Startek Senior Executive Interview Questions, Process, and Tips

Q1. How was your yesterday
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Q2. Why did you left the previous organization
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Q1. Work experience
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Q2. Tell me about E-commerce
Ans. 
E-commerce refers to buying and selling goods or services online.
• E-commerce allows businesses to reach a global audience

• Customers can shop conveniently from anywhere at any time

• Examples include Amazon, eBay, and Alibaba
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Q3. Tell me about yourself
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Q1. Tell me how to handle angry customers
Ans. 
Handle angry customers by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
• Stay calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to resolve the issue

• Follow up with the customer to ens
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Q2. Tell me about yourself
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Q1. Introduction and my experience
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Q1. Previous job experience
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Q2. Knowledge about social media
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Q1. What is positive and negative impact of social media
Ans. 
Social media has positive impacts like connecting people and negative impacts like spreading misinformation.
• Positive impact: Allows for easy communication and connection with people around the world

• Negative impact: Can spread misinformation and fake news quickly

• Positive impact: Provides a platform for businesses to reach a wider audience and engage with customers

• Negative impact: Can lead to addiction and mental health ...read more
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Q2. What you can do best in social media chat process
Ans. 
I excel in engaging with customers, resolving issues promptly, and promoting brand loyalty through social media chat process.
• Promptly respond to customer inquiries and concerns

• Provide accurate information and solutions

• Personalize interactions to enhance customer experience

• Proactively engage with customers to build relationships

• Monitor social media channels for feedback and trends

• Use chatbots effectively for quick respo
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Q1. About ecommerce and its role in today world
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Q2. Work of an ecommerce company's
Ans. 
An ecommerce company's work involves selling products or services online, managing inventory, processing payments, and providing customer support.
• Setting up an online store

• Managing product listings and inventory

• Processing online payments securely

• Providing customer support through various channels

• Analyzing sales data and trends to make informed business decisions
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Q1. Basic about Ecommerce
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Q2. And its work or About me and my role
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Q3. My role as executive
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Q1. This round will be very easy
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Q2. Some thing related to your daily life
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Q3. Some about your personality
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Q1. They want to know about your vision
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Versant test will be there followed by hr round.

Q1. Self introduction and about previous experience
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Q2. What is e-commerce and customers service
Ans. 
E-commerce is the buying and selling of goods and services online. Customer service is the support provided to customers before, during, and after a purchase.
• E-commerce allows customers to shop online and make purchases from anywhere at any time.

• Customer service in e-commerce includes providing assistance with product selection, answering questions, and resolving issues.

• Good customer service in e-commerce can lead to i...read more
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