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Wipro Senior Service Manager Interview Questions and Answers for Experienced

Updated 2 Jul 2022

Wipro Senior Service Manager Interview Experiences for Experienced

1 interview found

I applied via Company Website and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Case Study 

Discussed last project

Round 2 - HR 

(1 Question)

  • Q1. Leaving reason, Preference of WHM or Office, last Annual rating

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain a crisp resume, Highlights your projects and strength.

Senior Service Manager Jobs at Wipro

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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Apr 2024. There were 5 interview rounds.

Round 1 - Coding Test 

Yes..Coding test is like this, read the question and correct it,,

Round 2 - Coding Test 

Coding test is like this, read the question and correct it,,

Round 3 - Coding Test 

Coding test is like this, read the question and correct it,,

Round 4 - HR 

(4 Questions)

  • Q1. After completion of your work, you have to give its information to your HR...
  • Q2. After completing your work, you will have to give its information to each of your H.R managers
  • Q3. We will not complete our work without the permission of our boss and will follow it..
  • Q4. We will not complete our work without the permission of our boss and will follow it
Round 5 - HR 

(1 Question)

  • Q1. After completion of your work, you have to give its information to your boss

Interview Preparation Tips

Interview preparation tips for other job seekers - Yes
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

20 ques in 20 mins easy aptitude

Round 2 - Coding Test 

2 coding ques easy level

Round 3 - One-on-one 

(2 Questions)

  • Q1. Behavioural questions
  • Q2. STAR method questions
Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I am a strong communicator and problem-solver

    • I am committed to providing excellent service and building positive relationships with customers

  • Answered by AI
  • Q2. Tell about our company?
  • Ans. 

    Our company is a leading provider of customer service solutions in the retail industry.

    • Founded in 2005

    • Headquartered in New York City

    • Specializes in providing personalized customer service experiences

    • Works with top retail brands such as Macy's and Nordstrom

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step in identifying your dream job is to figure out your passions and interests. Consider what you enjoy doing and what makes you
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. HR Asked about your experience and your Introduction. Basically they check our communication skills.
Round 3 - Assignment 

Email Writing and Aptitute test.

Round 4 - One-on-one 

(1 Question)

  • Q1. This is a Manager round, He will ask your Introduction and your experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool and calm be real you will crack this interview.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle high-pressure situations and difficult customers

    • Proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI

I applied via Naukri.com and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

In this test required the candidates 100% mind

Round 3 - Assignment 

Candidates required typing speed

Interview Preparation Tips

Interview preparation tips for other job seekers - listen to the questions and think before you begin your answers.
ask the interviewer to repeat or explain further if you do not understand a question.

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Group Discussion 

Discuss about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills
Positive attitude
Testing concepts

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What do you in leisure time
  • Ans. 

    In my leisure time, I enjoy reading books, playing sports, and spending time with family and friends.

    • Reading books

    • Playing sports

    • Spending time with family and friends

  • Answered by AI
  • Q2. Just make you answer very soft and convenient. Ex- I use to play game or watch movies....again they will ask you to talk something about game if you tell them game if movie they will ask you what is you la...
  • Q3. Person test
  • Q4. Try to speak clear and accurate.

Wipro Interview FAQs

How many rounds are there in Wipro Senior Service Manager interview for experienced candidates?
Wipro interview process for experienced candidates usually has 2 rounds. The most common rounds in the Wipro interview process for experienced candidates are Case Study and HR.
How to prepare for Wipro Senior Service Manager interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Wipro. The most common topics and skills that interviewers at Wipro expect are Business Excellence, Process Improvement, Project Management, Six Sigma and Six Sigma Black Belt.

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Wipro Senior Service Manager Salary
based on 708 salaries
₹7.2 L/yr - ₹22.5 L/yr
At par with the average Senior Service Manager Salary in India
View more details

Wipro Senior Service Manager Reviews and Ratings

based on 48 reviews

2.5/5

Rating in categories

2.7

Skill development

2.3

Work-life balance

2.4

Salary

3.3

Job security

2.4

Company culture

2.2

Promotions

2.2

Work satisfaction

Explore 48 Reviews and Ratings
Senior Service Manager

Gurgaon / Gurugram

8-10 Yrs

Not Disclosed

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