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Vodafone Idea Customer Service Executive Interview Questions and Answers for Freshers

Updated 31 Dec 2024

Vodafone Idea Customer Service Executive Interview Experiences for Freshers

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 14 May 2021

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Retail industry experience
  • Ans. 

    Yes

    • I have 3 years of experience working in the retail industry

    • During my time in the retail industry, I have gained extensive knowledge of customer service practices and strategies

    • I have successfully resolved customer complaints and inquiries, ensuring customer satisfaction

    • I am familiar with point-of-sale systems and have experience handling cash transactions

    • I have received positive feedback from customers for my excell

    • Answered by AI
    View 1 more answer
  • Q2. Customer Interaction
    • Add your answer
  • Q3. Local Language
    • Add your answer
  • Q4. Computer knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher will get good experience on TPP

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Jio user image Anonymous

posted on 20 Nov 2021

I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What are your hobbies
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,give your answers in polite way without hesitation

Customer Service Executive Interview Questions & Answers

Jio user image Anonymous

posted on 12 Jun 2021

I applied via Company Website and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why should we hire you.?
  • Ans. 

    BECAUSE I improve my skills in your company with works. I can learn new things I have patiency. My immediate goal is to get a job in a growth oriented company. I do work with smart attitude. I can take all responsibilities when required. I am a loyal. I have confident to improve my position

    • Answered by Sumit Chauhan
    Add your answer

Customer Service Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 5 Mar 2021

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What pay you want to work with us and how long will you stay?
    • View 8 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you to translate some English lines in Hindi, just dont feel scared or dont get nervous. Just feel confident and translate it in Hindi.

Customer Service Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 16 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...
    • View 1 more answer
  • Q2. Q. Why do you want to join our company?
    • View 1 more answer
  • Q3. Q. What are your strength?
    • View 1 more answer
  • Q4. How would you handle the customer?
  • Ans. 

    I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

    • Listen attentively to the customer's issue

    • Show empathy and understanding towards their situation

    • Ask clarifying questions to gather more information

    • Offer a solution or alternative options

    • Ensure the customer is satisfied with the resolution

    • Follow up to ensure the issue

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 29 Jan 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. What is ospf,and how to work.
  • Ans. 

    OSPF is a routing protocol used in computer networks to determine the best path for data to travel.

    • OSPF stands for Open Shortest Path First.

    • It is a link-state routing protocol.

    • It uses Dijkstra's algorithm to calculate the shortest path.

    • OSPF routers exchange information about their connected links to build a topology map of the network.

    • This allows the routers to determine the best path for data to travel.

    • OSPF is commonl...

    • Answered by AI
    Add your answer
  • Q2. Defrence between BGP and ISIS protocol
  • Ans. 

    BGP and ISIS are routing protocols used in computer networks.

    • BGP is used for routing between different autonomous systems while ISIS is used for routing within a single autonomous system.

    • BGP uses path vector protocol while ISIS uses link-state protocol.

    • BGP is more scalable and complex than ISIS.

    • BGP is used in the internet while ISIS is used in enterprise networks.

    • BGP supports both IPv4 and IPv6 while ISIS only supports

    • Answered by AI
    Add your answer
  • Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please study CCNA and CCNP course........
CCNA CCNP.

Skills evaluated in this interview

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 25 Dec 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Dec 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. STP and it's types OSPF BGP MPLS
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need knowledge of basic

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 18 Mar 2022

Round 1 - One-on-one 

(3 Questions)

  • Q1. Explain OSPF states.
  • Ans. 

    OSPF states are the different stages a router goes through when establishing and maintaining OSPF neighbor relationships.

    • OSPF states include Down, Init, 2-Way, Exstart, Exchange, Loading, and Full.

    • During the Down state, the router has no OSPF neighbor relationships.

    • In the Init state, the router sends Hello packets to discover OSPF neighbors.

    • The 2-Way state is reached when the router receives a Hello packet from a neigh...

    • Answered by AI
    View 1 more answer
  • Q2. Route Reflector how does it work.
  • Ans. 

    Route reflector is a networking concept that allows for efficient distribution of routing information.

    • Route reflectors are used in BGP (Border Gateway Protocol) networks to reduce the number of required peer connections.

    • They work by reflecting routes received from one peer to other peers, reducing the need for each peer to maintain a full mesh of connections.

    • Route reflectors can be configured in a hierarchy, with multi...

    • Answered by AI
    Add your answer
  • Q3. BGP scenario based questions.
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. QinQ how does it work.
    • Add your answer
  • Q2. Topology related questions.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on BGP, IGP protocols.
BGP attributes and some switching technologies.

Skills evaluated in this interview

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 2 Jan 2025

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Adsdfasf esdfgg gsdfdsf sdfsdf
    • Add your answer
  • Q2. Vsdfgdg ghsdfsd gfafdf
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Afdfad dfasdfad fadfdas dfasddf
    • Add your answer
  • Q2. A
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Aadf adf adfasd adsf
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - don't join service delivery department by any chance work environment is very bad higher management like DGM, AVP and VP doesn't look for employee well being.

Customer Service Executive Interview Questions & Answers

ACT Fibernet user image Anonymous

posted on 29 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you left your last job?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What you have done last days?
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. How can you manage irate customers?
  • Ans. 

    I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.

    • Stay calm and composed to defuse the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's frustration

    • Apologize sincerely for any inconvenience caused

    • Offer solutions or alternatives to address the issue

    • Seek help from a supervisor or manager if n

    • Answered by AI
    Add your answer
More about working at Vodafone Idea

Vodafone Idea Interview FAQs

How many rounds are there in Vodafone Idea Customer Service Executive interview for freshers?
Vodafone Idea interview process for freshers usually has 2 rounds. The most common rounds in the Vodafone Idea interview process for freshers are One-on-one Round, Resume Shortlist and HR.
What are the top questions asked in Vodafone Idea Customer Service Executive interview for freshers?

Some of the top questions asked at the Vodafone Idea Customer Service Executive interview for freshers -

  1. Retail industry experie...read more
  2. Work experience and performa...read more
  3. Customer Interact...read more

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Vodafone Idea Customer Service Executive Salary
based on 388 salaries
₹1 L/yr - ₹5 L/yr
At par with the average Customer Service Executive Salary in India
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Vodafone Idea Customer Service Executive Reviews and Ratings

based on 258 reviews

4.0/5

Rating in categories

3.9

Skill development

3.7

Work-life balance

3.8

Salary

3.7

Job security

3.8

Company culture

3.3

Promotions

3.8

Work satisfaction

Explore 258 Reviews and Ratings
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