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DXC Technology Service Delivery Manager Interview Questions and Answers

Updated 10 Mar 2024

DXC Technology Service Delivery Manager Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. What is your experience with Cloud Technolgies? Any recent project which you had faced challenges?
  • Ans. 

    I have extensive experience with Cloud Technologies, including managing migration projects and implementing cloud solutions.

    • Managed migration of on-premise servers to AWS cloud for a large enterprise

    • Implemented Azure cloud solutions for a startup company to improve scalability and cost-efficiency

    • Faced challenges with data security during cloud migration project, resolved by implementing encryption and access controls

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Interview with Reporting manager,General topics like understanding your current job roles and responsibilities

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Scenario based questions
  • Ans. Be specific on what you have done and experienced. Do not try to tell something which you do not have idea , it may backfire. No one is 100% accurate in the any project , we learn , utilize used cases from past experience, seek help whenever needed and accomplish.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Demonstrate strong leadership and organizational skills

Service Delivery Manager Interview Questions Asked at Other Companies

Q1. 8. A critical deliverable which was to be delivered to the C-Suit ... read more
Q2. 7. A vendor is very rigid with a change. The change entails a cru ... read more
Q3. 2. What do you think about the future of digitalising HR, as a fu ... read more
Q4. 5. Walk me through an HR System implementation roadmap, right fro ... read more
Q5. How would you manage delivery with Govt clients, where they have ... read more

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Mar 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
  • Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
Round 2 - Technical 

(3 Questions)

  • Q1. Previous Experience and Challenges.
  • Q2. How are metrics tracked.
  • Ans. 

    Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.

    • Utilize automated monitoring tools to track key performance indicators in real-time

    • Collect data manually through surveys, interviews, and observations to gather qualitative feedback

    • Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions

    • Implement a balanced scorecar...

  • Answered by AI
  • Q3. Rest all on the expectations and when can I join.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

1 hour contained 6 sections of lrdi varc etc

Round 2 - cv shortlist 

(2 Questions)

  • Q1. Give a brief introduction
  • Ans. 

    I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.

    • Managed a team of 20+ service delivery professionals

    • Implemented process improvements resulting in 20% increase in client satisfaction

    • Developed and maintained strong client relationships

  • Answered by AI
  • Q2. Why should we hire you?
  • Ans. 

    I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.

    • Extensive experience in service delivery management

    • Strong leadership and communication skills

    • Ability to drive process improvements and optimize resources

    • Track record of meeting and exceeding KPIs and SLAs

    • Example: Successfully implemented a new ticketing system that improved re

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Explain a value added project delivered and what is the impact
  • Ans. 

    Implemented a new ticketing system to streamline support processes

    • Researched and selected a suitable ticketing system based on company needs

    • Customized the system to align with existing workflows and processes

    • Provided training to staff on how to use the new system effectively

    • Monitored and evaluated the impact of the new system on response times and customer satisfaction

    • Resulted in a 20% decrease in average resolution ti...

  • Answered by AI
  • Q2. If you have to set up a new process from a client, what approach would you follow
  • Ans. 

    I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.

    • Understand the client's requirements and objectives

    • Document the process flow and key steps

    • Identify stakeholders and their roles

    • Create a project plan with timelines and milestones

    • Implement the process with clear commun...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about the past experience and projects. Quantify the results delivered
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. HR only enquires about your profile and work experience and usually only works to coordinate between you and interviewers.
Round 2 - One-on-one 

(2 Questions)

  • Q1. Here is where they ask about your overalls
  • Q2. You know what to do.

I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. About SAP project delivery for AMS
Round 3 - Behavioral 

(1 Question)

  • Q1. About fitment, role etc
Round 4 - HR 

(1 Question)

  • Q1. Salary and designation negotiation

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall the process was smooth. It was for Senior Manager position
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 3 - One-on-one 

(1 Question)

  • Q1. How to you manage client escalation
  • Ans. 

    Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.

    • Address the issue promptly to prevent it from escalating further

    • Understand the root cause of the escalation to effectively address the underlying problem

    • Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Great Company to work. Good Job security.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What are the challenges you faced during development.
Round 3 - HR 

(1 Question)

  • Q1. What is your salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

I applied via Naukri.com and was interviewed in Apr 2021. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Simple Interview if you have your Domain Knowledge -Easy Crack
  • Q2. Domain , Cloud Experience , people manager responsibilities and Risk mitigation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident -Know what you are applying for - understand the GD , Check if you fit and the proceed - good luck

DXC Technology Interview FAQs

How many rounds are there in DXC Technology Service Delivery Manager interview?
DXC Technology interview process usually has 2 rounds. The most common rounds in the DXC Technology interview process are Technical and One-on-one Round.
How to prepare for DXC Technology Service Delivery Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at DXC Technology. The most common topics and skills that interviewers at DXC Technology expect are Analytical, Interpersonal Skills, Business Administration, Operating Systems and Project Management.
What are the top questions asked in DXC Technology Service Delivery Manager interview?

Some of the top questions asked at the DXC Technology Service Delivery Manager interview -

  1. What is your experience with Cloud Technolgies? Any recent project which you ha...read more
  2. Scenario based questi...read more

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DXC Technology Service Delivery Manager Interview Process

based on 1 interview

Interview experience

3
  
Average
View more
DXC Technology Service Delivery Manager Salary
based on 250 salaries
₹10 L/yr - ₹32.2 L/yr
33% more than the average Service Delivery Manager Salary in India
View more details

DXC Technology Service Delivery Manager Reviews and Ratings

based on 32 reviews

4.0/5

Rating in categories

3.7

Skill development

4.2

Work-life balance

3.7

Salary

3.5

Job security

4.0

Company culture

3.1

Promotions

3.8

Work satisfaction

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