Cogent E Services Senior Customer Support Executive Reviews

Likes

Nothing

Dislikes

This is a company which has a muti tiered scam system. During the interview process, I cleared my salary expectations in the very start, they made me go through 4 rounds of interview ( each 1.5 hours), then manipulated me to submit my documents before even releasing the offer letter by telling me that is how the offer letter will bereleased, then after 2 days, they happened to offer the salary which was even lesser than my current CTC. If they don’t have the budget, they should tell candidates upfront. There is no exception for late punch-in (even a sec late isn’t exempted) and they will mark as half day for each day a person is late. No proper hierarchy. Bad and dirty politics....Read More

Work Details

Work timings: Strict Timings

Likes

Nothing all there is only politics nothing else.

Dislikes

No proper time for break no etiquette how to talk with employees,not providing genuine leave after proper answering a call also and documents also. They only given an opportunity to their favorites employee who will do and accept their useless points and HRs also the same.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

a good work environment, opportunity for learning and skill development, supportive management, a chance to gain experience as a fresher.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

First of all at the time of interview hr will tell you there is no sales pressure but in floor they will continuously harass agents for selling and calls agents to work on weekoffs also

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

They hire and give values and all growth promotion and skills

Dislikes

Management is not supportive specially Quality team nd operations head just want to terminate there L1 level employees just for making 1st mistake they don't try to correct then.

Work Details

Work timings: Strict Timings

Likes

Nothing

Dislikes

Cogent policy and the way off talks and the process controller are totally talk with disrespect like you are nothing and they will give pressure to work because of the policy you cannot even deny that you are not comfortable and your skill are not on that target. They even don't care about your failure in quality and if you decide to leave the company then suddenly they will forcefully move to third level of warning and they will also do not accept the resignation...Read More

Likes

All the things was good

Dislikes

TL AND 1 manager because on my last working day they will tell me if you will not revoke your resign then we will do the ZTP and they pick rendom girl and tell her you can take his name in ZTP and we will not force to revoke you resign.

Likes

What i like about cogent is that i meet some new people, and i had a great experience of my life with them.

Dislikes

There is nothing about cogent which is like rather than i meet some people who became a family for me. If we are talking about work culture, which is very poor, no promotion. Facilities are no pf, no job security, joining date will be post training if you successfully completed the training.

Likes

There were so many cultures and religioner person jobed but everyone live like family that's why I like there culture. When I was joined cogent then I was like so nervous hasitating nature but now I'm very confident. They were built and gained my skills.

Dislikes

There are a lot of stress created with one another everyone is pressured on everyone. I don't like there working process.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Well, you get paid to work there.

Dislikes

There is no work-life balance in this company, the managers just ask you to work on your week-offs. They're always boasting about the promotions which only happens when there is a shortage in their staff, and when they do give promotions, it's only for the bootlickers. I've known a lot of colleagues there that have shown exceptionalskills and deserve to get a promotion but they never got it. The company culture is so toxic that I've seen 3 managers leave this job in a total span of 1 year. By the way, the job description of this "Customer Satisfaction" company says upselling but this job is ONLY focussed on sales....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

You can join here directly after 12th, for 12th and bcom freshers it gives average good salary.

Dislikes

No hikes in company even after working for more than two years. No PF. No value for your experience in other MNC's

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I want to job opportunities in your company because my skills and my knowledge is matched with your company requirements....so I improve my skills and communication...

Dislikes

Because this company gives target to calls with customer requirement...so it is work load for me so I leave this job

Likes

Process is good and even the environment.

Dislikes

Company should have mimumm managing skills with agents and process ..there is not benifits from company and poor managing skills .bad experience with the company no holidays even on week off they used to call to do login.no freedom even for breaks.no commication between agents

Likes

Honestly speaking I did not like anything about Cogent E Services. The work life balance is literally horrendously disgusting honestly. The Managers will call you to work even on week offs and will tell that you will be paid more if you come on week offs but later you won’t be paid anything extra. The DGM Ravinder was the most cruelperson I have ever seen in my life. He used to treat the employees really bad and used to shout at everybody. Hence, the work environment and work culture was poor. Except Nikita Maam all the other HR’s were full of attitude....Read More

Dislikes

Already written above.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

cogent is very biggest organization & BPO sector management is very good support your employee & company help for employees career growth. "I have total 3 years experience in cogent e-services limited as a sales trainer profile my training & quality manager so good person (Mr.Debabratha kathora sir) Thanks & Regards Raman Kumar (Bareilly)

Dislikes

Not dislike about your cogent e-services limited three years completed my same organization so I am plans is other better opportunities & career growth, co- accident my resign has been completed but better opportunity not search reason my brother accident so hold in my searching for the job.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

not satisfied, almost west of time ,

Dislikes

yes , i dislike because no promotion no salary increment has not value of experience person has not value ,where new employ gate higher then old agent employ and management has no movement for this smatter ,of education so i dislike this cogent Axis Bank E-service