Sutherland Healthcare Solutions NON Voice Interview Questions and Answers

Q1. Walk me through your resume
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Q1. Do you have any idea about the role
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Q1. Tell about yourself
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English aptitude test will he happend

It is easy to crack and all question like basic math, reasoning

Q1. Second round is face to face they ask question based upon our resume
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Q2. What is your hobbies and interest
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Besic math's tricks,Account,Besic question.

Group discussion for simple question.

Q1. Tell me about yourself
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Q2. What do you know about BPO services
Ans. 
BPO services refer to outsourcing business processes to third-party service providers to improve efficiency and reduce costs.
• BPO stands for Business Process Outsourcing

• Common BPO services include customer support, technical support, data entry, and back-office operations

• Companies often outsource BPO services to countries like India, the Philippines, and Eastern Europe for cost savings

• BPO services can help companies foc...read more
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Q1. He ask about my self and about general knowledge
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Q2. Nothing else he asked
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Q3. He asked about my graduated certificate
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Q4. I'm very surprised that hr talk with me so softly and politely about my goals and aim
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Yeah they gave a aptitude test because they need to know our knowledge as well as language proficiency.

Q1. They ask about my self and my previous work details and salary expectation,and they analyse my skill
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Q1. They ask, Are you Flexible to work at any shift bases
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Q2. Why did you decide to apply to this role. What experience do you have that would be relevant to this role.
Ans. 
I decided to apply to this role because of my strong interest in the company's mission and the opportunity to utilize my skills in a non-voice process.
• I have previous experience working in a similar non-voice process role at XYZ company.

• I have excellent written communication skills, which are essential for this role.

• I am proficient in using various software and tools required for non-voice processes.

• I have a strong att...read more
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my skills, experience, and the industry standards.
• Research the average salary range for Voice Process Executives in the industry

• Consider your skills, experience, and qualifications

• Be prepared to negotiate and discuss benefits and growth opportunities

• Avoid giving a specific number, instead focus on the value you can bring to the company
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Q2. Share details of your previous job.
Ans. 
I worked as a Voice Process Executive at XYZ Company.
• Handled inbound and outbound calls from customers

• Provided assistance and resolved customer queries

• Maintained accurate records of customer interactions

• Followed company guidelines and protocols

• Met or exceeded performance targets
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Q3. What is your family background?
Ans. 
My family background is diverse and culturally rich, with members from different professions and backgrounds.
• My father is a doctor and my mother is a teacher.

• I have two siblings, one is an engineer and the other is a lawyer.

• We come from a close-knit family that values education and hard work.

• Our family gatherings are always filled with laughter, delicious food, and interesting conversations.

• We have a tradition of celeb...read more
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Q4. Why are you looking for a change?
Ans. 
Looking for growth opportunities and a new challenge in my career.
• Seeking new challenges and opportunities for personal and professional growth.

• Want to expand my skill set and learn new things.

• Looking for a more dynamic and stimulating work environment.

• Seeking better career prospects and advancement opportunities.

• Want to work with a company that aligns with my values and goals.

• Desire to contribute to a larger team and ...read more
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Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced Voice Process Executive with a strong background in customer service and communication skills.
• Experienced in handling customer queries and providing solutions

• Proficient in using voice process tools and software

• Excellent communication skills, both verbal and written

• Ability to handle high call volumes and work under pressure

• Strong problem-solving and decision-making abilities

• Proven track ...read more
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Q6. Looking for good position for this company
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Q7. Looking for good positions for this company
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