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Tech Mahindra Customer Service Associate Interview Questions, Process, and Tips for Freshers
Top Tech Mahindra Customer Service Associate Interview Questions and Answers for Freshers
- Q1. How you handle the problem of customer?
- Q2. Speak in English 2 minutes any topic?
- Q3. What are the language you know
Tech Mahindra Customer Service Associate Interview Experiences for Freshers
30 interviews found
Adarsh Kumar Jaiswal
Selected
I was interviewed in Aug 2024.
(4 Questions)
- Q1. Tell me about yourself?
- Q2. How are you planning to work in fashion brands?
- Ans.
I plan to work in fashion brands by staying updated on industry trends, providing excellent customer service, and building strong relationships with clients.
Stay updated on current fashion trends and brands
Provide excellent customer service to ensure customer satisfaction
Build strong relationships with clients to increase brand loyalty
Participate in training programs to enhance product knowledge and sales skills
- Q3. Why this company?
- Ans.
I am impressed by the company's commitment to customer satisfaction and innovation.
I admire the company's reputation for excellent customer service.
I am excited about the opportunity to contribute to a team that values innovation and growth.
I believe in the company's mission and values, and I want to be a part of that.
I have heard great things about the company culture and employee development programs.
- Q4. Why customer service?
- Ans.
I am passionate about helping others and enjoy problem-solving.
I have a natural inclination towards helping people and resolving their issues.
I enjoy the challenge of finding solutions to customer problems.
I find satisfaction in providing excellent service and making a positive impact on customers.
I believe in the importance of building strong relationships with customers to ensure their satisfaction.
I have previous ex...
(3 Questions)
- Q1. Tell me about work experience?
- Ans.
I have 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent service.
Worked as a Customer Service Representative for XYZ Company for 2 years
Handled customer inquiries via phone, email, and chat
Resolved customer issues and complaints in a timely and professional manner
Provided excellent customer service by actively listening to customers and addressing t...
- Q2. Tell me about your hometown?
- Ans.
My hometown is a small coastal town known for its beautiful beaches and seafood cuisine.
Located on the coast
Famous for its beaches
Renowned for seafood cuisine
Close-knit community
Annual seafood festival
- Q3. Speak on a topic for 2 minutes.
- Ans.
The importance of effective communication in customer service
Effective communication builds trust and rapport with customers
Active listening is key to understanding customer needs and concerns
Clear and concise communication helps to resolve issues efficiently
Using positive language and tone can enhance the customer experience
Providing timely updates and follow-ups shows commitment to customer satisfaction
Interview Preparation Tips
Anonymous
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. What are your technical support
- Q2. What is meant by BPO
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.
(5 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and customer-focused individual with experience in providing excellent service and resolving customer issues.
Experienced in handling customer inquiries and complaints
Skilled in problem-solving and conflict resolution
Strong communication and interpersonal skills
Ability to work well under pressure and in a fast-paced environment
- Q2. What's your highest qualification
- Q3. What's your age?
- Q4. Tell me about the last movie you watched
- Q5. Tell me about your hometown
Interview Preparation Tips
What people are saying about Tech Mahindra
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself (Telephonic) and face to face interview scheduling
- Q2. HR asked tell me about yourself and gave an overview of the interview process and different types of math questions that could be asked. Then the manager took my interview and asked questions on my resume ...
Tech Mahindra interview questions for designations
Selected
I was interviewed in Jun 2024.
12 passout and college in to job
Html and css of web desgin
And java scripts in use of wen desgin
Interview Preparation Tips
- C++
Get interview-ready with Top Tech Mahindra Interview Questions
Selected
I was interviewed in Jun 2023.
This job is very important for me
(5 Questions)
- Q1. What job is take for me
- Q2. What job is take care
- Q3. What job is take issues
- Q4. What job where part time
- Q5. What job is very important
Interview Preparation Tips
Customer Service Associate Jobs at Tech Mahindra
Selected
I applied via Naukri.com and was interviewed in Oct 2023. There were 4 interview rounds.
General Aptitude Exam
(2 Questions)
- Q1. About Ourselves and educational background
- Q2. Technical Skills
(1 Question)
- Q1. Discussion one on one on the topic
Komara Sai Kiran
Selected
I applied via Approached by Company and was interviewed in Oct 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Introduction of your self
- Q2. What will do if you get better opportunity
- Q3. How can you handle a customer
- Ans.
I can handle a customer by actively listening, empathizing with their concerns, providing solutions, and ensuring their satisfaction.
Listen attentively to the customer's issue
Empathize with their frustration or concerns
Offer solutions or alternatives to resolve the problem
Ensure the customer is satisfied with the resolution
Maintain a positive and professional attitude throughout the interaction
Basics of the aptitude and basics of how to deal with a customer.
Interview Preparation Tips
(5 Questions)
- Q1. Tell me about your self?
- Q2. Why do you want to join Tech Mahindra?
- Q3. Why do you want CSA job role?
- Q4. What do you know about BPO
- Ans.
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.
BPO companies offer services such as customer support, technical support, sales, and back-office operations.
Outsourcing to BPO companies can help businesses reduce costs and focus on core activities.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
BPO industry ...
- Q5. How will you manager to travel during late shift?
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed in Feb 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me your self ?
- Q2. Speak in English 2 minutes any topic?
- Ans.
The importance of effective communication in customer service
Effective communication is key in customer service to understand and address customer needs
Active listening is crucial to show empathy and provide appropriate solutions
Clear and concise language helps avoid misunderstandings and build trust
Non-verbal communication such as body language and tone of voice also play a significant role
Examples: handling a custome...
(1 Question)
- Q1. Tell me your self ?
An aptitude test is used to assess a person's ability to learn or perform a particular task.
Interview Preparation Tips
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
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Tech Mahindra Customer Service Associate Interview Process for Freshers
based on 12 interviews
3 Interview rounds
- Resume Shortlist Round
- HR Round
- One-on-one Round
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Tech Mahindra Customer Service Associate Reviews and Ratings
based on 1.1k reviews
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