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Capita

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3.6

based on 2.4k Reviews

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Capita Senior Customer Service Executive Reviews

Updated 13 Mar, 2025
Overall Rating
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2.8/5
based on 76 reviews

Rating distribution

Category Ratings

3.1

Work-life balance

3.0

Job security

2.8

Company culture

2.7

Skill development

2.7

Work satisfaction

2.6

Salary

2.3

Promotions

What employees say about Capita?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

Monday to Friday

62% employees reported

Flexible timing

Flexible timing

71% employees reported

No travel

No travel

76% employees reported

View more detailed insights

Gender based rating

3.8
female

Rated by Women

21 reviews

2.7
male

Rated by Men

43 reviews

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Top Mentions in Capita Senior Customer Service Executive Reviews

76 reviews found

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2w (edited)
timepasstiwari
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A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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More about working at Capita

People also ask about Capita's Senior Customer Service Executives

How is Capita to work for?
Capita is rated 2.8 out of 5, based on 76 reviews by employees on AmbitionBox. Capita is known for Work-life balance which is rated at the top and given a rating of 3.1. However, Career growth is rated the lowest at 2.3 and can be improved. To know first hand how it is like to work at Capita read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Capita?
According to AmbitionBox ratings, Capita employees rate its salary and benefits as 2.6 out of 5. You can know more about Capita Salaries at AmbitionBox
How is the work culture at Capita?
Work culture is rated 2.8 at Capita by 76 employees. While job security is rated 3.0 and work-life balance is rated 3.1 at Capita. Read detailed reviews by employees of Capita on AmbitionBox.

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Capita Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 76 Capita reviews submitted by Capita employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Capita is the right company for you. 62% of employees reported the working ...days at Capita as Monday to Friday. 71% employees reported the work timings at Capita as Flexible timing. Read more
Capita Senior Customer Service Executive Salary
based on 331 salaries
₹1.4 L/yr - ₹6 L/yr
At par with the average Senior Customer Service Executive Salary in India
View more details
Employee Benefits for Capita Senior Customer Service Executive
cab
Office cab/shuttle
3 total responses
onsite
International/On-site exposure
1 total response
freemeal
Free meal
1 total response
healthInsurance
Health insurance
5 total responses
+4 more benefits
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