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Senior Procedure Writer - Total Rewards Governance

4-9 years

Hyderabad / Secunderabad

1 vacancy

Senior Procedure Writer - Total Rewards Governance

Wells Fargo

posted 4d ago

Job Description

About this role:

Wells Fargo is seeking a Wells Fargo is seeking a Senior Procedure Writer to join our Total Rewards team. This role will be responsible for strengthening the control environment. The successful candidate will possess strong communication skills, a team first mindset, and acumen in relationship building to drive results.

In this role, you will:

  • Lead or participate in developing documentation or document publishing strategy, policy and guidelines
  • Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
  • Review and edit material authored by others
  • Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
  • Complete quality control assessments of the work performed by team
  • Recommend and document business procedures and best practices, identifying process gaps and offering alternatives
  • Serve as team lead or escalation point
  • Provide guidance to less experienced technical writers
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Partner with clients to review audience and develop strategy to address technical documentation needs


Required Qualifications:

  • 4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Intermediate knowledge of Open Text and other web-based content management.
  • Previous experience with control procedure writing and control policies.
  • Previous experience in Human Resources related systems such as Workday and Service Now.
  • Experience building partnerships and consulting effectively with leadership.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Ability to exercise independent judgment and creative problem solving techniques.
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
  • Ability to take on a high level of responsibility, initiative, and accountability
  • Experience researching, developing, writing, and editing operational procedures and documents
  • Ability to maintain a high degree of confidentiality.
  • Ability to prepare correspondence; memorandum; reports; presentations or other assigned documentation.
  • Experience with analytical skills with high attention to detail and accuracy.
  • Ability to take initiative and work independently with minimal supervision in a structured environment.
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.


Job Expectations:

  • Partner with subject matter professionals and control owners to understand business needs as it relates to control procedures.
  • Engage with business partners on large scale procedure publishing initiatives.
  • Recommend and document business procedures and best practices, identifying process gaps and offering alternatives ensuring compliance with the Internal Control Policy.
  • Create a periodic review of Total Rewards control procedures to ensure all required elements are included based on the Internal Control Policy.
  • Prep control owners and edit control procedures to ensure readiness with EBCE / ITV testing
  • Collaborate globally with Control teams, independent risk management and audit to ensure effective responses are provided and potential risks and concerns are addressed.
  • Create, edit and format moderately complex to complex internal manuals, materials, control procedures, or other documentation related procedures and policies.
  • Review changes to business operations for potential impact to other documentation or resources.
  • Publish moderately complex web content according to standards.
  • Lead or participate in developing documentation or document publishing strategy, policy, and guidelines.
  • Complete quality control assessments of the work performed by the team.
  • Provide guidance to less experienced technical writers
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
  • Consult and make recommendations to business partners on optimization of procedures.
  • Review regulatory changes or partner with regulatory change agents to proactively identify required updates.
  • Maintain document library or repository and update tables in appropriate systems.
  • Utilize independent judgment to guide moderate risk deliverables
  • Commitment to deliver and sustain satisfactory levels of employee and customer experience.
  • Ability to prioritize and self-manage deliverables.
  • Ability to learn; possesses a high-level of intellectual curiosity.
  • Willingness to work on-site at stated location on the job opening.
  • Shift timings:1:30-10:30 pm IST

Employment Type: Full Time, Permanent

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