Eternal Limited Customer Service Executive Interview Questions and Answers for Freshers

My way of working for this company is to prioritize customer satisfaction and provide efficient and effective solutions.

• I prioritize customer satisfaction by actively listening to their concerns and addressing them promptly.

• I strive to provide efficient and effective solutions by utilizing my knowledge of the company's products and services.

• I maintain a positive and professional attitude when interacting with customers...read more

I am a dedicated and experienced customer service executive with a passion for providing exceptional service.

• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using customer service software and tools

• Received multiple positive customer feedback and recognition

My hobbies include reading, playing the guitar, and hiking. My strength is my ability to empathize with customers and provide excellent service.

• Reading

• Playing the guitar

• Hiking

• Empathy

• Excellent customer service

BPO stands for Business Process Outsourcing. Inbound calling refers to receiving calls from customers, while outbound calling refers to making calls to customers.

• BPO is the practice of contracting specific business processes to a third-party service provider.

• Inbound calling involves handling incoming calls from customers seeking assistance or information.

• Outbound calling involves making proactive calls to customers for...read more

I have excellent communication skills, a strong customer focus, and a proven track record in resolving customer issues.

• I have exceptional communication skills, both verbal and written, which are essential for effective customer service.

• I am highly customer-focused and always strive to provide the best possible service to ensure customer satisfaction.

• I have a proven track record in resolving customer issues and complain...read more

I want to work in BPO because I enjoy helping customers and providing excellent service.

• I have a passion for customer service and enjoy interacting with people.

• I have strong communication skills and can effectively handle customer inquiries and complaints.

• I am a problem solver and enjoy finding solutions to customer issues.

• I am motivated by the opportunity to make a positive impact on customer satisfaction.

• I have previ...read more

Yes, I am comfortable with night shifts.

• I have previous experience working night shifts and have adapted well to the schedule.

• I understand the importance of providing round-the-clock customer service and am willing to work during non-traditional hours.

• I am a night owl by nature and find that I am more productive and focused during nighttime hours.

• I am aware of the potential challenges of night shifts, such as adjusting...read more