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Sutherland Global Services
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I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.
What people are saying about Sutherland Global Services
I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.
I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.
I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.
I applied via Naukri.com and was interviewed in Apr 2021. There were 6 interview rounds.
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.
I was interviewed in Mar 2024.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.
Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.
Address the issue promptly to prevent it from escalating further
Understand the root cause of the escalation to effectively address the underlying problem
Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...
based on 1 interview
Interview experience
based on 9 reviews
Rating in categories
Associate
2.3k
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Associate
1.8k
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Associate
1.6k
salaries
| ₹0 L/yr - ₹0 L/yr |
Associate Manager
1k
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Executive
666
salaries
| ₹0 L/yr - ₹0 L/yr |
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