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Accenture Service Delivery Manager Interview Questions and Answers

Updated 15 Oct 2024

Accenture Service Delivery Manager Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

1 hour contained 6 sections of lrdi varc etc

Round 2 - cv shortlist 

(2 Questions)

  • Q1. Give a brief introduction
  • Ans. 

    I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.

    • Managed a team of 20+ service delivery professionals

    • Implemented process improvements resulting in 20% increase in client satisfaction

    • Developed and maintained strong client relationships

  • Answered by AI
  • Q2. Why should we hire you?
  • Ans. 

    I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.

    • Extensive experience in service delivery management

    • Strong leadership and communication skills

    • Ability to drive process improvements and optimize resources

    • Track record of meeting and exceeding KPIs and SLAs

    • Example: Successfully implemented a new ticketing system that improved re

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 3 - One-on-one 

(1 Question)

  • Q1. How to you manage client escalation
  • Ans. 

    Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.

    • Address the issue promptly to prevent it from escalating further

    • Understand the root cause of the escalation to effectively address the underlying problem

    • Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Great Company to work. Good Job security.

Service Delivery Manager Interview Questions Asked at Other Companies

Q1. 8. A critical deliverable which was to be delivered to the C-Suit ... read more
Q2. 7. A vendor is very rigid with a change. The change entails a cru ... read more
Q3. 2. What do you think about the future of digitalising HR, as a fu ... read more
Q4. 5. Walk me through an HR System implementation roadmap, right fro ... read more
Q5. How would you manage delivery with Govt clients, where they have ... read more

Interview questions from similar companies

I applied via Referral and was interviewed before May 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic Level interview questions

Interview Preparation Tips

Topics to prepare for HCLTech Associate Manager interview:
  • Uipath
Interview preparation tips for other job seekers - As this is a huge Service Based MNC. Everything depends on the project that you are in.

I applied via Naukri.com and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. PF/ESIC/ Income Tax/ TDS return filing process

Interview Preparation Tips

Interview preparation tips for other job seekers - Get prepared to answer any question related to domaing that you are going into.

I applied via Referral and was interviewed before Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell about yourself
  • Q2. What are your expectations from this job
  • Q3. What do you know about business of company
  • Q4. What are your preferred timings

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool and always smile

I applied via Approached by Company and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Explain about the process knowledge
  • Ans. 

    Process knowledge refers to understanding the steps involved in a particular process.

    • It involves knowing the sequence of steps in a process

    • It includes knowledge of the inputs, outputs, and resources required for the process

    • It helps in identifying areas for improvement and optimizing the process

    • Example: A software developer should have process knowledge of software development lifecycle

  • Answered by AI
  • Q2. Do you have people management experience

Interview Preparation Tips

Interview preparation tips for other job seekers - All based on recruitment time. I have joined by attending only one round.
Interview experience
3
Average
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Profile Discussion
Round 2 - Technical 

(1 Question)

  • Q1. Domain Interview
Round 3 - One-on-one 

(2 Questions)

  • Q1. People Management
  • Q2. Flexibility and Role
Round 4 - One-on-one 

(1 Question)

  • Q1. Final discussion on compensation
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Basic & scenario base question
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Sap Basis and Hana administration
  • Q2. S4H conversion and Azure migration
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Sal basis hana. Admin Kernel update Patch update
  • Q2. Oracle upgrade Hana update Kernel update

Accenture Interview FAQs

How many rounds are there in Accenture Service Delivery Manager interview?
Accenture interview process usually has 2-3 rounds. The most common rounds in the Accenture interview process are One-on-one Round, Resume Shortlist and Aptitude Test.
How to prepare for Accenture Service Delivery Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Service Delivery Management, Consulting, Account Management, Management and Infrastructure.

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Accenture Service Delivery Manager Interview Process

based on 5 interviews

Interview experience

4.8
  
Excellent
View more
Accenture Service Delivery Manager Salary
based on 351 salaries
₹12.1 L/yr - ₹43 L/yr
49% more than the average Service Delivery Manager Salary in India
View more details

Accenture Service Delivery Manager Reviews and Ratings

based on 35 reviews

3.3/5

Rating in categories

3.4

Skill development

2.6

Work-life balance

3.0

Salary

3.4

Job security

3.0

Company culture

2.4

Promotions

3.0

Work satisfaction

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