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Filter reviews by Freshworks Customer Success Specialist Reviews
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What employees say about Freshworks?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
100% employees reported
Flexible timing
83% employees reported
No travel
83% employees reported
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Rated by Women
2 reviews
Rated by Men
5 reviews
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7 reviews found
Customer Success Specialist in Chennai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- company culture - work life balance - smart colleagues - admirable much needed perks like free food and cab pick-up - great tools to work with and be more productive at work
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Promotions and Appraisals take time. Could be better.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Success Specialist in Chennai
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Culture of the company is really great providing the delicious food and maintaining healthy work environment is fabulous
- Salary - Excellent
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
There is no job security . Never expected that FW would laid off 660 employee in an hour without any prior notice though company were making the good profit. At the end your an employee how well you perform they will thrown you out just like tissue paper.
- Job security - Bad
Customer Success Specialist in Chennai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Freshworks is a recreation of your college days! You will have to move on after 3 or 4 years The dynamics of the company will change quarter to quarter, you should be open to change at any time, heading into a corporate company setup
- Job security - Excellent
Dislikes
Change in leadership Change in executing the strategy Lack of product vision One company wants to do everything and failing miserable Appraisals and heirachy does not make any difference. The salary difference is huge.
- Salary - Poor
- Skill development - Bad
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Success Specialist in Chennai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
1) Good food, Good people and supporting manager. You have a challange of picking up things on your own if you don't you will be lost, 2) Full transparency in product and processes! 3) flexible timings and leave policies
- Salary - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
1) A little bit of politics and Partiality with female employees, equality factor is missing! 2) Change in processes is very frequent and disturbing 3) Salary is comparatively low, you cannot justify your work and it goes all to vein if you don't take initiatives, so why do we have management at first place ?
- Skill development - Poor
Work Details
Work policy: 4 days/ from office from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Success Specialist in Chennai
Full Time
Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything is awesome. Great company to work with
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing at all everything is great
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Success Specialist in Chennai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good culture
- Salary - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Very redundant work.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Success Specialist in Chennai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Team mates and comrades are really helpful and nice.
- Salary - Good
- Job security - Good
Dislikes
1. Constant changes in the process. Nothing is defined 2. Higher management is confused always about how to determine the MBO (part of variable pay) 3. Horrible management - They might look friendly from the outside but too much politics going in.
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
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Data Entry Operator in Hyderabad / Secunderabad (working remotely)
Full Time
Telecom Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
ఇట్ ఐస్ గుడ్ work
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Na
Team Lead in Chennai
Full Time
Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Pre-IP0, the company fostered a culture that empowered employees to create exceptional products and solutions.
Dislikes
Worst leadership team now
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Analyst in Chennai
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Opportunities to learn new things
- Job security - Good
Dislikes
Company culture, management is worst
- Salary - Bad
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Customer Success Associate in Chennai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything has been so far soo good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing much as of now
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Success Associate in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is work life balance, on time salary, office canteen, office cab
- Work-life balance - Good
Dislikes
Entire office runs from chennai, people working in Bangalore or Hyderabad have to literally dance to create visibility otherwise they think you are not working enough, too much politics in chennai office, mgt and direct Mgr’s practice favouritism. You have to be a puppet to be liked by the bosses. Strict 5 days in office job. Slow growth
- Company culture - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Chennai
Full Time
Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything i like at Freshworks
- Salary - Excellent
- Skill development - Good
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
No more a people centric company
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Business Development Executive in Chennai
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Norhing
Dislikes
Micromanaging. Everything bad you can think of :)
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Bangalore Rural
Full Time
Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Perks and Benefits
- Salary - Excellent
- Promotions - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Job details and job security
- Skill development - Poor
- Job security - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Analyst in Chennai
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Food Work life balance Gym Training Team
- Salary - Excellent
- Job security - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Not being recognised
- Skill development - Poor
- Promotions - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Associate in Hyderabad / Secunderabad (working remotely)
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I likes work in freshwork
Dislikes
I don't like work in it
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Other Freshworks Reviews
Lead Software Engineer in Chennai
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary is good Remote work sometimes is flexible
- Salary - Good
Dislikes
Not a good company and team members are not supportive Our feedback is not heard Old employees are preferred New employees are not treated well Managers are biased towards old employees No support from team members. If you ask question in a group you would be made to feel that you are not worth. Team members old emoloyees will project in such a way that you cannot work on your own without their support. By that way they gain their credits by putting us down. Your work is not appreciated they tell it is normal work But when you do a mistake it is magnified Less recognition Recent layoffs is worst. Why did they hire so many people and then fire stating redundant roles. If it's redudant they should not have hired people in the first place. Management does not plan well which made people lose their jobs....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Accounts Receivable Analyst in Ranchi
Full Time
Finance & Accounting - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
One of the best company where i worked. Given me a chance to grow and develop my skills.
