Sykes Business Services Of India Team Manager Interview Questions and Answers

I have been with Concentrix for 3 years.

• I have been with Concentrix for 3 years.

• I started working at Concentrix in 2018.

• I have gained valuable experience during my time at Concentrix.

I have over 5 years of experience in team management and have consistently delivered results. You should hire me because of my proven track record of leading successful teams.

• I have successfully managed a team of 15 individuals in my previous role, leading them to exceed quarterly targets by 20%

• I have strong communication and interpersonal skills, which have helped me effectively resolve conflicts within the team and i...read more

Communication with banking customers involves effective listening, clear messaging, and building trust.

• Active listening to understand customer needs and concerns

• Using clear and concise language to explain banking products and services

• Building trust through transparency and follow-up

• Providing personalized solutions to meet customer needs

• Handling complaints and resolving issues promptly and professionally

I handle conflict management by addressing issues directly and promoting open communication.

• Address conflicts promptly and directly

• Encourage open communication between parties involved

• Listen actively to understand all perspectives

• Seek common ground and work towards a mutually beneficial solution

• Follow up to ensure resolution and prevent future conflicts