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Sutherland Global Services Service Delivery Manager Interview Questions and Answers

Updated 4 Apr 2024

Sutherland Global Services Service Delivery Manager Interview Experiences

1 interview found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. HR only enquires about your profile and work experience and usually only works to coordinate between you and interviewers.
Round 2 - One-on-one 

(2 Questions)

  • Q1. Here is where they ask about your overalls
  • Q2. You know what to do.

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Interview questions from similar companies

I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees

Interview Preparation Tips

Interview preparation tips for other job seekers - Looking forward to meet.

I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. It includes managerial round
Round 3 - HR 

(1 Question)

  • Q1. More on process related

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple and if you are unaware of any answers be straight forward with answers

I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. About SAP project delivery for AMS
Round 3 - Behavioral 

(1 Question)

  • Q1. About fitment, role etc
Round 4 - HR 

(1 Question)

  • Q1. Salary and designation negotiation

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall the process was smooth. It was for Senior Manager position

I applied via Naukri.com and was interviewed in Apr 2021. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Simple Interview if you have your Domain Knowledge -Easy Crack
  • Q2. Domain , Cloud Experience , people manager responsibilities and Risk mitigation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident -Know what you are applying for - understand the GD , Check if you fit and the proceed - good luck

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Operations & People Management
  • Q2. Process & Business Improvements, Client Management.

Interview Preparation Tips

Interview preparation tips for other job seekers - Teleperformance is a brilliant Organization to be a part of. Extremely people centric and Customer and Client oriented. Brings in a lot of value to the Clients. Culturally Teleperformance is very strong as well as grounded. Ethics and Integrity forms a crucial part of it's DNA.
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Automation habdled
Round 2 - Technical 

(1 Question)

  • Q1. Approach on service desk delivery
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Mar 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
  • Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
Round 2 - Technical 

(3 Questions)

  • Q1. Previous Experience and Challenges.
  • Q2. How are metrics tracked.
  • Ans. 

    Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.

    • Utilize automated monitoring tools to track key performance indicators in real-time

    • Collect data manually through surveys, interviews, and observations to gather qualitative feedback

    • Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions

    • Implement a balanced scorecar...

  • Answered by AI
  • Q3. Rest all on the expectations and when can I join.

Interview Questionnaire 

2 Questions

  • Q1. About yourself
  • Ans. Kindly tell something different,not like your name and then your exprience.
  • Answered Anonymously
  • Q2. Define the current role
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 3 - One-on-one 

(1 Question)

  • Q1. How to you manage client escalation
  • Ans. 

    Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.

    • Address the issue promptly to prevent it from escalating further

    • Understand the root cause of the escalation to effectively address the underlying problem

    • Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Great Company to work. Good Job security.
Contribute & help others!
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Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Service Delivery Manager interview?
Sutherland Global Services interview process usually has 2 rounds. The most common rounds in the Sutherland Global Services interview process are HR and One-on-one Round.
How to prepare for Sutherland Global Services Service Delivery Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Service Delivery, Service Delivery Management, Recruitment, Service Quality and Talent Acquisition.

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Sutherland Global Services Service Delivery Manager Interview Process

based on 1 interview

Interview experience

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Poor
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Sutherland Global Services Service Delivery Manager Salary
based on 51 salaries
₹5 L/yr - ₹21 L/yr
28% less than the average Service Delivery Manager Salary in India
View more details

Sutherland Global Services Service Delivery Manager Reviews and Ratings

based on 9 reviews

2.5/5

Rating in categories

2.5

Skill development

3.0

Work-life balance

2.9

Salary

2.3

Job security

2.9

Company culture

2.6

Promotions

2.7

Work satisfaction

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