Service Supervisor

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20+ Service Supervisor Interview Questions and Answers

Updated 28 Jan 2025

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Q1. What do you know about the service? What do you know about DMS and VCI? How far have you read?

Ans.

DMS and VCI are service tools used in the automotive industry.

  • DMS stands for Dealer Management System, which is a software used by automotive dealerships to manage various aspects of their business.

  • VCI stands for Vehicle Communication Interface, which is a device used to connect a vehicle's onboard computer system with diagnostic software.

  • DMS and VCI are essential tools for service supervisors to efficiently manage and diagnose vehicle issues.

  • I have read about the basic funct...read more

Q2. What is MOSFET, transister, how multimeter works and how it is use

Ans.

MOSFET is a type of transistor used for amplifying or switching electronic signals. A multimeter is a tool used to measure voltage, current, and resistance in electrical circuits.

  • MOSFET stands for Metal-Oxide-Semiconductor Field-Effect Transistor

  • Transistor is a semiconductor device used to amplify or switch electronic signals

  • Multimeter works by measuring voltage, current, and resistance in electrical circuits

  • Multimeter is used to troubleshoot electrical problems, test batteri...read more

Service Supervisor Interview Questions and Answers for Freshers

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Q3. How many led plate present in 800ah battery

Ans.

The question is not relevant to the job position.

  • The number of led plates in a battery is not related to the job of a Service Supervisor.

  • It is important to focus on questions that are relevant to the job position.

  • If unsure about the relevance of a question, it is best to ask for clarification.

Q4. If any EC fan used in ahu space will come down.

Ans.

If an EC fan used in an AHU space fails, it will need to be repaired or replaced to ensure proper ventilation and air circulation.

  • Check if the fan is receiving power and if there are any visible signs of damage

  • Inspect the fan blades for any obstructions or damage that may be causing it to malfunction

  • Consult the manufacturer's guidelines for troubleshooting and maintenance procedures

  • Consider replacing the fan if repairs are not feasible or cost-effective

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Q5. Why customer to brought Tata sky DTH

Ans.

Customers choose Tata Sky DTH for its wide range of channels and superior picture quality.

  • Tata Sky offers a variety of channels to choose from, including regional and international options.

  • The picture and sound quality is superior to other DTH providers.

  • Tata Sky also offers features like pause, rewind, and record live TV.

  • Customers can customize their channel packages to fit their specific needs.

  • Tata Sky has a reputation for excellent customer service.

  • Promotional offers and di...read more

Q6. How many possitive and negative plates

Ans.

The number of positive and negative plates depends on the type and size of the battery.

  • The number of plates varies depending on the type of battery, such as lead-acid or lithium-ion.

  • The size of the battery also affects the number of plates.

  • For example, a lead-acid car battery typically has six cells, each with two plates (one positive and one negative), for a total of 12 plates.

  • On the other hand, a lithium-ion battery may have hundreds or even thousands of plates, depending o...read more

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Q7. Troubleshooting process of any mechanical component

Ans.

Troubleshooting process involves identifying the issue, gathering information, testing components, and making necessary repairs.

  • Identify the issue by observing symptoms and conducting tests

  • Gather information such as maintenance history and service manuals

  • Test components to pinpoint the root cause of the problem

  • Make necessary repairs or replacements based on findings

  • Document the troubleshooting process for future reference

Q8. How to charge battery whearing ah

Ans.

To charge a battery, you need to know its capacity in ampere-hours (Ah) and use a compatible charger.

  • Determine the battery's capacity in Ah

  • Choose a charger that is compatible with the battery

  • Connect the charger to the battery according to the manufacturer's instructions

  • Monitor the charging process and disconnect the charger when the battery is fully charged

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Q9. How many working timely with customers

Ans.

I work timely with customers to ensure their satisfaction and resolve any issues they may have.

  • I prioritize responding to customer inquiries and concerns promptly

  • I actively listen to customers to understand their needs and provide appropriate solutions

  • I maintain a positive and professional demeanor when interacting with customers

  • I follow up with customers to ensure their issues have been resolved to their satisfaction

  • I track customer feedback and use it to improve service del...read more

Q10. What's mrp rate of all brand

Ans.

I'm sorry, but I cannot answer this question as it is unclear what is being referred to as 'mrp rate of all brand'.

  • Please provide more context or clarification on what is meant by 'mrp rate of all brand'.

  • Without knowing the specific brand or product being referred to, it is impossible to provide an accurate answer.

  • It is important to have clear and specific questions in order to receive helpful and informative answers.

Q11. Compressor type and its working principle

Ans.

Compressor is a mechanical device that increases the pressure of a gas by reducing its volume.

  • Compressors can be classified into positive displacement compressors (reciprocating, rotary) and dynamic compressors (centrifugal, axial).

  • Positive displacement compressors work by trapping a volume of gas and then reducing its volume to increase pressure.

  • Dynamic compressors work by imparting velocity to the gas and then converting this velocity energy into pressure energy.

  • Examples of...read more

Q12. How to charge battery

Ans.

