Service Supervisor
20+ Service Supervisor Interview Questions and Answers
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Q1. What do you know about the service? What do you know about DMS and VCI? How far have you read?
DMS and VCI are service tools used in the automotive industry.
DMS stands for Dealer Management System, which is a software used by automotive dealerships to manage various aspects of their business.
VCI stands for Vehicle Communication Interface, which is a device used to connect a vehicle's onboard computer system with diagnostic software.
DMS and VCI are essential tools for service supervisors to efficiently manage and diagnose vehicle issues.
I have read about the basic funct...read more
Q2. What is MOSFET, transister, how multimeter works and how it is use
MOSFET is a type of transistor used for amplifying or switching electronic signals. A multimeter is a tool used to measure voltage, current, and resistance in electrical circuits.
MOSFET stands for Metal-Oxide-Semiconductor Field-Effect Transistor
Transistor is a semiconductor device used to amplify or switch electronic signals
Multimeter works by measuring voltage, current, and resistance in electrical circuits
Multimeter is used to troubleshoot electrical problems, test batteri...read more
Service Supervisor Interview Questions and Answers for Freshers
Q3. How many led plate present in 800ah battery
The question is not relevant to the job position.
The number of led plates in a battery is not related to the job of a Service Supervisor.
It is important to focus on questions that are relevant to the job position.
If unsure about the relevance of a question, it is best to ask for clarification.
Q4. If any EC fan used in ahu space will come down.
If an EC fan used in an AHU space fails, it will need to be repaired or replaced to ensure proper ventilation and air circulation.
Check if the fan is receiving power and if there are any visible signs of damage
Inspect the fan blades for any obstructions or damage that may be causing it to malfunction
Consult the manufacturer's guidelines for troubleshooting and maintenance procedures
Consider replacing the fan if repairs are not feasible or cost-effective
Q5. Why customer to brought Tata sky DTH
Customers choose Tata Sky DTH for its wide range of channels and superior picture quality.
Tata Sky offers a variety of channels to choose from, including regional and international options.
The picture and sound quality is superior to other DTH providers.
Tata Sky also offers features like pause, rewind, and record live TV.
Customers can customize their channel packages to fit their specific needs.
Tata Sky has a reputation for excellent customer service.
Promotional offers and di...read more
Q6. How many possitive and negative plates
The number of positive and negative plates depends on the type and size of the battery.
The number of plates varies depending on the type of battery, such as lead-acid or lithium-ion.
The size of the battery also affects the number of plates.
For example, a lead-acid car battery typically has six cells, each with two plates (one positive and one negative), for a total of 12 plates.
On the other hand, a lithium-ion battery may have hundreds or even thousands of plates, depending o...read more
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Q7. Troubleshooting process of any mechanical component
Troubleshooting process involves identifying the issue, gathering information, testing components, and making necessary repairs.
Identify the issue by observing symptoms and conducting tests
Gather information such as maintenance history and service manuals
Test components to pinpoint the root cause of the problem
Make necessary repairs or replacements based on findings
Document the troubleshooting process for future reference
Q8. How to charge battery whearing ah
To charge a battery, you need to know its capacity in ampere-hours (Ah) and use a compatible charger.
Determine the battery's capacity in Ah
Choose a charger that is compatible with the battery
Connect the charger to the battery according to the manufacturer's instructions
Monitor the charging process and disconnect the charger when the battery is fully charged
Service Supervisor Jobs
Q9. How many working timely with customers
I work timely with customers to ensure their satisfaction and resolve any issues they may have.
I prioritize responding to customer inquiries and concerns promptly
I actively listen to customers to understand their needs and provide appropriate solutions
I maintain a positive and professional demeanor when interacting with customers
I follow up with customers to ensure their issues have been resolved to their satisfaction
I track customer feedback and use it to improve service del...read more
Q10. What's mrp rate of all brand
I'm sorry, but I cannot answer this question as it is unclear what is being referred to as 'mrp rate of all brand'.
Please provide more context or clarification on what is meant by 'mrp rate of all brand'.
Without knowing the specific brand or product being referred to, it is impossible to provide an accurate answer.
It is important to have clear and specific questions in order to receive helpful and informative answers.
Q11. Compressor type and its working principle
Compressor is a mechanical device that increases the pressure of a gas by reducing its volume.
Compressors can be classified into positive displacement compressors (reciprocating, rotary) and dynamic compressors (centrifugal, axial).
Positive displacement compressors work by trapping a volume of gas and then reducing its volume to increase pressure.
Dynamic compressors work by imparting velocity to the gas and then converting this velocity energy into pressure energy.
