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107 ACHNET Jobs

Customer Excellence Black Belt Professional

ACHNET Inc

8-14 years

Bangalore / Bengaluru

1 vacancy

ACHNET

posted 9hr ago

Job Role Insights

Key skills for the job

Project Management Change Management Portfolio Management Agile Coaching Operational Excellence Six Sigma Black Belt

+ 3 more

Job Description

Strategic Process Transformation & Standardization Identify, standardize, and automate high-impact processes across GBS, ensuring alignment with enterprise goals and customer experience standards
Leverage best practices to create a cohesive, unified approach to operational excellence
Portfolio Management & Prioritization Develop a portfolio of improvement projects that drive tangible cost savings, process efficiencies, and customer satisfaction
Establish clear criteria for prioritizing initiatives based on business value, securing stakeholder buy-in for seamless execution
Operational Excellence Using Lean and Six Sigma Apply Lean, Six Sigma, Agile, and other methodologies to streamline end-to-end processes
Conduct root cause analysis and deploy process control techniques to improve operational efficiency, quality, and compliance across global teams
Cross-Functional Collaboration & Engagement Collaborate closely with Global Process Owners to drive enhancements across critical GBS functions, aligning process improvements with broader business goals
Facilitate cross-functional workshops to foster collaboration and implement impactful changes
Coaching & Change Management Train and coach teams on continuous improvement principles, embedding a culture of operational excellence
Support change management efforts by establishing a framework for sustainable adoption and scaling best practices across the organization
Performance Tracking & Reporting Establish and monitor key performance indicators (KPIs) for each project to track progress and measure results
Develop visual management tools and dashboards to provide transparent, real-time insights into process health and project impact, ensuring alignment with GBS leadership goals

Candidate Profile Education:

bachelors degree required, preferably in Engineering; Six Sigma Black Belt or Master Black Belt certification is required
Advanced degree, such as an MBA, is a plus
Experience: 10+ years of experience leading large-scale Six Sigma and Lean initiatives within global, cross-functional environments
Proven success in process mapping, standardization, and performance monitoring, particularly in high-impact business functions
Strong experience in data analytics, KPI benchmarking, and statistical modeling to support fact-based decision-making and insights
Core Competencies: Methodologies: Mastery of Lean, Six Sigma, DMAIC, and Agile methodologies; expertise in statistical process control and structured problem-solving
Project Management: Demonstrated capability in managing complex, multi-phase projects across departments, with a track record of measurable outcomes

Analytical Skills:

Ability to translate data insights into strategic process improvements; skilled in creating visual management tools to communicate KPIs and process performance
Communication: Excellent verbal and written communication skills, adept at conveying complex information to diverse audiences, including senior leadership
Collaborative Leadership: Strong cross-functional skills, with the ability to drive engagement and align teams around shared goals in an international setting
Industry Knowledge: Experience in Finance or IT industries is advantageous, bringing an understanding of specific regulatory, compliance, and operational requirements in these sectors

Why Iron Mountain

At Iron Mountain, we are committed to creating a diverse and inclusive work environment
We encourage applicants of all backgrounds and experiences to join us in building a legacy of trust, transformation, and innovation
If you are ready to drive process excellence and make a lasting impact within a global organization, we invite you to apply and become a key player in Iron Mountain s journey to operational transformation

QUALIFICATIONS

Must Have Skills