VCC India Technical Support Representative Interview Questions and Answers

Q1. What is difference between hub and switch
Ans. 
A hub is a simple networking device that connects multiple devices in a network, while a switch is a more intelligent device that directs network traffic.
• A hub operates at the physical layer of the OSI model, while a switch operates at the data link layer.

• A hub broadcasts incoming data to all connected devices, while a switch selectively sends data to the intended recipient.

• A hub has a single collision domain, while a ...read more
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Q2. What is ip address
Ans. 
An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address.

• It is used to identify and locate devices on a network.

• There are two types of IP addresses: IPv4 and IPv6.

• IPv4 addresses are written as four sets of numbers separated by periods (e.g., 192.168.0.1).

• IPv6 addresses are written as eight sets of hexadecimal numbers separated by c...read more
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I was given different scenarios where a client was dealing with a software issue, the interviewer would mimic the customer and I had to ask questions to figure out the core issue.Then the second scenario tests, were focused on cases where the issue and solution were apparent but left the customer unhappy as some type of payment on their part needed to be made (e.g. expired insurance), therefore you were tested on how you would appease the customer, while showing understanding of their situation but still maintaining a firm position by explaining clearly the reasoning behind their options. So,the first set of scenarios tested my skills on identifying tech issues, and the second set was about dealing with customers as people, so it tests your soft skills.

Aptitude consist of LR and Domain questions

Consist of LR and Domain

Q1. Tell me about yourself
Ans. 
Experienced sales professional with a proven track record of exceeding targets and building strong client relationships.
• Over 5 years of sales experience in the pharmaceutical industry

• Consistently met or exceeded sales targets by 20% each quarter

• Built and maintained strong relationships with key clients such as hospitals and clinics

• Skilled in cold calling, networking, and presenting product information effectively
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Q2. SIP related questions
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Q3. What is accounting
Ans. 
Accounting is the process of recording, summarizing, analyzing, and reporting financial transactions of a business.
• Involves recording financial transactions

• Summarizing financial data in financial statements

• Analyzing financial information to make business decisions

• Reporting financial results to stakeholders

• Examples: preparing balance sheets, income statements, cash flow statements
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Q4. Accounting principles
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Q1. Tell me about yourself
Ans. 
Experienced sales professional with a proven track record of exceeding targets and building strong client relationships.
• Over 5 years of sales experience in the pharmaceutical industry

• Consistently met or exceeded sales targets by 20% each quarter

• Built and maintained strong relationships with key clients, resulting in repeat business and referrals
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Q1. Tell me about your previous experience
Ans. 
I have 5 years of experience in sales, including B2B and B2C sales roles.
• Worked as a Sales Representative for XYZ Company for 3 years

• Successfully met and exceeded sales targets consistently

• Developed strong relationships with clients and increased customer retention rates

• Trained new sales team members on product knowledge and sales techniques
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Q1. Useless, senseless & waste of time
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Q2. Big waste of time even after a great interview
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Cleared with ace, got great feedback from everyone

Q1. Why do you want to be a call center agent
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Q1. Personal details
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Q2. Professional experience
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