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Tech Mahindra Wfm Associate Interview Questions and Answers
Tech Mahindra Wfm Associate Interview Experiences
2 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.
Sports,Entertainment,Technology,Education
(3 Questions)
- Q1. About Your Self
- Q2. Experiences or Freshers
- Q3. Any Knowledge in our Sector
- Ans.
Yes, I have knowledge in the retail sector.
I have experience working in a retail store for 2 years.
I have knowledge of inventory management and customer service.
I am familiar with retail industry trends and best practices.
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before May 2023. There was 1 interview round.
(3 Questions)
- Q1. Basic Introduction
- Q2. Why do you want to be a WFM person
- Q3. Roles and responsibilities
Interview questions from similar companies
(2 Questions)
- Q1. RTA metrix product knowledge
- Q2. Scheduling tools
Selected
I applied via Job Portal and was interviewed before Jan 2024. There was 1 interview round.
(2 Questions)
- Q1. What kind of operation you are performing in your current role
- Q2. How many team members are aligned under your span.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Mar 2023. There were 4 interview rounds.
General aptitude test
Group discussions with general topics
(1 Question)
- Q1. Salary discussion
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Something about yourself
- Q2. Work experience
(2 Questions)
- Q1. Process related
- Q2. Experience related
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Prwvious Working background
- Q2. Job descriptions work
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Mar 2022. There were 3 interview rounds.
Excel and RTA related questions were there. Not so tough they were.
(2 Questions)
- Q1. This was taken by WFM management.
- Q2. Mostly asked questions for RTA and wfm role.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Oct 2019. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. If Servise Level goes down, what would be the reason behind.
- Ans.
Service Level may go down due to various reasons.
Insufficient staffing or resources
High call volume or increased workload
Technical issues or system failures
Ineffective scheduling or forecasting
Agent absenteeism or attrition
Inadequate training or skill gaps
Poor call handling or longer handle times
Unexpected events or emergencies
Lack of prioritization or focus on service level goals
Interview Preparation Tips
Skills evaluated in this interview
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Tech Mahindra Wfm Associate Interview Process
based on 2 interviews
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Tech Mahindra Wfm Associate Reviews and Ratings
based on 3 reviews
Rating in categories
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| ₹5.2 L/yr - ₹17 L/yr |
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