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Synchrony Customer Service Executive Interview Questions and Answers for Experienced
Synchrony Customer Service Executive Interview Experiences for Experienced
3 interviews found
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Brief your Work Experience? Need to be clear and crispy and genuine.
- Q2. Worked in Dell International Service
Versant around?
Need to be have clear vocal voice and avoid fake accent.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.
(1 Question)
- Q1. Will be fine if you get 90 calls a day?
- Ans.
Yes, I am comfortable handling a high volume of calls and have experience in managing multiple tasks efficiently.
I have experience in handling high call volumes in my previous roles.
I am skilled in multitasking and can prioritize effectively to ensure all calls are handled promptly.
I am confident in my ability to provide excellent customer service even under pressure.
I am open to feedback and constantly strive to impro...
(1 Question)
- Q1. How will you handle an irate customer
- Ans.
I will listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Work towards finding a solution to the problem
Offer compensation if necessary
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.
General questions to check grammar and how good you are at understanding foreigners.
(2 Questions)
- Q1. Mostly about our previous experiences and about our skills.
- Q2. About the process like what kind of work I used to do and why I decided to change.
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I applied via Job Fair and was interviewed in Dec 2021. There were 3 interview rounds.
(1 Question)
- Q1. I got a call in assessment wanted to resolve the credit card issue of the customer where the amout was getting credited automatically.......i resolved the issue by giving the resolution from checking the u...
- Ans. In assessment they have given the key points ...by checking the points of the previous transmission of the cx .
(1 Question)
- Q1. I spoke to HR they asked me about self introduction and gave a topic to talk .what do u know about banking ? And asked me some questions based o credit card
- Ans. I gave introduction about myseft about my education and by work experience about my precious job .....and spoke on the topking which was given about banking ....and spoke about credit card on ny Dailey bases
Interview Preparation Tips
- Customer Service
- Technical Support
- Credit
- Issue resolution
- Social Media
- Telecommunication
- Flexible
- C++
- C programing
I applied via Company Website and was interviewed in Sep 2022. There were 3 interview rounds.
(1 Question)
- Q1. Need to speak on any topic, more focus on communication
(1 Question)
- Q1. Be confident in your conversation, never give fake experiences they do a thorough background check
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.
Behavioural test like 60 questions.
(2 Questions)
- Q1. About Trade life cycle
- Ans. TLC means trade goes from stages like Initiation to reconciliation. Stages are, Trade initiation, execution, capture, affirmation, validation, verification, confirmation, settlement, reconciliation.
- Q2. What is Asset Management?
- Ans.
Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.
Asset management involves tracking, maintaining, and disposing of assets.
It includes activities such as inventory management, maintenance scheduling, and financial planning.
Asset management aims to ensure assets are utilized efficiently and effectively.
Examples of assets that can be managed include physi...
Interview Preparation Tips
- Investment Banking
- CIBOP
Customer Service Executive Interview Questions & Answers
JPMorgan Chase & Co.
Anonymous
posted on 25 Apr 2024
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Why would you like to apply here
- Q2. Tell me something about yourself
(1 Question)
- Q1. Explain the gap in employment during covid
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Jul 2022. There were 3 interview rounds.
Topics shared at that moment we have to speak for 2mins
(2 Questions)
- Q1. Tell about yourself
- Q2. Why do you want to work here
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
JPMorgan Chase & Co.
Mutahir Pasha
posted on 14 Jun 2024
(2 Questions)
- Q1. Tell me something about yourself which is not on your resume?
- Q2. Which metric is important? AHT or CSAT?
- Ans.
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
CSAT directly reflects how satisfied customers are with the service provided
AHT only measures the efficiency of handling customer inquiries, not the quality of service
Focusing on CSAT can lead to improved customer loyalty and retention
AHT can be important for operational efficiency, but should not be prioritized ove
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
HSBC Group
Roopali S Jadhav
posted on 6 Jan 2022
Interview Questionnaire
2 Questions
- Q1. Self Introduction
- Q2. About company wt do you know
Interview Preparation Tips
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Synchrony Customer Service Executive Interview Process for Experienced
based on 3 interviews
1 Interview rounds
- Resume Shortlist Round
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Synchrony Customer Service Executive Reviews and Ratings
based on 34 reviews
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255
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Senior Analyst
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Senior Representative
229
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159
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