Capgemini Service Desk Manager Reviews

Likes

Working culture is good. Very very few people are genuine. Skill development opportunities are really excellent. You can manage work life balance very well.

Dislikes

Vertical is as per technology not as per domain (which other organization have). Service line leadership fighting with each other. No robust process for performance rating. Still using bell curve. Real added valued resources are getting bad rating and leaving organization very often. Most of the senior designated leaders are of nouse. They don't have any skill or their skills has been rotten and outdated. They only delegates their work to others and playing blame games....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel, Travel Within Country.

Likes

Depends on the project, but I had a good time.

Dislikes

The "they're old so they deserve it" conundrum. Promotions and ratings should go through according to merit and not seniority

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country, Travel Within City.

Likes

skill development platform like coursera, udemy are available for free

Dislikes

minimal to No salary increase work culture- b2b weekend working, late shifts, scope creeps Gratuity is part of ctc and not contributed by company Rude behaviour of many people at key positions. CG has acquired a number of companies and the culture in those units is largely different from the CG culture

Likes

No salary, always given excuse even if we work hard, have been in Capgemini for last 10 Yeats they don't bother for increment. New joiners gets good hike and at last they are non performance, all work we have to do

Dislikes

Salary

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Best place for those who whan good projects,skill development, learning,and long relationship with employers and onsite assignments.

Dislikes

Meals in cafeteria.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

There are multiple assignments and project available so you can demand project switch often. work life balance depends upon project availability and clients requirement.

Dislikes

very poor salary increment and appraisal policies. as Service base organization you cannot demand or get similar to product base.

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Likes

If you get good manager and project you will learn many things.1 percent probability

Dislikes

Here, leadership need everything in next one hour. Leadership will give all fresher under lead and asked to get the work done.no salary hike from last 2 year. Only boot leaker get promotion though there is some compliance issue.

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

I made a big mistake by resigning from my past organization, I was getting a manager role, so I moved here. CG have old culture, like savings means remove people. Senior managers will ask I need automation, but they don't know meaning of Automation. When my team perform automation, instead of appraising it, they will say, now workload is reduced, remove a senior person and hire a fresher in place of him. In past 3 appraisal I was performer and after that received 2% hike overall. Now I will resign, no matters I have job or not....Read More

Dislikes

resign ASAP. last year, people were getting Oncall and Shift allowance. Now they have made a rule that eaither 1 can be taken. so now people are loosing approx 3,000 per month. which is 36K in year. they have reduced internet expense from 1000 to 500. so 6K per year reduced. so overall loss of 42K per year. also they have variable pay of 10% of your salary. Now in year end, they have given few fellows as 12K hike, so even a duffer can understand that his take home is reduced by 30K. also if you are average performer then they have reduced 12% of variable. so overall, from last year you will lose 50K by default. so before you join this trap, resign ASAP....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

They do best in their Work life balance policy.

Dislikes

Reporting to office schedule. We have to report in any location, no matter the team sits there or not. There is no need to report to office in that way but they still mandate us to report to office.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance is good, leave easily approved, Offices are very well standard and facilitate mostly mumbai and Bangalore office. Various projects you can switch your skills or add on.

Dislikes

For fresher there is very less increament, No bonus No gifts for dewali like festival as we are labour compalsary these things. But overall it's good

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Branded MNC & learnt alot of skills, and mainly experience is valuable(as it's a branded MNC)for more promotion jobs in future.

Dislikes

No job security. 60-70% protocols for termination, even if u work hard, if you can't do showoff infront of your manager, in her mind she thinks you don't have knowledge.

Likes

Nothing Specific Stands Out. Only positive is the retention of employee.

Dislikes

No Hikes, No Promotions. Top Leadership is Old. They don’t understand the changing trends. They have not changed their mindset with the time. If you are lucky you may get some good project otherwise you will struggle.

Likes

It has brand reputation.

Dislikes

This company is worst in all the criterias listed above. I lost my job due to company politics & no support from the leadership/senior management when I was critically ill. The seniors never support you in the critical times and they play politics in order to get you out of the company. Girish Gulati Prabhat Goswami Snehasis Roychowdhury Apoorva Khanna These three ruined my career and life.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Comparatively better job security. Good amount of materials available for self learning.

Dislikes

Salary is bad, be prepare to work on nearly the same salary at which you join, for ever. Old timer Kanbay employees holding most of the senior positions and won’t let other more deserving employees to rise, lot of politics for promotions etc. don’t stay for more then 1-2 years even if you join.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company is very sirious about women safety

Dislikes

Manager and team leader plan every day how to control people and do more jobe in less salary. If anyone not perform they will be fired on same day. Many employees face this problem

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Nothing is good here

Dislikes

I expected 10 years with Capgemini 4 times I got 0% annual appraisal not only me many people they didn't get any appraisal, 4 times I got highest rating but appraisal % like 3%, 4%, 2.19% like that. I advise please don't join Capgemini for Non IT (BPO).

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.