State Bank Operations Support Services FOS Executive Interview Questions, Process, and Tips

This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.

Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.

This round assesses your communication, teamwork, and problem-solving skills in a group setting.

This could involve analyzing a real-world business scenario and presenting your recommendations.

Q1. This is an interview with technical experts to assess your technical knowledge and skills.
Add your answer
Q2. HR Round:
Add your answer

They gave a case study where the candidate had to showcase the audience segmentation, create a brochure design with content and showcase the writing skills based on a product that they gave.

Q1. How would you plan a brochure layout?
Add your answer
Q2. How would you coordinate with stakeholders for information collection?
Add your answer

Q1. What is your aim? In ur job
Add your answer
Q2. Which location affects your work?
Add your answer
Q3. Which job likes new generation?
Add your answer
Q4. How can make money easy way?
Add your answer
Q5. Which way like by people?
Add your answer

Q1. What is a Business Process Outsourcing (BPO)?
Ans. 
BPO is the practice of contracting specific business tasks to a third-party service provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve
Answered by AI
Add your answer
Q2. What motivates you to pursue this job?
Ans. 
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more
Answered by AI
Add your answer
Q3. How much salary did you expect?
Ans. 
I am looking for a competitive salary that reflects my experience and skills in customer care.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo
Answered by AI
Add your answer
Q4. What are the main kpi in bpo
Ans. 
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more
Answered by AI
Add your answer

Customer handling, Customer service, honest work

Q1. What are the purpose of customer handling and lead generation
Add your answer
Q2. How to solve the customer service problems
Add your answer

Q1. Electrical Maintenance
Add your answer
Q2. Customer service
Add your answer
Q3. Maintenance services
Add your answer
Q4. Rectify the error
Ans. 
To rectify the error, identify the root cause, implement a solution, and communicate with the customer.
• Identify the root cause of the error by analyzing the situation and gathering relevant information.

• Implement a solution by taking necessary actions to correct the error and prevent it from happening again.

• Communicate with the customer to explain the error, apologize for any inconvenience caused, and provide assurance ...read more
Answered by AI
Add your answer

Q1. Most important things
Add your answer
Q2. Height recommended
Add your answer

Distance,train , coding

Q1. Tell me about your self
Add your answer
Q2. Please explain any topic in your family
Add your answer
Q3. Why are you choosing this company
Add your answer
Q4. Explain about this company
Add your answer
Q5. Please explain any topic in 2mints
Ans. 
The topic of emotional intelligence in the workplace
• Emotional intelligence refers to the ability to understand and manage emotions in oneself and others

• It is crucial for effective communication, teamwork, and leadership

• Examples include recognizing and regulating emotions, empathizing with others, and resolving conflicts peacefully
Answered by AI
Add your answer
Q6. What is Hr Position?
Add your answer
Q7. Hr Qualification?
Add your answer