AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
i
Sutherland Global Services
Compare
Filter interviews by
Clear (1)
Sutherland Global Services Service Delivery Manager Interview Questions and Answers
Sutherland Global Services Service Delivery Manager Interview Experiences
1 interview found
Anonymous
Selected
I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. HR only enquires about your profile and work experience and usually only works to coordinate between you and interviewers.
(2 Questions)
- Q1. Here is where they ask about your overalls
- Q2. You know what to do.
What people are saying about Sutherland Global Services
Interview questions from similar companies
I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees
Interview Preparation Tips
I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.
(1 Question)
- Q1. It includes managerial round
(1 Question)
- Q1. More on process related
Interview Preparation Tips
I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.
(1 Question)
- Q1. About SAP project delivery for AMS
(1 Question)
- Q1. About fitment, role etc
(1 Question)
- Q1. Salary and designation negotiation
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Apr 2021. There were 6 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Simple Interview if you have your Domain Knowledge -Easy Crack
- Q2. Domain , Cloud Experience , people manager responsibilities and Risk mitigation
Interview Preparation Tips
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Operations & People Management
- Q2. Process & Business Improvements, Client Management.
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.
(1 Question)
- Q1. Automation habdled
(1 Question)
- Q1. Approach on service desk delivery
(1 Question)
- Q1. Salary negotiation
Selected
I was interviewed in Mar 2024.
(2 Questions)
- Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
- Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
(3 Questions)
- Q1. Previous Experience and Challenges.
- Q2. How are metrics tracked.
- Ans.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
- Q3. Rest all on the expectations and when can I join.
Interview Questionnaire
2 Questions
- Q1. About yourself
- Ans. Kindly tell something different,not like your name and then your exprience.
- Q2. Define the current role
Selected
I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. How to you manage client escalation
- Ans.
Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.
Address the issue promptly to prevent it from escalating further
Understand the root cause of the escalation to effectively address the underlying problem
Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...
Interview Preparation Tips
Sutherland Global Services Interview FAQs
Recently Viewed
INTERVIEWS
Virtusa Consulting Services
No Interviews
INTERVIEWS
Zoom Video Communications
No Interviews
INTERVIEWS
DXC Technology
No Interviews
INTERVIEWS
Hewlett Packard Enterprise
No Interviews
INTERVIEWS
Amazon
5.6k top interview questions
INTERVIEWS
Kirloskar Oil Engines
No Interviews
INTERVIEWS
Techverito Software Solutions
No Interviews
INTERVIEWS
JSW Steel
No Interviews
INTERVIEWS
Datamini Technologies
No Interviews
INTERVIEWS
First American Corporation
No Interviews
Tell us how to improve this page.
Sutherland Global Services Interviews By Designations
- Sutherland Global Services Customer Service Associate Interview Questions
- Sutherland Global Services Associate Interview Questions
- Sutherland Global Services Customer Service Executive Interview Questions
- Sutherland Global Services Senior Associate Interview Questions
- Sutherland Global Services Non Voice Process Associate Interview Questions
- Sutherland Global Services Customer Care Executive Interview Questions
- Sutherland Global Services Non Voice Customer Care Executive Interview Questions
- Sutherland Global Services Voice Process Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Delivery Boy Interview Questions
- Delivery Manager Interview Questions
- Delivery Lead Interview Questions
- Senior Delivery Manager Interview Questions
- Service Delivery Leader Interview Questions
- Technical Delivery Manager Interview Questions
- Delivery Executive Interview Questions
- Delivery Module Lead Interview Questions
- Show more
Sutherland Global Services Service Delivery Manager Interview Process
based on 1 interview
Interview experience
Service Delivery Manager Interview Questions from Similar Companies
Fast track your campus placements
Sutherland Global Services Service Delivery Manager Reviews and Ratings
based on 9 reviews
Rating in categories
|
Associate
2.3k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Senior Associate
1.8k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
1.6k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Associate Manager
1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
666
salaries
| ₹0 L/yr - ₹0 L/yr |
Genpact
Concentrix Corporation
Teleperformance
Wipro
- Home >
- Interviews >
- Sutherland Global Services Interview Questions >
- Sutherland Global Services Service Delivery Manager Interview Questions
