subordinates. Don’t have company transport pick up facilities and to make company cabs available at all level irrespective whether employee belongs to executive leadership or non

Likes

Your job is secure till the time you are tagged to a process. Once you are in redeployment, no one will hire you internally if you have more than two years experience.

Dislikes

Having resources available on bench, Genpact hires new resources from outside and relieve existing resources just because no other project on board them.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I simply liked all of their acting performances while working in Genpact.

Dislikes

I completely disliked working there because of poor work-life balance, politics, senior employees always give all their work to me, and some of the seniors don't even send any emails per day. They still escape from management, but they will only ask questions to people who are innocent and responsible. They never appreciate the hardwork, they simply give some other person's name for appreciation. They reduce the manager's rating if we don't want additional work, even if we do additional work. Also, no change in ratings, micromanagement, I had submitted a medical certificate, but still my leaves are ignored, and my earned leaves are all gone i received very very less amount of F&F that you ever heard. They threatened to release me and for relieving letter. They told me to do an impossible task. Then only will I receive the relieving letter. If you are joining Genpact for US Payroll under HR Richa Wadhwa, Vishnupriya and Senior Manager Ramarao Nandiraju, Manager Neeraj Yadav, Vishnu Teja Raja and SME Shubham Gupta. These people are pure evil, so simply quit your job don't waste your time by working hard. These people chased out many people before and still doing so that they can avoid giving promotion to peoples and can save lots of money to company. Think about it or else you will be struggling for relieving.I hope my own bad experience helped as many people as possible....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.