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FIS Service Delivery Manager Interview Questions and Answers

Updated 23 Aug 2022

FIS Service Delivery Manager Interview Experiences

1 interview found

I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. How do you manage the annual ratings?
  • Ans. 

    Annual ratings are managed through a performance management system that includes goal setting, regular feedback, and performance evaluations.

    • Set clear and measurable goals for each employee at the beginning of the year

    • Provide regular feedback and coaching throughout the year to ensure employees are on track to meet their goals

    • Conduct formal performance evaluations at the end of the year to assess employee performance a...

  • Answered by AI
  • Q2. How do you handle non performing team member?
  • Q3. How do you handle major issues?
  • Q4. How do u handle escalations?

Interview Preparation Tips

Topics to prepare for FIS Service Delivery Manager interview:
  • People management
  • Public cloud
  • Networking
Interview preparation tips for other job seekers - Be confident while answering. Just say what you did in your current role

Interview questions from similar companies

I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees

Interview Preparation Tips

Interview preparation tips for other job seekers - Looking forward to meet.

I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. It includes managerial round
Round 3 - HR 

(1 Question)

  • Q1. More on process related

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple and if you are unaware of any answers be straight forward with answers

Interview Questionnaire 

2 Questions

  • Q1. About yourself
  • Ans. Kindly tell something different,not like your name and then your exprience.
  • Answered Anonymously
  • Q2. Define the current role
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Automation habdled
Round 2 - Technical 

(1 Question)

  • Q1. Approach on service desk delivery
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. What was the reason for leaving previous job
  • Q2. Better prospects
Round 2 - Technical 

(2 Questions)

  • Q1. Tell me something about your self and the achievements in previous jobs
  • Q2. Technical questions on your job profile
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Service Delivery management
Round 2 - One-on-one 

(1 Question)

  • Q1. Service Delivery management
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

1 hour contained 6 sections of lrdi varc etc

Round 2 - cv shortlist 

(2 Questions)

  • Q1. Give a brief introduction
  • Ans. 

    I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.

    • Managed a team of 20+ service delivery professionals

    • Implemented process improvements resulting in 20% increase in client satisfaction

    • Developed and maintained strong client relationships

  • Answered by AI
  • Q2. Why should we hire you?
  • Ans. 

    I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.

    • Extensive experience in service delivery management

    • Strong leadership and communication skills

    • Ability to drive process improvements and optimize resources

    • Track record of meeting and exceeding KPIs and SLAs

    • Example: Successfully implemented a new ticketing system that improved re

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How big my team and what was the type of daily challenges used handle
  • Q2. Transitions and other areas on delivery and project
Round 3 - One-on-one 

(1 Question)

  • Q1. Same questions as is in first round
Round 4 - HR 

(1 Question)

  • Q1. Current package and expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Shouldn't compare with MNCs originated in other than from India, as management culture and treatment of people varies on various notes.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why TCS and not any other IT services
  • Ans. 

    TCS is a global leader in IT services with a proven track record of delivering high-quality solutions to clients worldwide.

    • TCS has a strong reputation for delivering innovative and reliable IT services

    • TCS has a global presence with a large pool of skilled professionals

    • TCS has a proven track record of successful project delivery for a wide range of clients

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - know about the organisation, it's culture, it's products and be yourself
Contribute & help others!
anonymous
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FIS Interview FAQs

How many rounds are there in FIS Service Delivery Manager interview?
FIS interview process usually has 1 rounds. The most common rounds in the FIS interview process are One-on-one Round.
How to prepare for FIS Service Delivery Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at FIS. The most common topics and skills that interviewers at FIS expect are Citrix, Cloud, DevOps, Kubernetes and Service Delivery Management.

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Join FIS Advancing the way the world pays, banks and investments
FIS Service Delivery Manager Salary
based on 41 salaries
₹12.6 L/yr - ₹32 L/yr
37% more than the average Service Delivery Manager Salary in India
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FIS Service Delivery Manager Reviews and Ratings

based on 6 reviews

4.8/5

Rating in categories

4.9

Skill development

4.9

Work-life balance

4.4

Salary

4.9

Job security

4.8

Company culture

4.4

Promotions

4.8

Work satisfaction

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