WNS Team Leader (Nontechnical) Interview Questions and Answers

To control shrinkage and attrition, focus on employee engagement, training, and retention strategies.

• Implement employee engagement programs to boost morale and job satisfaction

• Provide regular training and development opportunities to improve skills and job performance

• Offer competitive compensation and benefits packages to retain top talent

• Conduct exit interviews to identify reasons for attrition and address any issues

• C...read more

Setting dialer strategies and planning for the day requires analyzing data, prioritizing tasks, and effective communication with team members.

• Analyze data to determine the best time to call leads

• Prioritize tasks based on importance and urgency

• Communicate with team members to ensure everyone is on the same page

• Adjust strategies throughout the day as needed

• Track progress and adjust strategies as necessary

• Use technology t

DRR calculation is the daily run rate required to achieve monthly targets.

• DRR is calculated by dividing the monthly target by the number of working days in the month.

• For example, if the monthly target is $100,000 and there are 20 working days in the month, the DRR would be $5,000 per day.

• DRR helps in tracking progress towards the monthly target and making necessary adjustments to achieve it.

• It is important to consider ...read more