Accenture
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I applied via Campus Placement and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.
Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.
Address the issue promptly to prevent it from escalating further
Understand the root cause of the escalation to effectively address the underlying problem
Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...
I applied via Referral and was interviewed before May 2021. There was 1 interview round.
I applied via Naukri.com and was interviewed before Jul 2021. There was 1 interview round.
I applied via Referral and was interviewed before Nov 2019. There were 3 interview rounds.
I applied via Approached by Company and was interviewed before Oct 2021. There were 2 interview rounds.
Process knowledge refers to understanding the steps involved in a particular process.
It involves knowing the sequence of steps in a process
It includes knowledge of the inputs, outputs, and resources required for the process
It helps in identifying areas for improvement and optimizing the process
Example: A software developer should have process knowledge of software development lifecycle
I applied via Naukri.com and was interviewed in Aug 2023. There were 4 interview rounds.
posted on 14 Dec 2024
I applied via Approached by Company and was interviewed in Sep 2024. There was 1 interview round.
I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.
based on 5 interviews
Interview experience
based on 35 reviews
Rating in categories
Application Development Analyst
39k
salaries
| ₹3 L/yr - ₹12 L/yr |
Application Development - Senior Analyst
27.4k
salaries
| ₹6.9 L/yr - ₹20.2 L/yr |
Team Lead
24.7k
salaries
| ₹7.1 L/yr - ₹26 L/yr |
Senior Software Engineer
18.2k
salaries
| ₹6 L/yr - ₹19.1 L/yr |
Senior Analyst
17.7k
salaries
| ₹5.5 L/yr - ₹21.3 L/yr |
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