WNS Back Office Assistant Interview Questions and Answers

Q1. Tell me about your self
Add your answer
Q2. How was your yesterday day please explain
Add your answer

Q1. Online typing test
Add your answer
Q2. Online versent test
Add your answer

Q1. Tell me about your self
Add your answer
Q2. How to handle aggressive customer
Add your answer

Q1. Hr will ask about yourself and what you know about the company
Add your answer
Q2. Are you comfortable in rotational shift and all about your resume
Add your answer

Then hr will share a link in email for aptitude test there are 3 parts 1 is for 15 minutes English grammar then 15 minutes basic knowledge then 5 minutes computer knowledge

Q1. Manger will ask basic questions like do you have space in your home for work and all the things you write in your resume
Add your answer

Q1. Normal interview questions
Add your answer
Q2. Tell me about your self
Add your answer

Q1. Tell me about yourself
Ans. Hii this is afsar akbar pathan I reside at malad west Abt my qualification i have compleated my hsc in 2016 Abt my work experience i m fresher. There are 5 members in my family my dad is a driver my mom she is a house wife Abt my hobies i love to lisen music
Answered by AFSAR PATHAN
Add your answer
Q2. What do you understand about BPO and how does it work
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, data entry, and back office support.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.

• BPO providers can be located domestically or internationally, offering services 24/7 ...read more
Answered by AI
View 1 more answer

Q1. Tell me about yourself
Add your answer
Q2. What is DBMS? Are you aware about mysql
Ans. 
DBMS stands for Database Management System. Yes, I am aware of MySQL.
• DBMS is a software that manages databases, allowing users to interact with the data stored within them.

• MySQL is a popular open-source relational database management system.

• DBMS provides functionalities like data storage, retrieval, update, and deletion.

• MySQL uses SQL (Structured Query Language) for querying and managing the database.

• DBMS ensures data
Answered by AI
Add your answer
Q3. What is relational database
Ans. 
Relational database is a type of database that stores and provides access to data points that are related to one another.
• Organizes data into tables with rows and columns

• Uses structured query language (SQL) to manipulate data

• Establishes relationships between tables using keys (primary and foreign keys)

• Examples: MySQL, PostgreSQL, Oracle Database
Answered by AI
Add your answer

Q1. Salary negotiation
Add your answer

Q1. What is customers
Ans. 
Customers are individuals or entities who purchase goods or services from a business.
• Customers play a crucial role in the success of a business by providing revenue.

• Building strong relationships with customers can lead to repeat business and referrals.

• Understanding customer needs and preferences is essential for providing excellent service.

• Examples: A person buying a new phone from a store, a company hiring a catering
Answered by AI
Add your answer

Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It is important to be patient, empathetic, and knowledgeable when dealing with customers.

• Examples of good customer service include prompt responses to queries, personalized interactions, and
Answered by AI
Add your answer

Q1. Call interview They wil ask you basic questions like qualification and location etc..
Add your answer

Q1. It was a virtual interview . Tell about yourself/ interests or hobbies/ about family etc
Add your answer
Q2. If you have any siblings and they are working they will ask you why you didn't try in that company .
Add your answer