Examples of...read more
Q12. How to charge battery
To charge a battery, connect it to a charger that matches its voltage and current rating.
Identify the voltage and current rating of the battery
Select a charger that matches the voltage and current rating
Connect the charger to the battery using the appropriate cables
Monitor the charging process and disconnect the charger once the battery is fully charged
Q13. Total brands of cigratees of itc
ITC has a portfolio of cigarette brands in India.
ITC has a portfolio of cigarette brands in India
Some of the popular brands are Gold Flake, Navy Cut, Classic, and Bristol
ITC also has a range of premium and super-premium cigarette brands like Wills Signature, Gold Flake Luxury, and Classic Milds
ITC's cigarette brands cater to different price points and consumer preferences
Q14. How to read Engineering drwaing
Reading engineering drawings involves understanding symbols, dimensions, and annotations to interpret the design.
Understand the different types of lines and symbols used in the drawing
Pay attention to dimensions, tolerances, and annotations to ensure accurate interpretation
Familiarize yourself with common drawing conventions and standards such as ASME Y14.5
Use a scale ruler to measure dimensions accurately
Refer to the title block for important information about the drawing
Q15. How to handle a customer
Handling a customer requires active listening, empathy, and problem-solving skills.
Listen actively to the customer's concerns
Show empathy and understanding towards their situation
Offer solutions or alternatives to resolve their issue
Remain calm and professional, even in difficult situations
Follow up with the customer to ensure their satisfaction
Q16. What happens in service?
Service involves providing assistance or maintenance to customers or equipment.
Identifying customer needs and providing solutions
Performing maintenance or repairs on equipment
Communicating with customers and team members
Ensuring customer satisfaction
Managing inventory and supplies
Training and supervising staff
Maintaining records and documentation
Q17. What is super visior?
A supervisor is a person who oversees and manages a team of employees to ensure that they are meeting their goals and objectives.
Supervisors are responsible for delegating tasks and ensuring that they are completed on time and to the required standard.
They provide guidance and support to their team members, helping them to develop their skills and knowledge.
Supervisors are also responsible for monitoring performance and providing feedback to their team members.
They may be req...read more
Q18. How refrigerators cycle works
Refrigerators cycle involves compression, condensation, expansion, and evaporation to cool the interior.
Refrigerant gas is compressed by the compressor, increasing its temperature and pressure.
The hot gas then flows through the condenser coils, releasing heat and turning into a high-pressure liquid.
The liquid refrigerant passes through the expansion valve, where it rapidly expands and cools down.
The cold liquid then enters the evaporator coils inside the refrigerator, absorbi...read more
Q19. How many rings in piston
The number of rings in a piston varies depending on the type of engine and design, but typically there are 2-3 rings per piston.
Most pistons have 2 compression rings and 1 oil control ring
Some high-performance engines may have additional rings for better sealing and performance
The number of rings can also vary based on the size and application of the engine
Q20. Lift motor specifications
Lift motor specifications depend on the type of lift and its intended use.
Lift motor specifications include power rating, voltage, and speed.
For example, a residential elevator may have a 3 horsepower motor with a voltage of 220V and a speed of 40 feet per minute.
A commercial elevator may require a more powerful motor with a higher voltage and faster speed.
Other factors to consider include the weight capacity of the lift and the frequency of use.
It is important to consult the...read more
Q21. Hvac and tool using
HVAC and tool usage are essential skills for a Service Supervisor in the maintenance industry.
Knowledge of HVAC systems and their components is crucial for troubleshooting and repairs.
Proficiency in using various tools such as wrenches, screwdrivers, and multimeters is necessary for maintenance tasks.
Regular training and staying updated on new HVAC technologies and tools is important for efficiency and safety.
Examples: Changing filters, calibrating thermostats, diagnosing ele...read more
Q22. Speed definition
Speed is the rate at which an object covers distance.
Speed is a scalar quantity, meaning it only has magnitude and no direction.
It is calculated as distance traveled divided by the time taken to travel that distance.
Units of speed include meters per second (m/s), kilometers per hour (km/h), and miles per hour (mph).
Q23. Types Of Engine
Types of engines include internal combustion engines, electric motors, and steam engines.
Internal combustion engines are commonly used in vehicles and include gasoline and diesel engines.
Electric motors are used in electric vehicles and various industrial applications.
Steam engines were historically used in trains and ships.
Other types of engines include jet engines, rocket engines, and turbine engines.
Q24. Types Of Failure
Types of failure include mechanical, electrical, human error, and software failures.
Mechanical failure: caused by physical damage or wear and tear
Electrical failure: caused by power surges or faulty wiring
Human error: caused by mistakes made by individuals
Software failure: caused by bugs or glitches in the system
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