Fujitsu Service Delivery Manager Interview Questions and Answers

Q1. Explain about your work experience
Ans. 
I have over 10 years of experience managing complex projects in various industries.
• Led cross-functional teams to successfully deliver projects on time and within budget

• Developed and implemented project plans, schedules, and budgets

• Managed stakeholder expectations and communicated project status updates regularly

• Identified and mitigated project risks to ensure successful project completion

• Utilized project management too
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Q2. Define agile concepts
Ans. 
Agile concepts refer to a set of values and principles for iterative and incremental project management.
• Focus on customer collaboration over contract negotiation

• Embrace change rather than following a plan

• Deliver working software frequently

• Encourage self-organizing teams

• Reflect on how to become more effective
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Q3. Define ITSM process
Ans. 
ITSM process refers to the set of activities performed by an organization to design, plan, deliver, operate, and control IT services.
• ITSM processes help organizations align IT services with business needs and improve overall efficiency.

• Common ITSM processes include incident management, change management, problem management, and service level management.

• ITSM frameworks like ITIL provide guidelines for implementing and m...read more
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Q4. Tell about industry experience
Ans. 
I have over 10 years of industry experience in project management, specifically in the technology sector.
• Managed cross-functional teams to successfully deliver projects on time and within budget

• Implemented Agile methodologies to improve project efficiency

• Led the implementation of a new CRM system resulting in a 20% increase in sales productivity
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Q5. Experience as People Manager
Ans. 
I have over 5 years of experience managing teams of up to 20 people, providing guidance, support, and feedback to ensure project success.
• Led a team of 15 project coordinators to successfully complete a high-profile project ahead of schedule

• Implemented performance improvement plans for underperforming team members, resulting in increased productivity

• Conducted regular team meetings to address any issues, provide updates,
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Q1. Tell me about a time you faced a difficult customer
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Q2. Tell me about a time you failed
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Q1. PROJECT WORK Detailed information
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Q2. Business KPI & management dashboard
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Q1. Related of IT PROJECT WORK Infrastructure & POWER ASI & LPAR.
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Q2. INCIDENTS MANAGEMENT & CHANGE MANAGEMENT
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Q1. Negotiate of CTC
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Q2. Benefit of HR, facilities
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Q1. Related job and skills
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Q2. Tell me something about yourself?
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Q3. Why should I hire you?
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Q4. What was your strength
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Q1. Basic knowledge of some skills like MS EXCEL ,MS WORD ,MS POWERPOINT
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Q2. Can you briefly tell us about the last project you worked on?
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Q1. Resource allocation with proper time and Utlization
Ans. 
Resource allocation involves assigning the right people to the right tasks at the right time to maximize efficiency.
• Understand project requirements and timelines before allocating resources

• Consider the skills and strengths of team members when assigning tasks

• Regularly monitor and adjust resource allocation based on project progress

• Use tools like Gantt charts or project management software to track resource utilization

• C...read more
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Standard test, similar to DRDO kind of test preparation

Q1. Local variable, global variable, Oops concepts
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Q1. Standard - why do you want to join us, where do you see urselft 5 yrs from now, you are not from IT/CS stream then what value add you will bring
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Q1. Explain your current challenges
Ans. 
Balancing multiple projects, resource constraints, stakeholder expectations, and tight deadlines.
• Prioritizing tasks based on deadlines and impact on project goals

• Managing resources effectively to ensure all projects are progressing smoothly

• Communicating regularly with stakeholders to manage expectations and address any concerns

• Adapting to changes in project scope or requirements

• Ensuring team members are motivated and a
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Q2. How do you manage team
Ans. 
I manage my team by setting clear goals, providing support and resources, fostering open communication, and recognizing achievements.
• Set clear goals and expectations for each team member

• Provide necessary support and resources to help team members succeed

• Foster open communication and encourage feedback

• Recognize and reward achievements to motivate team members
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