Infosys BPM Support Engineer Interview Questions and Answers

Q1. Complete basic knowledge of windows
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Q2. Knowledge about SLA , ticketing tools
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Q3. Knowledge of help desk
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Q4. Knowledge of support system
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Q5. Basic knowledge ofLinux
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Q1. Tell me about yourself
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Q1. Basic Introduction
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Q2. About Experience
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Q1. Normal introduction
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Q2. Career Objectives and experience
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My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
• Experienced in handling customer inquiries and resolving issues efficiently

• Strong communication skills to effectively interact with customers and team members

• Goal-oriented mindset to achieve targets and exceed expectations

• Seeking opportunities for professional growth and developm
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Q3. Qualifications and problem solving
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Q4. Manager round and skill questions.
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Q1. What is SOLID principle
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SOLID is a set of principles for designing software that promotes maintainability, extensibility, and reusability.
• S - Single Responsibility Principle: A class should have only one reason to change.

• O - Open-Closed Principle: Software entities should be open for extension but closed for modification.

• L - Liskov Substitution Principle: Subtypes must be substitutable for their base types.

• I - Interface Segregation Principle:...read more
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Q2. Use of joins in sql
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Joins in SQL are used to combine rows from two or more tables based on a related column between them.
• Joins are used to retrieve data from multiple tables in a single query

• Common types of joins include inner join, left join, right join, and full outer join

• Joins are performed using the JOIN keyword and specifying the related columns

• Joins can be used to fetch data based on matching values or non-matching values between ta
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Q1. Explain current project and role
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Q1. Tell me about yourself
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Q1. Networking questions
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Q1. Salary related and flexibility checking
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Q1. They will ask about yourself and specially they will ask to respond in English and as well as Hindi too. It is domestic as well as international so languages are required.
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There will be 3 assessments,
1- speaking test
2- typing test
3- MCQ and best or worst ticking.

Q1. They will ask our introduction, they will ask about previous company or anything like school, college, hobbies etc. Basically they will check the communication. so be energetic and confident while answerin...read more
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Q1. Tell me about yourself?
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Q2. Tell me about yout family & friend?
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Q3. Where do you see yourself in next 5 yrars
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