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WNS Assistant Manager Operations Interview Questions and Answers
WNS Assistant Manager Operations Interview Experiences
11 interviews found
Anonymous
Interview Questionnaire
3 Questions
- Q1. Related to operations, kra and kpi, daily work routine. Behavioral and analytical questions, excel skills.
- Q2. Pretty long calls, deep diving to better understand the candidates. Multiple calls. Need to explain everything in details with formulas if needed.
- Q3. Related to previous employment
Umesh yadav
Selected
(2 Questions)
- Q1. What is the team size you are handling?
- Ans.
I am currently handling a team of 15 members.
Team size: 15 members
Responsible for overseeing daily operations and ensuring team productivity
Assigning tasks, providing guidance, and resolving any issues within the team
- Q2. How will you handle if a user is not performing?
- Ans.
I would address the issue by providing feedback, setting clear expectations, offering support and training, and if necessary, implementing a performance improvement plan.
Provide constructive feedback to the user regarding their performance issues
Set clear expectations and goals for improvement
Offer support and training to help the user improve
Implement a performance improvement plan if necessary, with regular check-ins...
(2 Questions)
- Q1. Explain your KRAs?
- Ans.
Key Result Areas (KRAs) are specific areas of responsibility that an individual is expected to focus on and deliver results in.
Setting and achieving operational goals
Ensuring smooth day-to-day operations
Managing team performance and productivity
Implementing process improvements
Monitoring and analyzing key performance indicators (KPIs)
- Q2. What is your client’s SLA? How did you mange if by any chance you missed to met your SLA?
- Ans.
Client's SLA is 99.9% uptime. If missed, communicate with client, investigate root cause, and implement corrective actions.
Client's SLA is 99.9% uptime
Communicate with client immediately if SLA is missed
Investigate root cause of SLA miss
Implement corrective actions to prevent future SLA misses
General aptitude and typing test
(1 Question)
- Q1. Tell me about yourself
- Ans.
Experienced operations professional with a strong track record in managing teams and improving processes.
Over 5 years of experience in operations management
Led a team of 20 employees to increase productivity by 15%
Implemented new processes resulting in cost savings of 10%
(1 Question)
- Q1. General discussion and expectation setting
What people are saying about WNS
Selected
I applied via Approached by Company and was interviewed in Jan 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Question related to SCM Operation and pricing and validation of quotes and PR
- Q2. Question related to cost validation and understanding
(2 Questions)
- Q1. It skills related questions
- Q2. Question related to process of Vendor management
Interview Preparation Tips
WNS interview questions for designations
Kunchi Sridevi
Selected
I applied via Approached by Company and was interviewed before Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. What are your roles and responsibilities how would u control shrinkage and attrition
- Ans.
Roles include overseeing operations, managing staff, controlling shrinkage and attrition.
Implementing strict inventory control measures to reduce shrinkage
Conducting regular audits to identify areas of potential shrinkage
Training staff on proper inventory management techniques
Implementing employee retention programs to reduce attrition
Conducting exit interviews to understand reasons for attrition
- Q2. How good you are in excel and how would you achieve your sla's in tough situations
- Ans.
I am proficient in Excel and use advanced functions to meet SLAs in tough situations.
I am highly skilled in Excel, including VLOOKUP, pivot tables, and macros.
I prioritize tasks based on urgency and impact on SLAs.
I constantly monitor and analyze data to identify bottlenecks and improve efficiency.
I communicate effectively with team members to ensure everyone is aligned on priorities and deadlines.
In tough situations, ...
Selected
I applied via Naukri.com and was interviewed before Dec 2023. There was 1 interview round.
(1 Question)
- Q1. Basic questions related to sanctions and transaction monitoring.
Assistant Manager Operations Jobs at WNS
General knowledge and general maths
Depends upon process and managers know6
Interview Preparation Tips
ELURU RAMESH KUMAR
I applied via Referral and was interviewed in Jun 2022. There were 2 interview rounds.
(1 Question)
- Q1. Situation based questions Kpi n kra related questions Formula related questions
Interview Preparation Tips
Elaborate and give proper justification.
Selected
I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.
(1 Question)
- Q1. What do you know about AP
Interview Preparation Tips
I applied via Recruitment Consulltant
Interview Questionnaire
3 Questions
- Q1. Questions related to team handling and team management
- Q2. Just checked the relevant experience
- Q3. All the questions related to AML/KYC and its tools used in previous companies
I applied via Referral and was interviewed before Dec 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Questions related to your prior work experience.
- Q2. Technical question related to process
Interview Preparation Tips
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WNS Assistant Manager Operations Interview Process
based on 5 interviews in last 1 year
1 Interview rounds
- One-on-one Round
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Rating in categories
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Senior Associate
11.5k
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|  ₹0.8 L/yr - ₹7.8 L/yr |
|
Associate
3.9k
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| ₹1 L/yr - ₹7 L/yr |
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Associate Lead
3k
salaries
| ₹2.7 L/yr - ₹11 L/yr |
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Assistant Manager
2.9k
salaries
| ₹5 L/yr - ₹16 L/yr |
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Senior Associate Operations
2.7k
salaries
| ₹1.1 L/yr - ₹7.9 L/yr |
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