Genpact Customer Service Reviews

Likes

Good company overall with good work life balance and job security

Dislikes

Dislike is chance of being promoted is very less and employee benefits should be more

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

In 5 years I got 0 promotion, politics and biased environment. If your manager is good then it's good in job security, no work satisfaction as most project are bpos. Overall my exp is bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security is so good then everybody love Genpact everybody say that "Genpact is govt job" it true

Dislikes

Management not good all process they are harassment work culture they not provide leaves. I was seeing the Genpact management cast system and nepotism is very highly level that no one growth and promotion easily in the Genpact salaries is very bad 😞 for me I am just started my career they not good provide me salary in 2022 but this time come new joiner salary so good and best LPA

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

I am greatful to be the part of Genpact here i am learning new things, this is the only company which truly cares of their employees. Especially emphasizes and priorities for women empowerment,the work culture in Genpact is so friendly,bleaves in team work, accuracy transformation, help each other, security , privacy , respect theseare some special things what makes me to feel proud as an employee of Genpact...Read More

Dislikes

As of now i have nothing like that

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Everything, the management is very poor, there is no such thing as HR. Every one will boss you in the office. they have some stupid work system. Such a pathetic organisation. No control over there people. Total dictatorship by the upper management. They torture the employee.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Absolutely great work place!

Dislikes

Few managers are worst due to they are working for get the good chance from the female employee to enjoy with her, All things are under her favour like promotion, Appraisal & caring by manager "Absolutely worst" Management also not good bcoz managers are not good how could management well right,😊 The managers are not ready to listen if any incorrect point, (Saleemulla) he is a manager & 56 years old however affair is going with the two girls on the floor and girls are ready to give the chance to him bcoz manager is ready to give her promotion as well as good rating in the appraisal that's why he is not doing value of male employee....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

There are large number of processes and it's an employee centric company. They have all kind of business.

Dislikes

Poor infrastructure, non ac cabs that too for one side only even basic amenities like tea coffee for employees is not available worst yearly hike in the market only 5-7% it's not worth it to join Genpact if you don't get wfh or hybrid

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Skill development sessions, growth opportunities, job security

Dislikes

Improper IT infrastructure on working desks, Poor transport facilities, poor IT support system, poor cafeteria services

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I gained some valuable experience during my time at Genpact, especially working on the transition project and being part of the KT and training sessions. It was a good learning opportunity.

Dislikes

There were a few challenges during my time at Genpact. The office culture didn’t quite align with what I was looking for, and the shift timings were a bit difficult to manage. I also prefer a hybrid setup for better work-life balance, but that wasn’t an option. Ultimately, I felt that the schedule and environment were starting to affect my health.

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

IT IS A WORST COMPANY PARTICULARLY IN HYDERBAD, GURGAON AND THE COMPANY CULTUE ITSELF, ONLY USELESS GUYS NO WHERE OTHER OUTSIDE COMPANIES THOSE SURVIVE AND YOU CAN SEE THEM IN GENPACT, SPECIALLY INDIAN MANAGEMENT IN GURUGAN, HYDERABAD AND CHENNAI TAMILIANS , NORTH INDIANS IN HYDERABAD AND PEOPLE FROM GURUGAN ARE FRAUDSTERS ,ARE BASTRDS .. GENPACT IS NOTHING BUT A FRAUD COMPANY

Dislikes

Work Details

Work timings: Flexible Timings

Likes

Mutiple openings and option of carrer but in different cities.

Dislikes

People on upper management playing politics ( especially who joined genpact from different company) and making life hell of junior staff. Making genpact godd to worse. They don't even bother about other's personal and professional life, carrer. They are ruining the image of genpact which was created by Pramod bhasin (EX CEO).

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City, International Travel.

Likes

It's a great company no dought but can have to know about employees because in last 3 month my process senior manager se to bad to her employees, if any one know about what we are faceing they will throw out of office my senior manager behavior was we bad towards there employees

Dislikes

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

You will not be loaded with work , your job is secure

Dislikes

Salary is not enough here compared to other competitor companies, forget about promotion till 3 year no matter how hard you work person who is working before you will get promotion. Here promotion is not based on hard work but other factors like favour seniority

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Best organisation for freshers there is a lot of ways to upskill yourself management are supportive and senior or helpful. Good work culture 👍

Dislikes

Some part need to improve like transport area etc.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I like the work culture is friendly but there are many loopholes that can make it better.

Dislikes

The work culture over here involves lot of office politics, management could not able to handle the team sometimes, no additional benefits for working over shifts and no proper appreciation at year end

Likes

There was a time when Genpact was a good employer

Dislikes

The company has changed a lot in last 2 to 3 years , there is no promotions, no salary hikes and no job security. The Management and HR does not care about employees.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.