Cogent E Services Customer Support Agent Reviews

Likes

Nothing

Dislikes

This is a company which has a muti tiered scam system. During the interview process, I cleared my salary expectations in the very start, they made me go through 4 rounds of interview ( each 1.5 hours), then manipulated me to submit my documents before even releasing the offer letter by telling me that is how the offer letter will bereleased, then after 2 days, they happened to offer the salary which was even lesser than my current CTC. If they don’t have the budget, they should tell candidates upfront. There is no exception for late punch-in (even a sec late isn’t exempted) and they will mark as half day for each day a person is late. No proper hierarchy. Bad and dirty politics....Read More

Work Details

Work timings: Strict Timings

Likes

Nothing all there is only politics nothing else.

Dislikes

No proper time for break no etiquette how to talk with employees,not providing genuine leave after proper answering a call also and documents also. They only given an opportunity to their favorites employee who will do and accept their useless points and HRs also the same.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

a good work environment, opportunity for learning and skill development, supportive management, a chance to gain experience as a fresher.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

there is nothing to like

Dislikes

this people just terminate the good employees if they raise a voice against them. this is the worst company I have ever worked with. i still work here. but trust me they do not know how to manage everything properly.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

First of all at the time of interview hr will tell you there is no sales pressure but in floor they will continuously harass agents for selling and calls agents to work on weekoffs also

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

You can join here directly after 12th, for 12th and bcom freshers it gives average good salary.

Dislikes

No hikes in company even after working for more than two years. No PF. No value for your experience in other MNC's

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

They hire and give values and all growth promotion and skills

Dislikes

Management is not supportive specially Quality team nd operations head just want to terminate there L1 level employees just for making 1st mistake they don't try to correct then.

Work Details

Work timings: Strict Timings

Likes

Process is good and even the environment.

Dislikes

Company should have mimumm managing skills with agents and process ..there is not benifits from company and poor managing skills .bad experience with the company no holidays even on week off they used to call to do login.no freedom even for breaks.no commication between agents

Likes

There were so many cultures and religioner person jobed but everyone live like family that's why I like there culture. When I was joined cogent then I was like so nervous hasitating nature but now I'm very confident. They were built and gained my skills.

Dislikes

There are a lot of stress created with one another everyone is pressured on everyone. I don't like there working process.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Well, you get paid to work there.

Dislikes

There is no work-life balance in this company, the managers just ask you to work on your week-offs. They're always boasting about the promotions which only happens when there is a shortage in their staff, and when they do give promotions, it's only for the bootlickers. I've known a lot of colleagues there that have shown exceptionalskills and deserve to get a promotion but they never got it. The company culture is so toxic that I've seen 3 managers leave this job in a total span of 1 year. By the way, the job description of this "Customer Satisfaction" company says upselling but this job is ONLY focussed on sales....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I want to job opportunities in your company because my skills and my knowledge is matched with your company requirements....so I improve my skills and communication...

Dislikes

Because this company gives target to calls with customer requirement...so it is work load for me so I leave this job

Likes

not satisfied, almost west of time ,

Dislikes

yes , i dislike because no promotion no salary increment has not value of experience person has not value ,where new employ gate higher then old agent employ and management has no movement for this smatter ,of education so i dislike this cogent Axis Bank E-service

Likes

Only not issue of salary its are come on time to time

Dislikes

I am given Overall average rating because in this organisation every single day facing mentally pressure

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

It depends on for whom you're working. A few bosses are the best. The CEO, COO are great. Narender Kumar is one of the best bosses you can ask for. While the VP is great at his own level yet misses out a few things while being a little too egoistic Good promotions.

Dislikes

Politics HR head is more inclined with the operations.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

1.No development of skill 2.Bad environment to work 3.very bad senior management 4. So bossy people

Dislikes

Appraisal are not according to your work but according to your Chaplusi and Acting.So no need of hard work just do Chaplusi and work for years &years like some people are doing 😂😂😁

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Best place for the freshers I have started the career in cognizant it is the best place to learn corporate culture

Dislikes

Night shift mandatory

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.