Wells Fargo is seeking a Wells Fargo is seeking a Senior Procedure Writer to join our Total Rewards team. This role will be responsible for strengthening the control environment. The successful candidate will possess strong communication skills, a team first mindset, and acumen in relationship building to drive results.
In this role, you will:
- Lead or participate in developing documentation or document publishing strategy, policy and guidelines
- Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
- Review and edit material authored by others
- Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
- Complete quality control assessments of the work performed by team
- Recommend and document business procedures and best practices, identifying process gaps and offering alternatives
- Serve as team lead or escalation point
- Provide guidance to less experienced technical writers
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Partner with clients to review audience and develop strategy to address technical documentation needs
Required Qualifications:
- 4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Intermediate knowledge of Open Text and other web-based content management.
- Previous experience with control procedure writing and control policies.
- Previous experience in Human Resources related systems such as Workday and Service Now.
- Experience building partnerships and consulting effectively with leadership.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
- Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
- Ability to exercise independent judgment and creative problem solving techniques.
- Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
- Ability to take on a high level of responsibility, initiative, and accountability
- Experience researching, developing, writing, and editing operational procedures and documents
- Ability to maintain a high degree of confidentiality.
- Ability to prepare correspondence; memorandum; reports; presentations or other assigned documentation.
- Experience with analytical skills with high attention to detail and accuracy.
- Ability to take initiative and work independently with minimal supervision in a structured environment.
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
Job Expectations:
- Partner with subject matter professionals and control owners to understand business needs as it relates to control procedures.
- Engage with business partners on large scale procedure publishing initiatives.
- Recommend and document business procedures and best practices, identifying process gaps and offering alternatives ensuring compliance with the Internal Control Policy.
- Create a periodic review of Total Rewards control procedures to ensure all required elements are included based on the Internal Control Policy.
- Prep control owners and edit control procedures to ensure readiness with EBCE / ITV testing
- Collaborate globally with Control teams, independent risk management and audit to ensure effective responses are provided and potential risks and concerns are addressed.
- Create, edit and format moderately complex to complex internal manuals, materials, control procedures, or other documentation related procedures and policies.
- Review changes to business operations for potential impact to other documentation or resources.
- Publish moderately complex web content according to standards.
- Lead or participate in developing documentation or document publishing strategy, policy, and guidelines.
- Complete quality control assessments of the work performed by the team.
- Provide guidance to less experienced technical writers
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
- Consult and make recommendations to business partners on optimization of procedures.
- Review regulatory changes or partner with regulatory change agents to proactively identify required updates.
- Maintain document library or repository and update tables in appropriate systems.
- Utilize independent judgment to guide moderate risk deliverables
- Commitment to deliver and sustain satisfactory levels of employee and customer experience.
- Ability to prioritize and self-manage deliverables.
- Ability to learn; possesses a high-level of intellectual curiosity.
- Willingness to work on-site at stated location on the job opening.
- Shift timings:1:30-10:30 pm IST
Employment Type: Full Time, Permanent
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