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EXL Service Voice Process Executive Interview Questions and Answers

Updated 30 Sep 2024

EXL Service Voice Process Executive Interview Experiences

1 interview found

Voice Process Executive Interview Questions & Answers

user image Preeti Chaudhery

posted on 30 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a dedicated and hardworking individual with a passion for customer service and communication.

    • I have a background in customer service and have worked in call centers for the past 3 years.

    • I am fluent in English and have excellent communication skills.

    • I am a quick learner and adapt well to new environments and technologies.

    • I am a team player and enjoy working collaboratively to achieve goals.

    • I am detail-oriented and

  • Answered by AI
  • Q2. Any planned leave reauired in future
  • Ans. 

    No planned leave required in the near future.

    • No planned leave needed at the moment

    • Fully committed to work and available for any required shifts

    • Willing to adjust schedule if needed

  • Answered by AI
Round 2 - Aptitude Test 

Speechx round with speaking and english skills to be tested upon

Round 3 - One-on-one 

(2 Questions)

  • Q1. Why you are fit for the role
  • Ans. 

    I have strong communication skills, experience in customer service, and a passion for helping others.

    • I have excellent verbal and written communication skills

    • I have previous experience in customer service roles

    • I am empathetic and enjoy helping others resolve their issues

  • Answered by AI
  • Q2. What do you know abou EXL
  • Ans. 

    EXL is a global company that provides business process solutions and analytics services.

    • EXL stands for 'ExlService Holdings, Inc.'

    • It is a leading operations management and analytics company.

    • EXL offers services in areas such as finance and accounting, healthcare, insurance, and more.

    • The company has offices in multiple countries including the United States, India, the Philippines, and Romania.

  • Answered by AI

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Technical questions, regarding the position I was interviewed for.
  • Ans. Always ask for JD from the HR when they first call you for the position. The job description will tell you what to prepare for. The interviewers are (for any company) non nonsense people (at least you should presume so) and are looking for precise answers.
  • Answered Anonymously
  • Q2. Work history
  • Ans. Chronological, from latest down, clear and precise
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't say vague things, it will give an impression that you are making things up, while you don't know any thing about it.

Senior Associate Interview Questions & Answers

Netscribes user image Rituparna Dutta Roy

posted on 10 Oct 2022

I applied via Approached by Company and was interviewed before Oct 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Work experience, educational background, notice period
Round 3 - Copy editing test 

(1 Question)

  • Q1. It was a written test. No verbal questions were asked.
Round 4 - PM interview 

(1 Question)

  • Q1. Educational background, work experience in details, salary expectations, and a few situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Be your authentic self - do not project something that's not part of your overall personality
2. Follow the STAR approach while explaining your past work experience. Back your explanation with details in a crisp, concise manner
3. Review the question in your head and then reply instead of saying something random. It's absolutely fine to pause and phrase the answer the before replying
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Related to the proces they are hiring for

Round 3 - HR 

(2 Questions)

  • Q1. Question Related to the Process
  • Q2. Depend on what process you are hiring for. Questions will be from the related.

Interview Preparation Tips

Interview preparation tips for other job seekers - Freshers Go For It. But dont stay more than 1-2 years
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Your past experience
  • Q2. Why are you interested in this position?
Round 2 - Aptitude Test 

Online reputation related questions with real case studies.

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is ORM and tell me best practices?
  • Ans. 

    ORM stands for Object-Relational Mapping, a programming technique for converting data between incompatible type systems in object-oriented programming languages.

    • ORM helps in mapping objects to database tables and vice versa

    • Avoid using ORM for complex queries as it can lead to performance issues

    • Use lazy loading to optimize performance by loading data only when needed

  • Answered by AI
  • Q2. How do you handle work pressure?

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic accounting questions
Round 3 - Technical 

(1 Question)

  • Q1. Questions related to work done in the past
Round 4 - One-on-one 

(1 Question)

  • Q1. Introduction about ourself
  • Ans. 

    I am a dedicated and experienced professional with a strong background in project management and team leadership.

    • Over 8 years of experience in project management

    • Proven track record of successfully leading cross-functional teams

    • Strong communication and problem-solving skills

    • Proficient in using project management tools such as Asana and Trello

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Too much of work pressure
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why did you apply to S&P
  • Q2. Do you know SqL or C Sharp
  • Ans. 

    Yes, I know both SQL and C#.

    • I have experience in writing SQL queries for database management.

    • I have worked on C# projects for developing desktop and web applications.

    • I am familiar with object-oriented programming concepts and database design principles.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Great internal growth, but lacks on pay. Company is moving in the B right direction.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What are fixed income securities?
  • Ans. 

    Fixed income securities are investments that pay a fixed interest or dividend income until maturity.

    • Fixed income securities include bonds, treasury bills, certificates of deposit, and preferred stocks.

    • Investors receive regular interest payments from fixed income securities.

    • The principal amount is returned to the investor at maturity.

    • Fixed income securities are considered less risky than stocks but offer lower potential

  • Answered by AI
  • Q2. What are diff types of bonds?
  • Ans. 

    Different types of bonds include corporate bonds, government bonds, municipal bonds, and savings bonds.

    • Corporate bonds are issued by corporations to raise capital.

    • Government bonds are issued by governments to finance public projects.

    • Municipal bonds are issued by local governments or agencies.

    • Savings bonds are issued by the U.S. Treasury to individual investors.

    • Other types of bonds include convertible bonds, high-yield

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2024. There were 2 interview rounds.

Round 1 - Case Study 

Preparing Investment memorandum

Round 2 - Technical 

(2 Questions)

  • Q1. All about modelling and core finance questions
  • Q2. Dcf based questiins kpis
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Technical 

(1 Question)

  • Q1. They asked basic financial modelling questions like WACC, depreciation, debt and revenue model etc.
Round 2 - Aptitude Test 

They have given a case study to prepare a financial model with DCF in the weekend.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just practice the basic things of financial model and practice it on some companies.

EXL Service Interview FAQs

How many rounds are there in EXL Service Voice Process Executive interview?
EXL Service interview process usually has 3 rounds. The most common rounds in the EXL Service interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for EXL Service Voice Process Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at EXL Service. The most common topics and skills that interviewers at EXL Service expect are International Voice Process, English Language, International BPO, Verbal Communication and voice support.

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EXL Service Voice Process Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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