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WNS Non Voice Customer Care Executive Interview Questions and Answers

Updated 17 Sep 2022

WNS Non Voice Customer Care Executive Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. I don't have received any call from WNS
  • Q2. I don't have received any interview call
  • Q3. I don't have received call from WNS
  • Q4. Received call from WNS

Interview Preparation Tips

Topics to prepare for WNS Non Voice Customer Care Executive interview:
  • I am not suggest any topic
Interview preparation tips for other job seekers - I don't have received any call from WNS for interview so I don't have interview details process and how I tell what was round 1,2,3 .

Interview questions from similar companies

I applied via Walk-in and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Intro n randomly any questions just to check the communication n confident of a candidate

Interview Preparation Tips

Interview preparation tips for other job seekers - Considered that a moron is sitting in front of u n asking u a silly questions

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why u wanted job in tech Mahindra?
  • Ans. 

    I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

    • Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

    • I am excited about the chance to work with a diverse team of talented professionals.

    • Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

    • I believe in the company...

  • Answered by AI
  • Q2. If you're selected in this company what your going to do?
  • Ans. 

    If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

    • Develop and implement effective sales strategies

    • Build and maintain strong relationships with clients

    • Identify new business opportunities and expand customer base

    • Meet and exceed sales targets

    • Provide excellent customer service and support

    • Analyze market trends and competitor activities

    • Collaborate with cross-functional teams to achieve

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.

    • 10+ years of experience in sales, with a focus on B2B sales

    • Consistently achieved or exceeded sales targets by 20% or more

    • Developed and maintained strong relationships with key clients, resulting in repeat business and referrals

    • Implemented effective sales strategies and tactics to drive revenue growth

    • Prof...

  • Answered by AI
  • Q4. Tell your previous experience in which company u have worked
  • Ans. 

    I have worked as a Sales Executive at XYZ Company.

    • Achieved 150% of sales target in the first quarter

    • Developed and maintained relationships with key clients

    • Implemented effective sales strategies resulting in a 20% increase in revenue

    • Trained and mentored new sales team members

    • Utilized CRM software to track and analyze sales data

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while introduceing your self and be fluent in communication skills...

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I was interviewed in Jul 2021.

Interview Questionnaire 

3 Questions

  • Q1. Your strengths and weakness
  • Q2. Brief me aboutyourself
  • Q3. Brief me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm
Interview experience
4
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell about you self
  • Q2. Selling related question ask Selling point how to sell a product

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is very good
Sales related questions ask
Why do MBA in Marketing
Why select in Markating
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Reasoning Arthematic english

Round 2 - HR 

(2 Questions)

  • Q1. Hr interview for
  • Q2. Family Asked questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Why you choosed Genpact
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. Speak something about general topic like a jam session
  • Ans. 

    A jam session is a musical event where musicians come together to improvise and play music together.

    • Jam sessions are informal and spontaneous gatherings of musicians.

    • Participants take turns playing solos or accompanying others.

    • Musicians often play without sheet music, relying on their creativity and musical intuition.

    • Jam sessions can happen in various settings, such as music clubs, bars, or even in someone's living roo...

  • Answered by AI
  • Q3. What is content moderation
  • Ans. 

    Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets the guidelines and standards of a platform.

    • Monitoring user-generated content for inappropriate language, hate speech, or graphic images

    • Removing or flagging content that violates community guidelines

    • Providing feedback to users on why their content was moderated

    • Ensuring a safe and respectful online environment for all ...

  • Answered by AI
Round 3 - Assignment 

Related to content moderation and non voice bpo process

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Speak 2minutes in English
  • Ans. 

    I will speak about my experience working in customer care and how I handle various customer queries.

    • Start by introducing myself and my role as a customer care executive

    • Discuss the importance of effective communication and problem-solving skills in customer care

    • Share a specific example of a challenging customer query I successfully resolved

    • Explain how I prioritize customer satisfaction and strive to exceed their expecta...

  • Answered by AI
  • Q2. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - First interview face is good to learn more interviews
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WNS Interview FAQs

How many rounds are there in WNS Non Voice Customer Care Executive interview?
WNS interview process usually has 1 rounds. The most common rounds in the WNS interview process are One-on-one Round.
What are the top questions asked in WNS Non Voice Customer Care Executive interview?

Some of the top questions asked at the WNS Non Voice Customer Care Executive interview -

  1. I don't have received any call from ...read more
  2. I don't have received any interview c...read more
  3. I don't have received call from ...read more

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