To charge a battery, connect it to a charger that matches its voltage and current rating.

  • Identify the voltage and current rating of the battery

  • Select a charger that matches the voltage and current rating

  • Connect the charger to the battery using the appropriate cables

  • Monitor the charging process and disconnect the charger once the battery is fully charged

Q13. Total brands of cigratees of itc

Ans.

ITC has a portfolio of cigarette brands in India.

  • ITC has a portfolio of cigarette brands in India

  • Some of the popular brands are Gold Flake, Navy Cut, Classic, and Bristol

  • ITC also has a range of premium and super-premium cigarette brands like Wills Signature, Gold Flake Luxury, and Classic Milds

  • ITC's cigarette brands cater to different price points and consumer preferences

Q14. How to read Engineering drwaing

Ans.

Reading engineering drawings involves understanding symbols, dimensions, and annotations to interpret the design.

  • Understand the different types of lines and symbols used in the drawing

  • Pay attention to dimensions, tolerances, and annotations to ensure accurate interpretation

  • Familiarize yourself with common drawing conventions and standards such as ASME Y14.5

  • Use a scale ruler to measure dimensions accurately

  • Refer to the title block for important information about the drawing

Q15. How to handle a customer

Ans.

Handling a customer requires active listening, empathy, and problem-solving skills.

  • Listen actively to the customer's concerns

  • Show empathy and understanding towards their situation

  • Offer solutions or alternatives to resolve their issue

  • Remain calm and professional, even in difficult situations

  • Follow up with the customer to ensure their satisfaction

Q16. What happens in service?

Ans.

Service involves providing assistance or maintenance to customers or equipment.

  • Identifying customer needs and providing solutions

  • Performing maintenance or repairs on equipment

  • Communicating with customers and team members

  • Ensuring customer satisfaction

  • Managing inventory and supplies

  • Training and supervising staff

  • Maintaining records and documentation

Q17. What is super visior?

Ans.

A supervisor is a person who oversees and manages a team of employees to ensure that they are meeting their goals and objectives.

  • Supervisors are responsible for delegating tasks and ensuring that they are completed on time and to the required standard.

  • They provide guidance and support to their team members, helping them to develop their skills and knowledge.

  • Supervisors are also responsible for monitoring performance and providing feedback to their team members.

  • They may be req...read more

Q18. How refrigerators cycle works

Ans.

Refrigerators cycle involves compression, condensation, expansion, and evaporation to cool the interior.

  • Refrigerant gas is compressed by the compressor, increasing its temperature and pressure.

  • The hot gas then flows through the condenser coils, releasing heat and turning into a high-pressure liquid.

  • The liquid refrigerant passes through the expansion valve, where it rapidly expands and cools down.

  • The cold liquid then enters the evaporator coils inside the refrigerator, absorbi...read more

Q19. How many rings in piston

Ans.

The number of rings in a piston varies depending on the type of engine and design, but typically there are 2-3 rings per piston.

  • Most pistons have 2 compression rings and 1 oil control ring

  • Some high-performance engines may have additional rings for better sealing and performance

  • The number of rings can also vary based on the size and application of the engine

Q20. Lift motor specifications

Ans.

Lift motor specifications depend on the type of lift and its intended use.

  • Lift motor specifications include power rating, voltage, and speed.

  • For example, a residential elevator may have a 3 horsepower motor with a voltage of 220V and a speed of 40 feet per minute.

  • A commercial elevator may require a more powerful motor with a higher voltage and faster speed.

  • Other factors to consider include the weight capacity of the lift and the frequency of use.

  • It is important to consult the...read more

Q21. Hvac and tool using

Ans.

HVAC and tool usage are essential skills for a Service Supervisor in the maintenance industry.

  • Knowledge of HVAC systems and their components is crucial for troubleshooting and repairs.

  • Proficiency in using various tools such as wrenches, screwdrivers, and multimeters is necessary for maintenance tasks.

  • Regular training and staying updated on new HVAC technologies and tools is important for efficiency and safety.

  • Examples: Changing filters, calibrating thermostats, diagnosing ele...read more

Q22. Speed definition

Ans.

Speed is the rate at which an object covers distance.

  • Speed is a scalar quantity, meaning it only has magnitude and no direction.

  • It is calculated as distance traveled divided by the time taken to travel that distance.

  • Units of speed include meters per second (m/s), kilometers per hour (km/h), and miles per hour (mph).

Q23. Types Of Engine

Ans.

Types of engines include internal combustion engines, electric motors, and steam engines.

  • Internal combustion engines are commonly used in vehicles and include gasoline and diesel engines.

  • Electric motors are used in electric vehicles and various industrial applications.

  • Steam engines were historically used in trains and ships.

  • Other types of engines include jet engines, rocket engines, and turbine engines.

Q24. Types Of Failure

Ans.

Types of failure include mechanical, electrical, human error, and software failures.

  • Mechanical failure: caused by physical damage or wear and tear

  • Electrical failure: caused by power surges or faulty wiring

  • Human error: caused by mistakes made by individuals

  • Software failure: caused by bugs or glitches in the system

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