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Tech Mahindra Customer Service Agent Interview Questions and Answers

Updated 2 Sep 2023

Tech Mahindra Customer Service Agent Interview Experiences

2 interviews found

I applied via Naukri.com and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself?
  • Q2. Tell me about a topic?
  • Q3. Tell me about your area where you were live?
  • Q4. They were give you writing a paragraph if you qualify round 1&2 on your choice or her.
  • Q5. After round 1,2,3&4 there another self introduction or note that
Round 3 - Aptitude Test 

They were told to write a topice as well as about yourself some regular questions!

Interview Preparation Tips

Interview preparation tips for other job seekers - Very simple test but take full day to interview, and also salary will be low.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It was a versant test. Communications

Round 3 - HR 

(1 Question)

  • Q1. Tell me about your self
Round 4 - Behavioral 

(3 Questions)

  • Q1. Talk about your favorite cartoon caracter
  • Q2. Why did you chose this company
  • Q3. What are your future plans, meaning in the company

Customer Service Agent Interview Questions Asked at Other Companies

asked in PayPal
Q1. What js E cheque ? And what is the time for its clearance
Q2. Tell us one thing that is very important to deliver the excellent ... read more
Q3. Tell me about online shopping and teleperformance, covid 19 etc?
Q4. Tell me the specifications of your mobile?
Q5. What is your approach to creating sales strategies for technical ... read more

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. A-Z in MySQL, programming languages(only concepts)

I applied via Campus Placement and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Basics about .Net and SQl server
  • Q2. What are triggers
  • Ans. 

    Triggers are database objects that automatically execute in response to certain events or changes in data.

    • Triggers are used to enforce business rules or data integrity.

    • They can be used to audit changes to data.

    • Triggers can be set to execute before or after an event, such as an insert, update, or delete operation.

    • They can be defined on tables, views, or schemas.

    • Examples of triggers include sending an email notification ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest. They prefer learnability over current knowledge

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. Very basic java and react (mostly theory )

Interview Preparation Tips

Interview preparation tips for other job seekers - Average Joe can clear it

I applied via Naukri.com and was interviewed in Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Normal Accounts related question like describe Depreciation, ammortization, and what do you mean by Reporting (RTR Activity).
  • Q2. Some interviewer may ask what do you mean by EBITDA as in my case be prepared for this type of bouncers as well .
  • Q3. Then they will ask you your previous work related question. In my case they ask if there is GL to SL mismatch what will you do to solve it.
  • Q4. Then why do we do depreciation of companies what is the need for it
  • Ans. 

    Depreciation is necessary to allocate the cost of an asset over its useful life.

    • Depreciation helps in matching the cost of an asset with the revenue it generates.

    • It allows for the recognition of the wear and tear, obsolescence, and loss of value of assets over time.

    • Depreciation expense reduces taxable income, resulting in tax savings for companies.

    • It helps in determining the true profitability and financial position of...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident remember it's not that the interviewer knows everything but be convincing don't say blah blah if you don't know anything .
Read the basics and if you are experienced be sure to explain every detail of how you used to do work.
Best of luck.

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Java Basic questions and Git

Interview Preparation Tips

Interview preparation tips for other job seekers - After selection they haven't rolled the offer and put the profile on hold and then doesn't pick calls.

I applied via Campus Placement and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

The first round was an aptitude test with questions ranging from basic mathematical concepts to logical/analytical questions. English was also included in the test. The difficulty was medium and I was able to solve 70-80% of the questions.

Round 2 - Coding Test 

Two coding questions were the part of the test. I was supposed to solve and pass all the test cases for both the questions. The coding questions tested my knowledge in the field of arrays, loops and pointers. I was able to solve one and partially solve another.

Round 3 - Technical 

(1 Question)

  • Q1. The interview was a mixture of both HR as well as Technical. I was asked decent questions and tested my knowledge in the fundamentals of programming.

Interview Preparation Tips

Topics to prepare for LTIMindtree Software Engineer interview:
  • Python
  • Java
  • Full Stack
Interview preparation tips for other job seekers - Make sure that you are good in the fundamentals of Programming(if you are looking for an IT job) or just be good at a particular thing which perfectly suites your current necessities and also helps your career to grow in the future. Do not be disheartened if things do not go your way, there is always hope and a lot of companies would like to hire an intelligent candidate like you.
Cheers :)

I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Interfaces
  • Q2. Oop concepts

Interview Preparation Tips

Interview preparation tips for other job seekers - I interviewed for software engineer profile. Interview process were easy 1st apti round 2nd pseudo code round 3rd technical and HR. It was quite easy.

I applied via Walk-in and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They ask only basics of programming languages which are mentioned in resume

Interview Preparation Tips

Interview preparation tips for other job seekers - Be good in communication skills and be aware of general questions.

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Agent interview?
Tech Mahindra interview process usually has 3-4 rounds. The most common rounds in the Tech Mahindra interview process are Resume Shortlist, Aptitude Test and HR.
How to prepare for Tech Mahindra Customer Service Agent interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Back Office, Email Support, bpo, email process and non voice.
What are the top questions asked in Tech Mahindra Customer Service Agent interview?

Some of the top questions asked at the Tech Mahindra Customer Service Agent interview -

  1. They were give you writing a paragraph if you qualify round 1&2 on your choice ...read more
  2. After round 1,2,3&4 there another self introduction or note t...read more

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Tech Mahindra Customer Service Agent Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Tech Mahindra Customer Service Agent Salary
based on 26 salaries
₹1.2 L/yr - ₹5.5 L/yr
6% less than the average Customer Service Agent Salary in India
View more details

Tech Mahindra Customer Service Agent Reviews and Ratings

based on 16 reviews

2.9/5

Rating in categories

3.0

Skill development

3.2

Work-life balance

3.0

Salary

2.8

Job security

2.9

Company culture

2.7

Promotions

2.8

Work satisfaction

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