Sutherland Global Services Customer Care Executive Interview Questions and Answers for Experienced

Q1. Introduce yourself? What is UPI?
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We have to discussed about the one topic in group discussion

Q1. Tell me about your self
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Q2. Communication skills
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Q1. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I am a good listener and can empathize with customers to understand their needs and concerns.

• I am highly skilled in resolving customer issues and finding effective solutions.

• I am a quick learner and can adapt to new tech...read more
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Q2. What are your salary expectations?
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I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am open to negotiation and would like to discuss the salary package in more detail.

• I believe that fair compensation is important for job satisfaction and motivation.

• I am co...read more
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Q3. What is your family background?
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My family background is diverse and supportive.
• My family consists of my parents, two siblings, and myself.

• We come from different professional backgrounds, including education, healthcare, and business.

• We have always been supportive of each other's goals and aspirations.

• My parents have instilled strong values of hard work, empathy, and integrity in us.

• We often engage in open discussions and debates, which has helped me ...read more
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Q4. Tell me about yourself.
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I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have received multiple awards for my outstanding performance in customer care.

• I am fluent in...read more
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Q5. Why required to this job
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Q6. What are your hobbies
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My hobbies include reading, playing the guitar, and hiking.
• Reading: I enjoy reading books from various genres, such as fiction, self-help, and biographies. It helps me relax and expand my knowledge.

• Playing the guitar: I have been playing the guitar for several years. It allows me to express my creativity and provides a great way to unwind.

• Hiking: I love exploring nature and going on hikes. It not only keeps me physical...read more
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