WNS Customer Service Executive Interview Questions and Answers for Freshers

Listen to their concerns, apologize, offer a solution, and follow up.

• Listen actively to their complaints without interrupting.

• Apologize for the inconvenience caused and empathize with their situation.

• Offer a solution that addresses their concerns and meets their needs.

• Follow up with the customer to ensure their satisfaction and build a long-term relationship.

• For example, if a customer is unhappy with a product, offer a...read more

I would take responsibility for the error and take immediate action to rectify it.

• Acknowledge the mistake and apologize

• Assess the impact of the error

• Take corrective action to rectify the error

• Communicate the solution to the affected parties

• Implement measures to prevent similar errors in the future

I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

• Over 5 years of experience in the customer service industry

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers and ensuring their satisfaction

• Excellent communication and problem-solving skills

• Ability to work well u...read more

I have 3 years of experience in customer service roles.

• Worked as a Customer Service Representative for a telecommunications company

• Handled customer inquiries, complaints, and provided solutions

• Assisted customers with billing, technical support, and product information

• Received positive feedback from customers for excellent service

• Trained new team members on customer service best practices

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• It involves addressing customer queries and concerns promptly and effectively

• Providing accurate information about products and services

• Resolving complaints and issues in a timely and satisfactory manner

• Building and maintaining positive relationships with customers

• Ensuring customer satisfaction and loyalty

• Examples i...read more