Delivery Excellence Lead

Summary

This role leads the optimization of the Medical Communications group operations across the NOCCs. Lead manages the central delivery excellence teams, namely copy editing, design, delivery operations and others as assigned. Leads manages major programs projects related to developing and improving the service quality, strategy, footprint and operating model optimization, new service initiatives (with Solutions Development), and continuous improvement initiatives and/or operations. Co-leads Medical Communications governance boards, including key internal meetings, talent reviews and demand capacity meetings. Supports the Global Head Medical Communications teams in the development of proposals; co-leads the development of capability decks and presentations at site/others. Manages and maintains a knowledge bank of Medical Communications capability presentations and responses to solution requests. Works with the Medical Communications Leadership to identify innovations/new offerings and supports translation of these into new services. Supports the adoption of new service offerings. Drives integrated, end-to-end demand, service now and reconciliation management.