Capgemini Customer Service Executive Interview Questions and Answers

Customer support is essential for resolving customer issues and ensuring customer satisfaction.

• Customer support helps customers with their queries and concerns

• It provides a platform for customers to voice their opinions and feedback

• It helps in building customer loyalty and trust

• It can lead to increased sales and revenue

• Examples include technical support, product assistance, and billing inquiries

My most memorable journey was a solo trip to the mountains, where I discovered breathtaking views and personal growth.

• The journey began with a scenic drive through winding roads, surrounded by lush greenery.

• I hiked to a stunning viewpoint, where I witnessed a breathtaking sunrise over the mountains.

• Met fellow travelers who shared stories and experiences, creating lasting friendships.

• The solitude of nature allowed for d...read more

Upselling is a technique to persuade customers to buy a more expensive or upgraded version of a product.

• Understand the customer's needs and preferences

• Highlight the benefits of the upgraded product

• Offer discounts or promotions to sweeten the deal

• Use suggestive language to encourage the customer to upgrade

• Provide excellent customer service to build trust and loyalty

I would provide patient and attentive service, taking into account any physical or cognitive limitations.

• Speak clearly and slowly, allowing time for the customer to process information

• Use simple language and avoid technical jargon

• Be patient and understanding, allowing the customer to take their time

• Offer assistance with any physical tasks, such as carrying bags or opening doors

• Ensure the customer is comfortable and has...read more

To apply for Infosys, visit their careers website and search for relevant job openings.

• Visit Infosys careers website

• Search for relevant job openings

• Submit your application and resume

• Prepare for interviews and assessments

Networking, building skills, and gaining experience can help in getting MNC opportunities.

• Attend industry events and conferences to network with professionals

• Build skills and knowledge through online courses and certifications

• Gain experience through internships or volunteer work

• Apply to MNC job openings and tailor your resume and cover letter to the company

• Utilize LinkedIn and other job search websites to find MNC oppo...read more