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Capita

Compare

based on 2.3k Reviews

Filter reviews by

Capita Executive Customer Management Reviews

based on 17 reviews

Updated 6 Mar, 2024

Overall Rating

4.2/5

How AmbitionBox ratings work?

Category Ratings

4.5

Job security

4.5

Work-life balance

4.4

Skill development

4.3

Company culture

4.2

Salary

4.1

Promotions

4.1

Work satisfaction

Top Mentions in Capita Executive Customer Management Reviews

17 reviews found

Sort by: Popular

Executive Customer Management in Pune

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Aug 2023

Likes

Work balance great opportunity to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not applicable nothing to say

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Executive Customer Management in Pune

Full Time

·

Retail Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Feb 2021

Likes

Excellent place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Na

Work Details

Friendly and co-operative

Work timings: Flexible Timings

Work related travel: This is a desk job.

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Executive Customer Management in Pune

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Sep 2018

Likes

Capita is good at innovation and adopts the same really quickly. I am proud to work in Capita which provides high quality customer and operational service support globally. The employee re-hire policy is good.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Capita should give hike along with the other market not after doing a market research. There has always been hikes done after the payscales in the market has gone much ahead.

Work Details

It's amazing everyday.

Work days: Monday to Friday (Flexible Timings)

Executive Customer Management in Mumbai

Full Time

·

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Mar 2024

Likes

Was my first job Management and Colleagues were friendly Working environment was good

Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Management would have been better

Promotions - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Executive Customer Management (working remotely)

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Sep 2022

Likes

Overall it's good

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing yet

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Executive Customer Management in Pune

Southern waters Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 29 Apr 2022

Likes

Job security was excellent work culture was good company policies was average management was not good

Skill development - Excellent
Job security - Excellent
Work-life balance - Good

Dislikes

I was not happy with management, they were not supportive otherwise work experience was good.

Work Details

Work life was good I have learnt lot of things from the job but management was not good.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Executive Customer Management in Mumbai

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

3.0

Job security

4.0

Promotions

1.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 09 Apr 2021

Likes

Salary - Good
Promotions - Good
Work-life balance - Good

Dislikes

My personal experience has been really poor with all departments of capita. I've harldy met someone who is efficient, professional & focused in their job profile. Recruitment team took 2 months to confirm if vacancy is there or not after clearing out all inteview rounds. I wasn't given offer letter (no salary) Trainer was a new one just transferred from another process. 6 days training & I have to say, the training given at capita was the most poor one. 15 months in this company but I still dnt know many basic things which could've been easily covered under base training. HR are usually the most polite speaking people in a company but here, they talk or address an issue by giving out vague or unprofessional examples. Crowd is not friendly like you get in Teleperformance or Wipro. Quality team speaks poor english in meetings which leads to more confusion in process or updates. Audits are not done on a fixed list of updates. There's a possibility you get fatal audit for a case but for a similar audit case you might've got an Awesome earlier....Read More

Skill development - Bad
Work satisfaction - Bad

Work Details

sad

You are reading trusted reviews. Keep reading to find out more about Capita.

Executive Customer Management in Pune

Marketing Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 03 Oct 2020

Likes

Polite Environment, Good Support from Managers

Salary - Good
Skill development - Good
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

I have usually found delay in information from Managers, overall is good experience

Work Details

My overall experience with capita was very nice I have made several good friends, My Team Manager was very supportive

Work days: Rotational Shift (Flexible Timings)

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Executive Customer Management in Pune

Logestic Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 01 Nov 2019

Likes

I must say that Capita is a very good company for a fresher and you will get best pay in comparison to other companies. The environment is very good in term of safety no matter you do nite or day shift. This is the best platform to start your Carrier.

Dislikes

Although Capita is good for fresher but if you are looking for long term grouth then you need to switch as there is no such option also it depends on the which process you are in..also there is no proper incentive and rewards for the good performance..if they have that is very less or low in comparison to other companies.

Salary - Poor
Skill development - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

I was working as a custome care executive..I took chats then moved to email and finally working as an investigation team with voice team where I need to call the couriers and investigate about the missing parcels...but latter on the calling part was close

Work days: Rotational Shift (Flexible Timings)

Executive Customer Management in Pune

Print to web Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 May 2021

Likes

Work environment and Good staff

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not sure

Work Details

Work environment is Good employees enjoy

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Executive Customer Management in Pune

Next Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 31 Jul 2020

Likes

Good

Dislikes

Promotions - Poor

Executive Customer Management in Pune

NA Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 24 Apr 2019

Likes

The team mates will make you feel coming to office daily

Skill development - Good
Job security - Good

Dislikes

We had to face multiple problems regarding incentives

Work satisfaction - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Executive Customer Management

Web operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Dec 2018

Likes

Work culture is best and motivation from other employees and respect is equal to all the employees .

Salary - Good
Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

In some process they hire temporary staff and keep you temporary for a long time

Work Details

Work is exciting

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Executive Customer Management in Pune

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 01 Apr 2018

Likes

I like shift duration of 8 hours of Capita

Dislikes

Systems are not allocated for particular employees also many of the systems are outdated, not working properly. The management ignoring the problem.

Skill development - Poor
Job security - Poor
Promotions - Poor

Work Details

Hectic

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Executive Customer Management (working remotely)

Full Time

·

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 24 May 2023

Likes

They have good HR

Dislikes

Very bad operations management. Do not follow policy.

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Executive Customer Management in Pune

Kalyani nagar Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Jan 2019

Likes

Pay is less but everyone in your surrounding is very supportive and innovative no one puts you in pressure if you are working accordingly Specially Mr. Anshuman Anil is a very supportive manager.

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Executive Customer Management in Pune

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 27 Jan 2019

Likes

Capita has good working hours, love the work nature.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Work-life balance - Good

Dislikes

The work culture is a little disturbing... rest everything is all good

Work Details

A bit hectic because of work load but its exciting when you get to earn through bonus and incentives. Its like a competition out there as to who can earn more

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 17 Capita reviews submitted by Capita employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Capita is the right company for you. 57% of employees reported the working ...Read more

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Capita Executive Customer Management Reviews

Gender Based Ratings for Capita Executive Customer Management

based on 17 reviews

Rated 4.8 for Work-life balance and 4.8 for Company culture

Rated 4.4 for Work-life balance and 4.4 for Job security

Working Days for Capita Executive Customer Management

based on 17 reviews

Monday to Friday

57%

Rotational Shift

43%

Work Timings for Capita Executive Customer Management

based on 17 reviews

Flexible timing

Strict (1pm - 10.30pm)

Strict (4.30pm - 1.30am)

67%

7%

7%

19% employees reported other strict timings

Shift Timings for Capita Executive Customer Management

based on 17 reviews

Day shift

Night shift

80%

20%

Business Travel for Capita Executive Customer Management

based on 17 reviews

No travel

92%

Within city

8%

Capita Executive Customer Management Salary

based on 52 salaries

₹1.9 L/yr - ₹4.5 L/yr

32% more than the average Executive Customer Management Salary in India

View more details

Employee Benefits for Capita Executive Customer Management

Office cab/shuttle

3 total responses

Health insurance

3 total responses

Office gym

3 total responses

Job/Soft skill training

3 total responses

+2 more benefits

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