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WNS Customer Service Executive Interview Questions and Answers for Freshers
WNS Customer Service Executive Interview Experiences for Freshers
1 interview found
Selected
I applied via LinkedIn and was interviewed before Jan 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Why did you left your previous job
- Ans.
I left my previous job due to limited growth opportunities and a desire for a new challenge.
Limited growth opportunities in my previous role
Seeking a new challenge and professional development
Desire for a change in work environment
Exploring better career prospects
- Q2. What was your expectations
- Ans.
I expected a challenging and rewarding role where I could utilize my customer service skills to provide excellent support to customers.
I expected to work in a fast-paced environment where I could handle customer inquiries and resolve issues effectively.
I expected to have opportunities for professional growth and development in the customer service field.
I expected to work as part of a team and collaborate with colleagu...
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Customer Service Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 8 Dec 2017
Interview Questionnaire
1 Question
- Q1. Basic questions like Name, Address, Birth date, qualification and work experience
Interview Preparation Tips
Experience: Yes, i was fail in this round as i was not able to speak on call. i was understanding the question but was unable to answer.
Round: Manager round
Experience: Asked about me and then made some common questions that are often asks in interviews.
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. What's your salary expectations
- Q2. What's your strength and weakness
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 17 May 2022
I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.
(1 Question)
- Q1. Introduction, educational qualifications, hobbies, work experience if any, what do you mean by BPO.
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 11 Feb 2021
I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction and hobby and job related question.
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Convenient for night shift
- Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 20 Dec 2020
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What are the components of customer satisfaction?
- Ans.
Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.
Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving
- Q2. Why is there a need of customer support?
- Ans.
Customer support is essential for resolving customer issues and ensuring customer satisfaction.
Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries
- Q3. What were you doing in the past?
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 7 Jan 2022
I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me something about yourself?
- Q2. Previous company experience
- Q3. What you know about e commerce
- Ans.
E-commerce refers to buying and selling goods and services online.
E-commerce has revolutionized the way people shop and do business.
It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.
Popular e-commerce websites include Amazon, eBay, and Alibaba.
E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.
E-commerce...
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Interview Questionnaire
1 Question
- Q1. How can i get HR contact for interview
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Why do you want to join this company?
- Q2. I want to make my career in __________ industry.
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WNS Customer Service Executive Interview Process for Freshers
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