Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Ernst & Young

Compare

3.4

based on 10.6k Reviews

Video summary

45 Ernst & Young Senior Associate Jobs

Senior Associate - Service Excellence

Ernst Young

3.4

based on 10.6k Reviews

8-12 years

₹ 5 - 10L/yr (AmbitionBox estimate)

Kochi

1 vacancy

Senior Associate - Service Excellence

Ernst & Young

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Consulting Project Management Procurement Management Consulting Change Management Six Sigma

+ 4 more

Job Description

To assess, identify and drive improvements leveraging LSS, new and contemporary technology and, also leverage external eco system
Innovate new ideas which will help in digitally transforming business process
Conceptualise end to end digital transformation, starting from
- Collecting business requirements
- Process assessment and proposing feasible solutions
- Making a business case
- Identification and agreement of scope of application and driving implementation
- Check results against clearly drawn out acceptance criterion
Evaluate available solutions on digital transformation and propose solution to business owners with prime objective of make processes simple, cheaper, and faster.
To identify trends and process variations as part of establishing a continuous improvement monitoring system
To support the operational efficiency drive and delivering value to customer
Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences
Manage business stakeholders across different levels and build strong relationship
As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience

Total experience between 8-12 Years
8-12 Years of total experience with strong expertise in project management and change management
Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.
Exposure in driving Quality Culture with in the organization , Green Belt / preferably Black Belt being able to mentor people on driving break through improvements
Preferred experience of working with major global corporations on client facing projects (Ideally currently working in either Big 4, global management consultancy firm or blue chip organizations like Accenture, IBM - with an appropriate management consulting background )

Competencies/ skills

Knowledge of Business Process Re-Engineering, Six sigma concepts of DMAIC, Project Management (and all tools included therein)
Mentoring & experience in creating, reviewing & closure of projects
Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs
Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements
Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them.
Strong in data analyzis and visualidation and getting concurrence from stakeholders on actions (for assigned processes)
Wrok with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness
Be able to conceptualize and develop quality related training modules

Other skills

Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
Experience of having done BPMS or trained on BPMS (Business Process Management System)
Self-starter who can work independently, displays initiative and is a problem solver
Good Facilitator scheduling sessions and meetings
Usage of Minitab/Microsoft Powerpoint, Excel and Word

Education

Graduate/ MBA

Employment Type: Full Time, Permanent

Read full job description

Ernst & Young Interview Questions & Tips

Prepare for Ernst & Young Senior Associate roles with real interview advice

Top Ernst & Young Senior Associate Interview Questions

Q1. What do you think is supply chain consulting all about? Should HUL enter the Rural Markets? Do these rural consumers have even the purchasin ... read more

asked in Senior Associate interview

View answers (6)

Q2. What are uour goals, importance of troubleshooting, customer service, conflict management

asked in Senior Associate interview

View answer (1)

Q3. Explain performance obligation as per IND AS 15

asked in Senior Associate interview

View answers (2)

View all 6 questions

What Senior Associate at Ernst & Young are saying

3.4

Rating based on 321 Senior Associate reviews

Anonymous · CSR & Social Service in New Delhi

Likes

Company provide good training academically ,Lots of good stuff to do the work with very low effective application methods by the employees..Good office building and champagne parties throw by the partners.

Dislikes

Hierarchical failure due to bad leadership, Silent toxicity, biased top managers and poor quality of work ethics. Referral recruitment are heavenly done on relatives and caste system . Misusing money on unnecessary lavish parties , only survival is to make a group which they call team. Govt. should take close look on these companies (big 4)