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FIS Service Delivery Manager Interview Questions and Answers
FIS Service Delivery Manager Interview Experiences
1 interview found
Anonymous
I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.
(4 Questions)
- Q1. How do you manage the annual ratings?
- Ans.
Annual ratings are managed through a performance management system that includes goal setting, regular feedback, and performance evaluations.
Set clear and measurable goals for each employee at the beginning of the year
Provide regular feedback and coaching throughout the year to ensure employees are on track to meet their goals
Conduct formal performance evaluations at the end of the year to assess employee performance a...
- Q2. How do you handle non performing team member?
- Q3. How do you handle major issues?
- Q4. How do u handle escalations?
Interview Preparation Tips
- People management
- Public cloud
- Networking
What people are saying about FIS
Interview questions from similar companies
I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees
Interview Preparation Tips
I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.
(1 Question)
- Q1. It includes managerial round
(1 Question)
- Q1. More on process related
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. About yourself
- Ans. Kindly tell something different,not like your name and then your exprience.
- Q2. Define the current role
I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.
(1 Question)
- Q1. Automation habdled
(1 Question)
- Q1. Approach on service desk delivery
(1 Question)
- Q1. Salary negotiation
Selected
I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. What was the reason for leaving previous job
- Q2. Better prospects
(2 Questions)
- Q1. Tell me something about your self and the achievements in previous jobs
- Q2. Technical questions on your job profile
Service Delivery Manager Interview Questions & Answers
Hexaware Technologies
Abubacker Ismath Batcha
posted on 24 Apr 2024
Selected
I applied via LinkedIn and was interviewed in Nov 2023. There were 3 interview rounds.
(1 Question)
- Q1. Service Delivery management
(1 Question)
- Q1. Service Delivery management
(1 Question)
- Q1. Salary negotiation
I applied via Campus Placement and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
(2 Questions)
- Q1. Give a brief introduction
- Ans.
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
- Q2. Why should we hire you?
- Ans.
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 4 interview rounds.
(2 Questions)
- Q1. How big my team and what was the type of daily challenges used handle
- Q2. Transitions and other areas on delivery and project
(1 Question)
- Q1. Same questions as is in first round
(1 Question)
- Q1. Current package and expectations
Interview Preparation Tips
(1 Question)
- Q1. Why TCS and not any other IT services
- Ans.
TCS is a global leader in IT services with a proven track record of delivering high-quality solutions to clients worldwide.
TCS has a strong reputation for delivering innovative and reliable IT services
TCS has a global presence with a large pool of skilled professionals
TCS has a proven track record of successful project delivery for a wide range of clients
Interview Preparation Tips
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FIS Service Delivery Manager Reviews and Ratings
based on 6 reviews
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