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FIS Service Delivery Manager Interview Questions and Answers
FIS Service Delivery Manager Interview Experiences
1 interview found
I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.
(4 Questions)
- Q1. How do you manage the annual ratings?
- Ans.
Annual ratings are managed through a performance management system that includes goal setting, regular feedback, and performance evaluations.
Set clear and measurable goals for each employee at the beginning of the year
Provide regular feedback and coaching throughout the year to ensure employees are on track to meet their goals
Conduct formal performance evaluations at the end of the year to assess employee performance a...
- Q2. How do you handle non performing team member?
- Q3. How do you handle major issues?
- Q4. How do u handle escalations?
Interview Preparation Tips
- People management
- Public cloud
- Networking
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Interview questions from similar companies
I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
(2 Questions)
- Q1. Give a brief introduction
- Ans.
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
- Q2. Why should we hire you?
- Ans.
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
Interview Preparation Tips
abhi teja
(2 Questions)
- Q1. Explain a value added project delivered and what is the impact
- Ans.
Implemented a new ticketing system to streamline support processes
Researched and selected a suitable ticketing system based on company needs
Customized the system to align with existing workflows and processes
Provided training to staff on how to use the new system effectively
Monitored and evaluated the impact of the new system on response times and customer satisfaction
Resulted in a 20% decrease in average resolution ti...
- Q2. If you have to set up a new process from a client, what approach would you follow
- Ans.
I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
Understand the client's requirements and objectives
Document the process flow and key steps
Identify stakeholders and their roles
Create a project plan with timelines and milestones
Implement the process with clear commun...
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Jun 2022. There were 6 interview rounds.
(1 Question)
- Q1. Many questions most of were related my technology..
(1 Question)
- Q1. Managerial questions
(1 Question)
- Q1. Managerial round again for some conf.
(1 Question)
- Q1. Managerial by different manager, they were not sure may be
(1 Question)
- Q1. Nothing great.. Mostly salary related
Interview Preparation Tips
Service Delivery Manager Interview Questions & Answers
DXC Technology
Anonymous
posted on 10 Mar 2024
Selected
I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.
(1 Question)
- Q1. What is your experience with Cloud Technolgies? Any recent project which you had faced challenges?
- Ans.
I have extensive experience with Cloud Technologies, including managing migration projects and implementing cloud solutions.
Managed migration of on-premise servers to AWS cloud for a large enterprise
Implemented Azure cloud solutions for a startup company to improve scalability and cost-efficiency
Faced challenges with data security during cloud migration project, resolved by implementing encryption and access controls
(1 Question)
- Q1. Interview with Reporting manager,General topics like understanding your current job roles and responsibilities
Skills evaluated in this interview
Selected
I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. How to you manage client escalation
- Ans.
Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.
Address the issue promptly to prevent it from escalating further
Understand the root cause of the escalation to effectively address the underlying problem
Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...
Interview Preparation Tips
I applied via Naukri.com
(1 Question)
- Q1. What are the challenges you faced during development.
(1 Question)
- Q1. What is your salary expectation
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Feb 2022. There were 4 interview rounds.
(1 Question)
- Q1. You have to explain your technology in details. Read the job descriptions carefully.
(1 Question)
- Q1. Your technical assignments and related terms will play vital role while elaborating your past experiences.
(1 Question)
- Q1. Explain why you applied for the job and the designation you wish for. Remember, irrespective of your past experience, company have full rights to deploy you on specific projects. Be ready !
Interview Preparation Tips
Service Delivery Manager Interview Questions & Answers
DXC Technology
Anonymous
posted on 20 Oct 2021
I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Scenario based questions
- Ans. Be specific on what you have done and experienced. Do not try to tell something which you do not have idea , it may backfire. No one is 100% accurate in the any project , we learn , utilize used cases from past experience, seek help whenever needed and accomplish.
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.
(1 Question)
- Q1. What was your biggest learning in your career?
(1 Question)
- Q1. Why have you left your lst few jobs in a succession of 2 to 2 and a hlaf years each?
Interview Preparation Tips
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FIS Service Delivery Manager Reviews and Ratings
based on 6 reviews
Rating in categories
|
Senior Software Engineer
2.6k
salaries
|  ₹8 L/yr - ₹30 L/yr |
|
Software Engineer
1.6k
salaries
| ₹4.2 L/yr - ₹16 L/yr |
|
Lead Engineer
695
salaries
| ₹7.9 L/yr - ₹22 L/yr |
|
Team Member
660
salaries
| ₹1.8 L/yr - ₹6 L/yr |
|
Senior Leader Engineer
646
salaries
| ₹9.9 L/yr - ₹30.5 L/yr |
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