- Salary - Excellent
- Skill development - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Firing without knowing the reason all of sudden. That too when i was ill and i have to take care of my mother who is of 87 years old. Which put me in depression i am trying to come out of it. Now its very difficult to get a job at this stage.
- Job security - Bad
Lead Business Analyst in Chennai
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
People in freshworks is the reason most people stay back for other than the salary aspect.
- Salary - Good
- Promotions - Good
- Work-life balance - Good
Dislikes
The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.
- Job security - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Sales Enablement Manager in Chennai
Full Time
Corporate Training Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
5 days working Best cafeteria with free meals Cab facility for shift 2 and 3 Hybrid 3 days from office
- Salary - Good
- Work-life balance - Excellent
Dislikes
Typical US culture of hire and fire 99% leadership is outside India - they take the final call It's not an Indian company anymore Pre IPO, this was a great company. Post IPO, disaster has happened The founder - Girish is also nowhere to be found and might have resigned already
- Skill development - Poor
- Job security - Poor
- Work satisfaction - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
IT Business System Analyst in Chennai
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Overall work culture is good but most of team have lots of internal politics.
Dislikes
Lots of internal policies, they layoff bulk of people all of sudden even the top performers were laid off. HR work on favour of higher management. No promotion. Zero job security. No career growth and scope of learning is less in most of team.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Lead Software Engineer in Chennai
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It’s all before few years
Dislikes
Everything changed upside down now! Life sucks at work! Childish managers who hold grudges, you feel like you are in a school environment soon. Micromanagement at core
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
QA Engineer in Bangalore / Bengaluru
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture was good when Girish was the CEO.
Dislikes
After changing the CEO continuous and bulk firing is happening without giving any notice of employees. In a single surprise email they deactivated employees from the work However the company revenue there is in a bad state.
- Skill development - Poor
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Product Specialist in Chennai
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Free Food
- Salary - Good
Dislikes
No job security. They recently fired 660 employees- that's 13 per cent of the Total workforce even though the company made an annual profit higher than the previous year. Even though I was not affected, I feel embarassed that the higher management shows a lot of greed and being inconsiderate towards employees who work day and night to provide high values and top service to the clients.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Associate Systems Engineer in Chennai
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Not Liked.
- Salary - Good
Dislikes
I am impacted by layoff on November 7. This is very untrustful with the employee to the employer. Not only i am all over 660 people affected. Please understand from employee mindset and family situation and their talents.
- Job security - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Manager in Bangalore / Bengaluru
Full Time
Management Consulting Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
None
Dislikes
Terrible org. No vision, strategy is for the PPT sake only. Leaders are fake. They exploit you and then lay you off. Couldn’t give a -100000….rating for job security unfortunately. So, if job security is something that you are looking for, please do not consider joining Freshworks. Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off....Read More
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
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- HQ - San Mateo,California, United States
- Software Product
- 1k-5k Employees (India)
- Public
- Internet
- IT Services & Consulting
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 7 Freshworks reviews submitted by Freshworks employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Freshworks is the right company for you. 100% of employees reported ...the working days at Freshworks as Monday to Friday. 83% employees reported the work timings at Freshworks as Flexible timing. Read more- Home >
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