Sutherland Healthcare Solutions Non Voice Process Associate Interview Questions and Answers

Q1. Tell me something about yourself
Ans. 
I am a dedicated and hardworking individual with a passion for customer service and communication.
• I have a background in customer service and have worked in call centers for the past 3 years.

• I am fluent in English and have excellent communication skills.

• I am a quick learner and adapt well to new environments and technologies.

• I am a team player and enjoy working collaboratively to achieve goals.

• I am detail-oriented and
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Q2. Any planned leave reauired in future
Ans. 
No planned leave required in the near future.
• No planned leave needed at the moment

• Fully committed to work and available for any required shifts

• Willing to adjust schedule if needed
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Speechx round with speaking and english skills to be tested upon

Q1. Why you are fit for the role
Ans. 
I have strong communication skills, experience in customer service, and a passion for helping others.
• I have excellent verbal and written communication skills

• I have previous experience in customer service roles

• I am empathetic and enjoy helping others resolve their issues
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Q2. What do you know abou EXL
Ans. 
EXL is a global company that provides business process solutions and analytics services.
• EXL stands for 'ExlService Holdings, Inc.'

• It is a leading operations management and analytics company.

• EXL offers services in areas such as finance and accounting, healthcare, insurance, and more.

• The company has offices in multiple countries including the United States, India, the Philippines, and Romania.
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Q1. Walk me through your resume
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Q1. Do you have any idea about the role
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It is easy to crack and all question like basic math, reasoning

Q1. Second round is face to face they ask question based upon our resume
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Q2. What is your hobbies and interest
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Q1. Tell about yourself
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English aptitude test will he happend

Besic math's tricks,Account,Besic question.

Group discussion for simple question.

Q1. Tell me about yourself
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Q2. What do you know about BPO services
Ans. 
BPO services refer to outsourcing business processes to third-party service providers to improve efficiency and reduce costs.
• BPO stands for Business Process Outsourcing

• Common BPO services include customer support, technical support, data entry, and back-office operations

• Companies often outsource BPO services to countries like India, the Philippines, and Eastern Europe for cost savings

• BPO services can help companies foc...read more
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Q1. He ask about my self and about general knowledge
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Q2. Nothing else he asked
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Q3. He asked about my graduated certificate
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Q4. I'm very surprised that hr talk with me so softly and politely about my goals and aim
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Yeah they gave a aptitude test because they need to know our knowledge as well as language proficiency.