Genpact Customer Service Reviews

Dislikes

They take you out any time without giving any specific reason. The reason they provided me 100% RTO not completing and other person in the same team is allowed to work from home since past 4 or 5 years. HR are also taking any action over them. No work life balance few people in the team is just doing pass not even completing the working hour which they were checking through WAM. login the system in at 9 am to increase the number of working more than a genuine.one or two person are working in the team. other are making group to mentally torture you when out perform to demotivate them. They want just you for 2 years after that they remove you find other person....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Company culture, promotions as per our skills,Encouragement from higher officials managers for our growth development, we can also learn many courses through edcast for our skill enhance, we get many incentives bonuses if we perform well and reward points too,overall friendly environment to work.

Dislikes

Rotational shifts and weekoffs as per project requirement however this is not a problem if one is ready to work

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security and work culture and giving us the opportunity to learn more to develop our skills and move forward in our career.

Dislikes

One way transport that is also in night shifts and if it is a morning shift We used to travel self and favouritism.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I give like to work culture in Genpact. There is no frustrated work in my team, if I compare with other team then yes is there in another team. Also I give like about Genpact RTO policy, there is hybrid mode but if we need do WFH for one month then there is no restriction. Also employee gain ourself knowledge and skills.

Dislikes

Yes, there is toxic work culture in different different scenarios but not every time. Also Genpact provided paid cab services, so this one is very disappointed to me. Cab services should be free in night shift time nor chargeable. Also there is no night shift allowance and not petrol allowance. I am doing hard work with quality but management didn't see it, so obuesly it impacts our promotion. And there is very low increment persentage....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work-life balance becomes meaningless when an experienced professional is paid a meager salary. If compensation isn't aligned with market standards, the balance is already disrupted.

Dislikes

Salary, promotions, work culture, and every other aspect that defines the IT sector.

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Job security good 😊 5

Dislikes

Inside company culture worst, total politics, opportunities only for North Indians no based on the work , Yearly increments also worst 3% , Mangement no 1 cheeting fraud, no planned leaves , no upls

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

Likes

Nothing

Dislikes

Every thing, no professionalism, no work life balance, management is extremely fragile and barely cares about employees working there. People look for their personal growth and development at cost of their employees life and productivity.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Heard there is a job security in Genpact but not sure.

Dislikes

No Cabs and travelling expenses provided and working under clinets location makes it worse. Traveling 35km self daily with one week off that too changes every week.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

There is nothing positive here to be honest

Dislikes

VP level people comes and do micromanagement Its a BPO company, mainly never join GE project, your life will be hell There is no process nothing, don't join and spoil your career sincere request

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security and interpersonal skills training and company culture, no pressure environment.

Dislikes

Low Salary CTC and appraisal percentage are also on a low side

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Id say, it is a place one would love to work with, anytime once again. Worklife balance was still good and manageable as Corona was an unexpected time for everyone of us to get tied ul to the table WFH, the first taste of work from the home. Salary is good. Promotions are pretty much decent. Can't just thank enough and I'd love to working with Genpact once again, now. Looking for an opportunity.

Dislikes

Can't just say anything like dislike. It can be said as once in a lifetime golden opportunity to develop and contribute mutually to the umbrella, Genpact. Thanks for the opportunity.

Work Details

Work policy: Goes according to the office requirement but was convenient as I stayed nearby.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Genpact is only for Freshers (B.com, B.sc....)

Dislikes

Poor management in the Chennai office, particularly at the VP, AVP and HR levels. Leadership lacks professionalism and integrity, leading to a negative work environment. Employees careers are being adversely affected due to ineffective and immature decision making. The management team does not demonstrate the capability to run production efficiently.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Genpact gives better opportunity one who is actively looking to start carrier. This is a place you will learn and know how to grow in organisation

Dislikes

Hardly depend on type of work or project that you are in

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work from home

Dislikes

Culture Work balance Salary Work satisfaction Management Shift rotations No hike No promotion Learning scope is very less .

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Good salary

Dislikes

There is no job security in Genpact, on my own I took an internal movement, but after joining g there and working for 7-10 days i was being told that hiring has stopped and you have to go back to your old process and later it was being told you are on bench now, then got a final letter stating that this is your last month and this will be your last day. So I don't like job security here

Work Details

Work timings: Strict Timings

Likes

Nothing

Dislikes

I am going through severe medical conditions and I have asked to correct my exit date in epfo portal, I have submitted exit email confirmation from hr genpact but still genpact reitarls team is not supporting I have given my 12 years to this company and getting these kind of response. .I have shared my medical docs as well to help me but they are rigid.i really get dishearted and felt guilty to have this company of my 12 years....Read More

Work Details

Work policy: Don't want any thing to share

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.