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Udaan Customer Support Executive Interview Questions and Answers for Experienced

Updated 8 Aug 2024

Udaan Customer Support Executive Interview Experiences for Experienced

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Will check your language skills
  • Q2. Screening oif your resume
Round 3 - Aptitude Test 

Typeing test was given speed of minimum 29/wp with 98% of accuracy

Round 4 - HR 

(3 Questions)

  • Q1. General questions like experience
  • Q2. How you will manage cold calls
  • Ans. 

    I will start with a friendly introduction and try to understand their needs before pitching my product/service.

    • Introduce myself and the company

    • Ask if they have a few minutes to talk

    • Try to understand their needs and requirements

    • Pitch my product/service accordingly

    • Handle objections and provide solutions

    • Thank them for their time and follow up if necessary

  • Answered by AI
  • Q3. And about your speeking skils

Interview Preparation Tips

Interview preparation tips for other job seekers - All the process will be done on same day, for me it took 4hrs

I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tellme about yourself and How long you will stay if we hire you??

Interview Preparation Tips

Interview preparation tips for other job seekers - They look for genuine reason and how confident we are.nothing much complicated.

Customer Support Executive Interview Questions Asked at Other Companies for Experienced

Q1. If customer is angry how can you make him understand
Q2. Customer satisfaction how can you provide.
Q3. 1.what is customer support?
Q4. What the different between debit card or credit card
Q5. How to handle irritated user/ customer?

Interview questions from similar companies

I appeared for an interview before Apr 2021.

Round 1 - One-on-one 

(1 Question)

  • Q1. About yourself and hobbies work experience etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing to say all the best.Fresher join

Interview Questionnaire 

2 Questions

  • Q1. Previous job experience
  • Q2. Spot selling

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself?
  • Ans. 

    I am a highly motivated and results-driven sales executive with a proven track record of exceeding targets and building strong client relationships.

    • Experienced in developing and implementing sales strategies to drive revenue growth

    • Skilled in identifying and capitalizing on new business opportunities

    • Strong negotiation and closing skills

    • Excellent communication and presentation abilities

    • Ability to build and maintain long-...

  • Answered by AI
  • Q2. Why you want to join lenskart?
  • Ans. 

    I want to join Lenskart because of its strong reputation in the eyewear industry and its commitment to providing quality products and excellent customer service.

    • Lenskart has a strong reputation in the eyewear industry, known for its wide range of products and innovative technology.

    • I am impressed by Lenskart's commitment to providing quality eyewear at affordable prices.

    • Lenskart's focus on customer service aligns with m...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Breef About yourself
  • Q2. Experience related questions
Round 3 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. What is B2B and B2C Sales
  • Ans. 

    B2B sales refer to business-to-business transactions, while B2C sales refer to business-to-consumer transactions.

    • B2B sales involve selling products or services to other businesses or organizations.

    • B2C sales involve selling products or services directly to individual consumers.

    • B2B sales typically involve longer sales cycles and larger order sizes.

    • B2C sales typically involve shorter sales cycles and smaller order sizes.

    • E...

  • Answered by AI
  • Q3. What is your sales funnel
  • Ans. 

    My sales funnel is a visual representation of the steps I take to convert leads into customers.

    • I start by identifying potential leads through various sources such as referrals, cold calling, and networking events.

    • Once I have identified a lead, I qualify them to ensure they are a good fit for my product or service.

    • I then move the lead through the sales funnel by nurturing them with targeted marketing and personalized co...

  • Answered by AI
Round 4 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you join this company
  • Q3. Why are you leaving your current job

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and relax during interview.
Always connect with good wifi Or mobile data properly.

I applied via Referral and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Sale me a pen or mobile
  • Ans. 

    I would recommend the mobile over the pen as it offers more functionality and convenience.

    • A mobile can make calls, send messages, take photos, access the internet, and run various apps.

    • A pen can only be used for writing or drawing.

    • A mobile is more convenient as it eliminates the need to carry multiple devices.

    • A mobile can also be used for work purposes, such as checking emails or scheduling appointments.

    • Overall, a mobi

  • Answered by AI
  • Q2. Confidently tell about pen or mobile future how it will write or use...what is the advantage of it like that weather it's wrong or right..

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak loud and confidently
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
-

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Sell me your phone
  • Ans. 

    Experience cutting-edge technology with our smartphone, designed for seamless connectivity, stunning visuals, and powerful performance.

    • High-resolution camera: Capture stunning photos with a 108MP camera, perfect for both casual and professional photography.

    • Long-lasting battery: Enjoy all-day usage with a 5000mAh battery that supports fast charging, so you can stay connected without interruptions.

    • User-friendly interface...

  • Answered by AI
  • Q2. Sale me prime
  • Ans. 

    Prime is a unique number greater than 1, divisible only by 1 and itself, essential in mathematics and cryptography.

    • Definition: A prime number is a natural number greater than 1 that cannot be formed by multiplying two smaller natural numbers.

    • Examples: The first few prime numbers are 2, 3, 5, 7, 11, and 13.

    • Importance: Primes are fundamental in number theory and have applications in cryptography, such as RSA encryption.

    • C...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Work Experience
  • Q2. Community and Business development
  • Q3. 6 year In Sales
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about ur self ?
  • Q2. Experience or fresher
Round 2 - One-on-one 

(4 Questions)

  • Q1. Tell me about yourself?
  • Q2. Sale this watch?
  • Ans. 

    This watch is a stylish and elegant timepiece that combines functionality with luxury.

    • Highlight the unique features of the watch such as its design, materials used, and special functions.

    • Emphasize the quality and craftsmanship of the watch to appeal to customers looking for a high-end product.

    • Create a sense of urgency by mentioning limited availability or special discounts.

    • Offer a comparison with other watches in the m...

  • Answered by AI
  • Q3. Why do you want to join this company?
  • Q4. Are you Experienced or fresher?

Udaan Interview FAQs

How many rounds are there in Udaan Customer Support Executive interview for experienced candidates?
Udaan interview process for experienced candidates usually has 4 rounds. The most common rounds in the Udaan interview process for experienced candidates are Resume Shortlist, One-on-one Round and Aptitude Test.
How to prepare for Udaan Customer Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Udaan. The most common topics and skills that interviewers at Udaan expect are BPO Voice, Customer Care, Customer Handling, Customer Service and Domestic Process.
What are the top questions asked in Udaan Customer Support Executive interview for experienced candidates?

Some of the top questions asked at the Udaan Customer Support Executive interview for experienced candidates -

  1. How you will manage cold ca...read more
  2. How can you handle frustrated custom...read more
  3. Will check your language ski...read more

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Udaan Customer Support Executive Interview Process for Experienced

based on 1 interview

Interview experience

4
  
Good
View more
Udaan Customer Support Executive Salary
based on 127 salaries
₹1.9 L/yr - ₹4.8 L/yr
15% more than the average Customer Support Executive Salary in India
View more details

Udaan Customer Support Executive Reviews and Ratings

based on 26 reviews

4.0/5

Rating in categories

3.5

Skill development

3.5

Work-life balance

3.8

Salary

3.1

Job security

3.7

Company culture

3.0

Promotions

3.7

Work satisfaction

Explore 26 Reviews and Ratings
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