TELUS Digital Support Engineer Interview Questions and Answers

Q1. Complete basic knowledge of windows
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Q2. Knowledge about SLA , ticketing tools
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Q3. Knowledge of help desk
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Q4. Knowledge of support system
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Q5. Basic knowledge ofLinux
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Q1. Self introduction
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Q2. Experience discussion
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Q1. Experience discussion
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Q2. Communication checking
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Q3. Discussion about my last work how, I was helping the customers
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Q1. Why you want to join Teleperformance?
Ans. 
I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.
• Teleperformance has a strong reputation for providing excellent customer service

• I am impressed by the company's commitment to employee training and development

• I believe that working at Teleperformance will provide me with opportunities for career growth and advancement
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Q2. Memorable day of your life?
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Q1. How soon you can join?
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Q1. About previous company
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Q2. How much package that I am expecting
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Q1. Why you left previous company
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Q2. How to manage in critical situation
Ans. 
In critical situations, I remain calm, assess the situation, prioritize tasks, communicate effectively, and seek help if needed.
• Remain calm and composed to think clearly

• Assess the situation to understand the severity

• Prioritize tasks based on urgency

• Communicate effectively with team members and stakeholders

• Seek help from seniors or experts if needed
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Q1. Basic computer knowledge
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Q2. General hardware and software
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and CompTIA A+

• Previous experience in managing a team of support tech
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Q2. Where do you stay
Ans. 
I currently stay in a rented apartment in downtown area.
• I stay in a rented apartment

• Located in downtown area

• Close to public transportation

• Nearby grocery stores and restaurants
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Q1. Normal introduction
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Q2. Career Objectives and experience
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My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
• Experienced in handling customer inquiries and resolving issues efficiently

• Strong communication skills to effectively interact with customers and team members

• Goal-oriented mindset to achieve targets and exceed expectations

• Seeking opportunities for professional growth and developm
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Q3. Qualifications and problem solving
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Q4. Manager round and skill questions.
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Frequent test as of studied in privious company learnt

Q1. Describe the 'delete' command In oracle.
Ans. 
The 'delete' command in Oracle is used to remove rows from a table based on specified conditions.
• The 'delete' command is used to remove rows from a table in Oracle.

• It is important to specify the conditions for deletion using a WHERE clause.

• After executing the delete command, the rows are permanently removed from the table.

• It is recommended to use a commit statement after executing the delete command to make the changes
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Q2. 'Grep' command in brief
Ans. 
Grep command is used in Unix/Linux to search for specific patterns in files or output.
• Used to search for specific patterns in files or output

• Can be used with regular expressions to refine search results

• Commonly used with options like -i (case-insensitive) and -r (recursive)

• Example: grep 'keyword' filename.txt
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