Sutherland Healthcare Solutions Voice Process Executive Interview Questions and Answers

Q1. Walk me through your resume
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Q1. Do you have any idea about the role
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Q1. Tell about yourself
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English aptitude test will he happend

It is easy to crack and all question like basic math, reasoning

Q1. Second round is face to face they ask question based upon our resume
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Q2. What is your hobbies and interest
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Q1. Tell me something about yourself
Ans. 
I am a dedicated and hardworking individual with a passion for customer service and communication.
• I have a background in customer service and have worked in call centers for the past 3 years.

• I am fluent in English and have excellent communication skills.

• I am a quick learner and adapt well to new environments and technologies.

• I am a team player and enjoy working collaboratively to achieve goals.

• I am detail-oriented and
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Q2. Any planned leave reauired in future
Ans. 
No planned leave required in the near future.
• No planned leave needed at the moment

• Fully committed to work and available for any required shifts

• Willing to adjust schedule if needed
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Speechx round with speaking and english skills to be tested upon

Q1. Why you are fit for the role
Ans. 
I have strong communication skills, experience in customer service, and a passion for helping others.
• I have excellent verbal and written communication skills

• I have previous experience in customer service roles

• I am empathetic and enjoy helping others resolve their issues
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Q2. What do you know abou EXL
Ans. 
EXL is a global company that provides business process solutions and analytics services.
• EXL stands for 'ExlService Holdings, Inc.'

• It is a leading operations management and analytics company.

• EXL offers services in areas such as finance and accounting, healthcare, insurance, and more.

• The company has offices in multiple countries including the United States, India, the Philippines, and Romania.
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my skills, experience, and the industry standards.
• Research the average salary range for Voice Process Executives in the industry

• Consider your skills, experience, and qualifications

• Be prepared to negotiate and discuss benefits and growth opportunities

• Avoid giving a specific number, instead focus on the value you can bring to the company
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Q2. Share details of your previous job.
Ans. 
I worked as a Voice Process Executive at XYZ Company.
• Handled inbound and outbound calls from customers

• Provided assistance and resolved customer queries

• Maintained accurate records of customer interactions

• Followed company guidelines and protocols

• Met or exceeded performance targets
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Q3. What is your family background?
Ans. 
My family background is diverse and culturally rich, with members from different professions and backgrounds.
• My father is a doctor and my mother is a teacher.

• I have two siblings, one is an engineer and the other is a lawyer.

• We come from a close-knit family that values education and hard work.

• Our family gatherings are always filled with laughter, delicious food, and interesting conversations.

• We have a tradition of celeb...read more
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Q4. Why are you looking for a change?
Ans. 
Looking for growth opportunities and a new challenge in my career.
• Seeking new challenges and opportunities for personal and professional growth.

• Want to expand my skill set and learn new things.

• Looking for a more dynamic and stimulating work environment.

• Seeking better career prospects and advancement opportunities.

• Want to work with a company that aligns with my values and goals.

• Desire to contribute to a larger team and ...read more
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Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced Voice Process Executive with a strong background in customer service and communication skills.
• Experienced in handling customer queries and providing solutions

• Proficient in using voice process tools and software

• Excellent communication skills, both verbal and written

• Ability to handle high call volumes and work under pressure

• Strong problem-solving and decision-making abilities

• Proven track ...read more
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Q6. Looking for good position for this company
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Q7. Looking for good positions for this company
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Q1. He ask about my self and about general knowledge
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Q2. Nothing else he asked
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Q3. He asked about my graduated certificate
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Q4. I'm very surprised that hr talk with me so softly and politely about my goals and aim
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Yeah they gave a aptitude test because they need to know our knowledge as well as language proficiency.

Q1. Tell me something abouvyourself
Ans. 
I am a dedicated and experienced professional with a strong background in customer service and communication skills.
• I have over 5 years of experience in customer service roles

• I am fluent in multiple languages including English, Spanish, and French

• I have a proven track record of exceeding sales targets and providing excellent customer support
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Q2. Why you want to work with EXL
Ans. 
I want to work with EXL because of its reputation for providing excellent international voice process services and opportunities for career growth.
• EXL has a strong reputation in the industry for providing high-quality international voice process services.

• I am impressed by EXL's commitment to employee development and growth opportunities.

• I believe that working at EXL will allow me to enhance my skills and advance my car
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