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Capgemini Customer Service Executive Interview Questions and Answers
Capgemini Customer Service Executive Interview Experiences
1 interview found
rajbhai26 kumar
Selected
I applied via LinkedIn and was interviewed before Aug 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
- Ans.
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle high-pressure situations and difficult customers
Proven track record of meeting and exceeding customer satisfaction goals
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 12 Feb 2021
I applied via Referral and was interviewed in Aug 2020. There were 2 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem of customer and give them 100 percen...
- Ans.
As a customer service executive, I would address the issue of missing items in the parcel and ensure customer satisfaction.
Listen to the customer's complaint and apologize for the inconvenience caused.
Ask for the order number and details of the missing item.
Check the inventory and shipping records to identify the issue.
Offer a solution such as sending the missing item or refunding the amount.
Ensure that the customer is...
- Q2. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely
- Ans.
Companies should have a backup plan in case of internet outage.
Companies can have a secondary internet connection from a different provider.
They can also have offline customer service options such as phone or in-person support.
Having a contingency plan in place can prevent major disruptions to customer service.
Examples of backup plans include using mobile hotspots, satellite internet, or even a backup generator to powe...
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Apr 2021. There was 1 interview round.
(10 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Why are you looking for a change?
- Q6. Where do you see yourself in 5 years?
- Q7. What are your strengths and weaknesses?
- Q8. Tell me about yourself.
- Q9. Why do you think that you are fit for this job that you have applied for?
- Q10. Would you be able to keep speaking to our customers just like you speak to your friends for long hours without getting tired?
Interview Preparation Tips
- Personality Development
- Communication Skills
- Fluent English Speaking
- Computer Basics
So, my suggestion is that some good companies might check on your patience levels by making you wait for long hours at the interview itself but don`t run away saying that it`s taking too long.. Be cool & patient so that the popular saying "Patience Pays" would come to pass in your job hunt.
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 14 Mar 2022
I applied via Indeed and was interviewed before Mar 2021. There were 2 interview rounds.
Case study in depending case flexible work hard
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 27 Aug 2021
I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell me something about yourself
- Q2. Why you want to join tech Mahindra
- Q3. What's your memorable day of your life
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. What is wipro
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. What's your salary expectations
- Q2. What's your strength and weakness
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Convenient for night shift
- Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 14 Nov 2020
Interview Questionnaire
1 Question
- Q1. Introduction, question regarding your yesterday activities like movie, day etc
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 7 Jan 2022
I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me something about yourself?
- Q2. Previous company experience
- Q3. What you know about e commerce
- Ans.
E-commerce refers to buying and selling goods and services online.
E-commerce has revolutionized the way people shop and do business.
It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.
Popular e-commerce websites include Amazon, eBay, and Alibaba.
E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.
E-commerce...
Interview Preparation Tips
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Capgemini Customer Service Executive Interview Process
based on 1 interview
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